if i could give 0 stars i would this is the worse company i have delt with for peroaid lights literally rates are constantly going up and they have all these fees if you dont pay over 75$ at a time you get a convenient fee like what is that… it is stupid you would think they make enough money with high energy rates but no they had to go and add a convenient fee to it….
Response: Courtney- Your comments state that you are unsatisfied with your rates because they are constantly going up and there is $4.95 minimum payment fee when you don’t pay at least $75 at a time.. Its not a good situation when a customer feels like they are not getting the value they signed up for . To assist, we have reviewed your account. First, rest assured that your rate has not increased since you signed up with Payless Power. You have a fixed rate. The summer resulted in record setting heat which impacted everyone’s charges but thankfully the weather is just starting to cool down which should bring some relief. You also can avoid the minimum usage fee and make smaller payments by enrolling in autopay which is a free option. You can do this via your MyAccount Portal or with a live representative,. Call us at 888 963 9363 for more details. Published on September 27, 2022
This company will drain your money do not use them this is my last week. Y’all deserve no stars
Response: Ms Williams- You review shows that you fee l that you are being charges unfairly. A review of your account shows that you are on a variable price plan that makes you vulnerable to rate increases. The good news is that we do have more affordable alternatives available for you. A supervisor will call you today to discuss your options. Published on September 26, 2022
This is the worst prepaid company they will rob u blind
Response: Ms Darby- You comments show that you are unhappy with your costs . It is definitely easy to see why you feel this way. Prices have been at an all time high this year throughout the electricity industry. Every Texan is being affected, not just Payless Power customers . In fact we are one of the better values available. Still the prices all Texas residents are seeing have been challenging budgets. This is due to the whole process of natural gas which has been at its highest level since 2008. Please rest assured that Payless Power is trying everything possible to make sure our rates are among the lowest in the industry.Call us at 888 963 9363 for more information. Published on September 26, 2022
Why do I have to pay $4.95 just to add money under $75? That’s crazy. I don’t use $75 a week it’s like your forcing me to add more money for no reason. This should be fixed. If it was fixed I would recommend this service to everyone. But if this continues this service is a rip off don’t use it. Beware to this sceem.
Response: Ms. Cardenas- Yor review states that you do not agree with he $4.95 minimum payment fee. You fee that it is a rip off and it forces you to add extra money for no reason. You would refer friends and family to Payless Power if it were not for this fee. Thank you for your feedback. It’s important to hear what customers think so we can factor this into our decision making process in the future. The most important thing to realize is that you do not have to pay $75 or more to avoid the fee. You can also make payments as small as $40 with no fee if you enroll in our autopay feature. This will also eliminate any potential for disconnections as it will ensure there are always funds on your account . Also keep in mind that requiring a $75 payment to avoid the fee does not mean that you have to pay more for your electricity… it actually allows you to make fewer payments or to “pay less”. This allows us to manage our rates and try to keep them lower by reducing costs for credit card processing etc. Trying to keep rates lower has not been easy this year due to record prices for the natural gas that is used to run the power plants. Adding a fee that customers can avoid is a better option than raising costs for every customer. We also have seen over the years that customers who make larger payments , fewer times each month are generally more satisfied with the service because it’s a more stress free experience. Call us at 888 963 9363 for more information. Published on September 26, 2022
They charge too much for nothing…. They use to let you put anything you wanted NOW THEY TELL YOU TO PUT $75 or the take out 4.95 if lower… and also you can only put $25 which is about two days in a house… if you don’t want to use this prepaid lights no more and you owe .75 they are going to put a Switch hold on THIS PREPAID ACCOUNT… this really sucks????????♀️????????♀️ And this is an updated review September 20,2022
Response: Ms. Binder Your comments state that you are not happy with he addition of the $4.95 minimum payment fee that was added at the start of the summer. This fee was added as a way to help of keep our rates as low as possible . The cost of wholesale electricity has been at all time highs due to the price of the natural gas that is used to run the power plants. By adding the fee and giving customers the ability to avoid the fee, we can avoid having to raise our rates even more for all customers. Please keep in mind that not only can you avoid the fee by making a payment of $75 or more, you can also make payments as low as $40 with no fee by enrolling in autopay. Also please note that we would only place a hold on your account if you are unable to pay and accept the offer of a deferred payment plan. Once this is re-paid you can switch services but please keep in mind that you have a locked in rate due to your contract and prices have risen across all providers sine you started with us . Call us at 888 963 9363 for more details. Published on September 22, 2022
It’s convenient
Response: Thank you so much for sharing your service experience! Published on September 17, 2022
Bad customer service no help at all this company is too expensive even if you put more than required minimum and there website they mentioned no hidden fees I consider the 4.95 a hidden fee just cause you don’t do 75.00 or another hidden fee is the recurring payment fee of 3.80 they charge you a day plus the taxes just look at ya statement and it we be there my experience with them is bad I sometimes can’t pay due to work they still disconnect the power and the hassle I have to deal when I get out they don’t care about you all they want is money their excuse is the high cost of living like they don’t make enough with all them fees they charge we be changing providers once I find one Trash company and customer support and their management is trash
Response: Mr Montemayor- You have been with Payless Power for a long time and we have provided much assistance including all forms of payment arrangements to assist you. We also reached out to you this week to work with so you could avoid disconnection while you gather funds to pay off your payment plan so you could switch. You told the supervisor you had no plans on leaving. We are happy to serve you and continue to offer you the standard assistance options that we offer to all customers . Call us at 888 963 9363 if you wish to request assistance or cancel your service. Published on September 15, 2022
I am being charged almost 13$ a day one day we had a black out and I was still charged as soon as I pay this little $20 they let me use I’m switching this is extremely to expensive 21cent a kw nope that’s for the birds
Response: Ms Garcia- Your comments state that you feel are being charged too much and will be switching as soon as you can pay off your deferred payment plan. It’s understandable to hear why you feel this way. Wholesale energy prices have been up across the board which is affecting all electric providers and any customer looking to start service with a new provider . If a customer is under a contract it may make sense to take advantage of the locked in rate as electricity prices having been increasing steadily . Call us at 888 963 9363 for information on how to save money by reducing your power consumption. Published on September 15, 2022
On August 11, I was charged $14 for 132 kwh. On August 19, I was charged $31 for 134 kwh. Everyday since August 19, , Ive been charged more than double for the same amount of KWH, used any day before Aug 19. I would really like someone with Payless Power to respond to my emails, and fix this. Yesterday $40 Auto pay was pulled. Today, I get a notification that my balance is $13. $27 for electricity for 1 day. Tomarrow, our credits are depleted, and we will be without electricity, because I have gone broke because of all the insane charges, and no one will respond!
Response: Ms Pancake- We have been attempting to reach you. Your contract expired last month and you have been on a variable price product. We have much less expensive offers available if you renew your contract. A supervisor will try to reach you again today. You can also reach us via email through your customer portal or by phone during business hours at 888 9693 9363. Published on September 15, 2022
Worst customer service no help at all I ask for extension I be able to make a payment in the afternoon due to work I can’t leave during lunch they said no denied these people don’t care about their customer disconnect power on a hot day with kids at home ridiculous not only that all the fees that you have to pay if you don’t pay the 75 I’m be glad once I switch provider once they remove my switch hold ya should changes ya name instead of payless power Paymore Power
Response: Mr Montemayor - Prepaid service can be challenging when you are struggling to keep up with your charges and its very easy to think that “this company never helps me” when in fact we help frequently… including just yesterday. I will have a supervisor call you to discuss your options. Published on September 13, 2022
