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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Meh charges the hell outta me and drain my acct
Response: Hello Fahmida. We appreciate your concerns, and understand billing can be stressful. If you need assistance with you billing or any other concerns, please contact 1-888-963-9363 Published on January 16, 2025
I’ve been using this prepaid electricity service for a while now, and overall, it’s been a great experience. The convenience of monitoring my usage and recharging when needed has made budgeting so much easier. I appreciate the flexibility it offers and how simple it is to stay in control of my energy costs. The only thing I’d suggest is improving customer service response times, as it can take a bit longer than expected to get assistance when needed. That said, the service itself works reliably, and I’d recommend it to anyone looking for an efficient prepaid option!
Response: Hello Erica, and thank you for your feedback and your patronage. We are thrilled to hear that you are satisfied with your services overall, and glad that we can help you keep track of your usage for your budgeting. If you are needing a faster response, you can speak with a live representative when you contact 1-888-963-9363 Published on January 16, 2025
I don’t!!!! Recommend to nobody if you want lights do not pick this company they don’t work with you even when you have been with them for years!! Extra money do everything even to get them cut on !! Then negative the next day !! So keep your money !! And find somthing better!!
Response: Hello Laquita, your feedback is appreciated, as well as your time with Payless Power. We know customers may need some assistance with their billing when they find themselves without funds, and we are always happy to assist our customers with the options that each customer equally has available. You can call our automated system or check the Payless Power My Account Portal to see if you qualify. If those options are used, then it is the customer's responsibility to make sure there are sufficient funds on their account to avoid any service interruption. 888-963-9363. Published on January 16, 2025
Not great service
Response: Hi Victor, we appreciate the feedback, and would love to help out. If you are experiencing any issues or concerns with our service, please contact us at 1-888-963-9363 Published on January 16, 2025
This company is a Rip off! It’s very expensive and they do not care about their customers. I know some of these reviews have to come from staff or people that have never dealt with other electricity companies before. I would give -0 rates because that’s what they deserve -0.
Response: Thank you for reaching out about this, Xavier. I know that having expensive billing can be a stressor, and we want to show that we do in fact care about our customers, and that the reviews left behind are from real customers. If your billing is of concern, please reach out for assistance from one of our live representatives at 1-888-963-9363 Published on January 16, 2025
This company sucks then they put a meter hold on to **** you over more i do not recommend this company to even my worst enemy
Response: Hi Juan, and thank you for contacting us. Your comments state that you are upset because a switch-hold is in place on your account. Please note that a switch-hold can only be placed on an account if the customer requests and accepts a deferred payment plan. A deferred payment plan or DPP, allows customers with a past due balance to repay it in manageable installments instead of having to pay the full amount to reconnect service. It will then be released upon the repayment of the deferred balance. A deferred payment plan can also be paid off early and Payless Power will never charge a penalty for doing so. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Way to expensive, it’s great babying electricity. The price is ridiculous though.
Response: Hello Ryleigh, we appreciate the feedback. We understand how vital it is to keep track of how much electricity you consume and are glad you find this aspect helpful. In regards to your cost and billing, please feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Y’all have been grilling me off for months . This is ****
Response: Thanks for contacting, Nathaniel! If you have any questions or issues with your service, please reach out to us at 1-888-963-9363 so we may resolve any problems you may be having. Published on January 16, 2025
You shut my power off over 35$ then made me pay 55$ to reconnect plus wait 2 hours this is ridiculous
Response: Hi Robert, and thank you for reaching out to us. We know that being without power is stressful, especially for extended periods of time. While it's unfortunate you were disconnected, an account with a below $0 balance is at risk of disconnection at 12:00pm Noon if action is not taken or payment is not made. We recommend making sure to make payments or request for assistance options before that time to prevent future disconnects, and always make sure your balance remains positive. We also cannot control how fast services are reconnected, as it is dependent on the workload of your Transmission and Distribution Provider. For further questions, please contact us at 1-888-963-9363 Published on January 16, 2025
This company is not helpful at all.
Response: Hi Raganeka, and thank you for contacting us about this matter. If you need assistance from us, you can contact us at 1-888-963-9363 for help from one of our live representatives. Published on January 16, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
