Yall Customer service really sucks an so does yall service I’m looking for a new provider as I write this now
Response: Mr. Grady- Your comments state that you are unhappy with the service and are looking for another provider. I was able to pull up you account and see that you called in on Saturday because you had made a cash payment that was below the minimum to trigger a reconnection of your service. Please note that a disconnection order had been sent an hour prior to the point your payment had posted and to trigger a reconnection you must get your balance to at least $20.00 positive. These requests are all handled automatically so if the reconnection threshold is not met then the system does not generate the order. I do see that when you made the additional payment the following morning, the reconnection order was generated and your service restored in less than 1 hour. Published on September 12, 2022
This is to difficult to use I tried to make a payment an I had to get an extension because they wanted to make me pay more then the amount I was intending on paying
Response: Ms Wright- You review states that the service is difficult to use because the payment system would not accept the amount you wanted to pay and instead asked for more. The service can be surprising for some new customers who are not completely familiar with the terms of service. But hopefully, once you understand the basics you will find it convenient and easy to use. The automated system will always inform you of the minimum payment required but there are 3 basic rules to consider. The first is that the smallest payment the system will ever accept is $20.00. The second is that if your account balance is negative with the power on or disconnected, then you must pay at least $20 + the negative balance. This is because as a pre-paid service you must have funds on the account for future service. Please call us with any other questions you may have about how the service works. You can also review the FAQ section on www.paylesspower.com Published on September 12, 2022
Horrible light company wish I could switch over even after been with them for 5 years I get no credit they don’t work with you at all would not recommend to no one it’s best to pay that high deposit on a month to month light company than given your money to payless power that 100 deposit you could have put on that other light company you will use that in 1 week with payless power..!!
Response: Ms Gasaway- You review states that even though you’ve been with Payless Power for 5 years you wish you could switch because the Company will not work you and Payless Power costs more than a month to month provider even though we do not charge deposits. I’ve reviewed your account and definitely understand why you would be frustrated. You have been our customer for a long time and we thank you for that. We have done our best to support your needs over the years and helped you get through some major challenges. We do offer more assistance options than about any other electric provider around but unfortunately this options are not limitless Call us at 888 963 9363 for information regarding external assistance with your bill. Published on September 09, 2022
Worst service ever bill paid lights still off
Response: Jessica- You’re stating that you paid your bill and your service had yet to be reconnected when you wrote your review. Delays in having service connected or reconnected is about the most frustrating thing a customer can experience . We do show that you called for a payment arrangement which resulted in a reconnection order being sent to your Transmission and Distribution Utility (TDU). Our records show that it took about 2.5 hours to complete with is about 30 minutes longer than the normal timeframe. Please note that on days following long holiday weekends, there are major increases in the number of disconnections and reconnections that the TDUs are asked to complete. The large increase in volume of these requests can result in occasional short delays . Please note that that the timeframe to restore your service that day would not have changed despite having another provider because all providers send their orders to the same TDUs who work them in the order they were received. Please call us at 888 963 9363 for more information. Published on September 07, 2022
Really upset with payless power!! Don’t recommend at all!!! BAD SERVICE
Response: Mr Solis- Your comments state that you are very upset with Payless Power because of bad service. We have reviewed your account but don’t have a record of any recent issues from you . A supervisor will reach out to learn more about your issue. You can always call us at 888 963 9363 for assistance. Published on September 01, 2022
Went to try to switch light companies today and they say its a switch hold but how when ive paid off the payment plan like its crazy
Response: Ms Daniels- Switch-hold removal can be one of the most frustrating processes when it comes to electricity. In your case I records show that the hold was moved early last week. A supervisor will reach out to you to discuss. 888 963 9363 Published on August 29, 2022
Worse customer service!!! Even if you never asked for extensions, you get treated as bad customer!!!
Response: Mr Hernandez- Your review states that you feel like you get treated like a bad customer for asking for an account protection even though you never do so. I know it can be very upsetting when you request an option and it is not available to you. Please note that our automated systems can offer same day extensions until 8:00 PM for qualified accounts. The live staff has to follow these same parameters. The primary rules for an extension are 1.) a negative account balance 2.) the customer can only get one extension while the account is negative . As a pre-paid company we cannot offer customers extended period of protection . We can offer payment arrangements called deferred payment plans. Under this DPP we can advance a credit to you covering your negative balance +$20 for your future usage. This is available to you as long as your balance is $0.00 or less and you do not already have a DPP in place. Bothe the account protection and DPP are available through the automated phone system and your My Account Customer Portal. Call us at 888 963 9363 for more information. Published on August 29, 2022
They suck maybe me do all kinds of things with my landlord I turned it all in and they still made my family go 6 days without power put a hold on my meter but $200 credit with them
Response: Ms. Rendon- There is little that is more frustrating than not being able to get service connected due to a switch-hold . Unfortunately, when another company has a switch-hold in place we ,must provide documentation on your behalf for the other company to review. If they determine that the hold is valid we cannot proceed with enrollment and must refund your payment which is what occurred here. Please contact he previous provider to address the switch-hold and once it has been settled please callus back and we can enroll you as a customer . 888 963 9363 Published on August 29, 2022
I was very happy with my service when I first started it but now I’ve been a customer for almost 2 years and it seems like lately my usage is just higher and higher yes it’s Texas yes it’s hot but it seems like it’s I use way more power than I used last summer and I don’t like this $75 payment or you going to charge me money to make a payment the whole point in choosing this service was because I could pay what I wanted to pay every month so now it’s like having a $75 Bill and I’m paying at least 150 a month this is ridiculous.
Response: Ms Smith- Your review states that when you started with the service you were satisfied with the prices but now it seems like your usage is getting higher and higher and it doesn’t make sense even with the Texas heat we’ve had this summer. You are also unhappy about having to making a $75 payment to avoid paying a fee. This is a big deal that almost every Texan has been facing regardless of their electric provider. Inflated natural gas prices have driven up electricity process for all companies. However, there are some things you can do to lessen this impact. The main thing would be to contact us about upgrading to a fixed rate plan . While variable rate plans offer much flexibility , a fixed rate product would guarantee that your energy rate does not increase for either 6 or 12 months. Also, by enrolling in our autopay options you can make smaller payments without the minimum payment fee being included. Call us at 888 963 9363 for more details. Published on August 29, 2022
Trash trash trash
Response: Tracey- We have accessed your account to try to learn more about your concerns. We were unable to pinpoint anything specific. Please call us at 888 963 9363 so we can get some details regarding your experience . Published on August 18, 2022
