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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It’s too expensive
Response: Hi Yosbanys. If you have any questions about pricing and billing, please call us at 1-888-963-9363 Published on January 16, 2025
Rip off I can’t wait to switch companies
Response: Hello Casey, and thank you for reaching out today. It's unfortunate that you are not satisfied with our services. If you need assistance or have questions, you can call 1-888-963-9363 to speak with a live representative for your concerns and your inquiries. Published on January 16, 2025
It’s real bad service, it’s too much expensive. They charge you a lot of . Stay a way from this company.
Response: Hello, Khadija. We understand if you are frustrated with your services, especially in regards to the charges you receive. If you have any questions or concerns, please contact us at 1-888-963-9363 for further assistance. Published on January 16, 2025
They eat A LOT OF MONEY UP!!!! I pay more with them than a regular bill
Response: Hi Harley, and thanks for reaching out. We know that your billing is critical to address, and we'd be happy to assist you. Billing information is always readily available on the My Account Portal, and if you have further questions, you can call us at 1-888-963-9363 Published on January 16, 2025
Y’all be having me pay extra when I don’t be using my lights
Response: Hi Lamarion, and thank you for contacting us. I understand that your issue with your billing is important, especially if you feel you are being overcharged. You can always review your billing online via the My Account Portal, which lists what you sort of charges were applied on each daily bill. Should you have further questions or concerns with your billing and your charges, you can call us at 1-888-963-9363. Published on January 16, 2025
The pay-as-you-go plan is shockingly similar to the electric meters in apartments in London back in the ’60s and ’70s, where you had to put money in every few hours, or your power went off. Why can’t you guys bill monthly like everyone else does? This constant texting and e-mailing to pay the bill is an outdated concept. Thankfully, this won’t last long for me. an
Response: Hello James. We appreciate your feedback regarding our prepaid billing and services and understand your concern with our services. Payless Power provides pre-paid services so you can better track and manage your electricity consumption and billing, as opposed to a sudden single bill every month. Daily text and email notifications are sent to inform customers of the power they consumed, as well as to stay on top of their overall account balances. While we do not offer postpaid services at this time, we are steadily working to bring these options available to customers. Published on January 16, 2025
Lately I pay about 20 Dlls per day this too much
Response: Thank you for reaching out to us about this matter, Kimberly. We understand that you have concerns over your billing and the charges you are receiving. Customers tend to see an increase in the amount of electricity used , and because customers are using more electricity, they may experience a higher billing. You can always view your billing and the charges you receive over at the My Account Portal at paylesspower.com For further assistance, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Lately I pay about 20 Dlls per day this too much
Response: Thank you for reaching out to us about this matter, Kimberly. We understand that you have concerns over your billing and the charges you are receiving. Customers tend to see an increase in the amount of electricity used , and because customers are using more electricity, they may experience a higher billing. You can always view your billing and the charges you receive over at the My Account Portal at paylesspower.com For further assistance, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Promise that the lights on until 8:00 come on with lights off before 8:00
Response: Ms Turk- Your comments state that you were promised that your service would be on until 8:00 PM but it was disconnected before that. That is no doubt frustrating and its very understandable that you would be upset. A review of the contacts you made with us show that you called on 11/4 and was provided an account protection which covered you until 8:00 PM that day. The representative also advised that if no payment was made that a disconnection order would not go out until noon on 11/5. No payment was posted, and services were disconnected that afternoon. Our records and recordings do not reflect you being advised that services would be on until after 8:00 Pm on 11/5. I hope this clarifies your concern. If you have any questions, you may contact us at 888 963 9363 Mon-Sat 9:00 AM to 5:00 PM. Published on November 08, 2024
Would not recommend. Even on auto pay they will disconnect you and charge you a fee, even with a credit on your account they will disconnect and charge you.
Response: Ms Aguirre- A supervisor is reaching out to you to resolve your challenges with autopay and to address your expereince. Published on November 08, 2024
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
