Wonderful easy service perfectl
Response: Happy to provide you with our services! Published on January 16, 2025
I don’t like the fact that I am and have been charged even when my power is not being used. For example during the power outage. I have never been reimbursed for the charges during the power outage from the hurricane Beryl.
Response: Hello Angela, thanks for reaching out to us about this issue. We understand how it can be concerning when you see any form of billing while power is unavailable or otherwise disconnected. Please keep in mind that we bill 2 days in arrears, meaning billing you receive today is from usage used about two days prior, so you will receive your billing, even if your services. This also applies to any charges associated with your current plan, any non-recurring fees, and deferred payment plan installments should a customer have one set up. In regards to your outages during the Beryl storm, Centerpoint energy (your transmission and distribution provider) will charge estimates when a meter is knocked out of power like that, and said estimates will be adjusted and credited back at the end of the following billing cycle. Your account shows that this was indeed the case, as your account shows a credit applied on 8/20/2024. We will have a supervisor reach out to you to further discuss this matter Published on January 16, 2025
It’s good but for some reason I can’t switch my account to monthly payments if I want to for some reasons they won’t let me I don’t know why when I have a account with them
Response: Hello Lionnika, we appreciate you for reaching out to us about this. We understand your desire for plan that bills monthly (or, a post-paid plan). At this time, we do not have any open enrollments for new post-paid plans, but are actively working to bring this option to our customers, aiming for a time frame of within the next 60 days. When this option is available, we will be happy to help you! Published on January 16, 2025
You can not renew your contract because your system doesn’t function correctly
Response: Thanks for contacting us, Tony. In regards to your issues with renewing your contract, a supervisor will be reaching out to assist you. Published on January 16, 2025
I called several months ago about my bill. I am getting two bills still. I switched from Gexs to Payless Power and I am still getting two bills. One from Gexa and one from you guys. The representative, I spoke to said that she would put in a ticket to switch the service months ago. I am still paying the very high bill at gexa which is why I switched and paying your bill also. Can someone please fix this without impacting me too much?
Response: Hi ShuQuanda, we appreciate you for reaching out to us about this situation. We will have a supervisor reaching out to you with a call in regards to this issue. Published on January 16, 2025
Though I don’t like having to pay every 4 days or so in advance for my Electricity Service and still think my rates are too high per klwh because my bills are running over $150 a month while I’m practically sitting in the dark at home 24/7 because I’m Elderly/Disasbled, the payment process has been relevantly easy through my text message and email notices without having to download the App so far. Now if only I could get my rates reduced because I’m on a fixed income and unable to survive from month to month and my total bill to around $75 I’d be a very happy customer and would continue with Payless Power indefinitely. Thank you for your assistance in this matter. Sincerely, Michael J Schumann
Response: We appreciate taking the time to reach out to us, Michael. We understand that living on a fixed income can make is a difficult situation, and if you have concerns for your billing, usage, or for assistance with your account, feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025
Easy setup, no hassle easy process
Response: Thank you for rating Payless Power! Published on January 16, 2025
I was able to get Payless power immediately when I really needed it.
Response: Glad we can get your service started as soon as possible! Published on November 15, 2024
Always fast service and very friendly!
Response: Thank you so much Laci for the feedback! Published on November 15, 2024
Good job.thanks for the services
Response: Thank you for rating Payless Power! Published on November 15, 2024
