Payless Power Reviews
Read reviews from Payless Power customers
very usefulj ggggggggggggggggggggggggggggggggggggg
Response: Hi Josie, Thank you for taking the time to share your thoughts with us. We hear you—and it’s great to know you found the service useful! It sounds like you had a positive experience, and we truly appreciate your engagement. Whether your feedback was brief or detailed, it still helps us understand what’s working well for our customers. Published on August 05, 2025
Excellent service 10/10
Response: Hi Luz, Thank you so much for your kind words and for rating our service a 10/10! 🌟 We’re truly glad to hear that your experience was excellent. It means a lot to us that you took the time to share your feedback. Knowing that we delivered the level of service you expected helps us stay focused on what matters most—providing care and support that makes a real difference. Published on August 05, 2025
I need a extension!
Response: Hi Lakendra, Thanks for reaching out and letting us know you’re looking for an extension. We understand that sometimes things don’t go as planned, and it’s important to have options when you need a little flexibility. While we’re not able to process extensions through this platform, we want to make sure you get the help you need. Please give us a call at 1-888-963-9363 during standard business hours so one of our team members can assist you directly. Published on August 04, 2025
Good servicié very happy
Response: Hi Miguel, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you’re very happy with the service you received. It means a lot to us when customers like you take a moment to let us know we’re doing a good job. Your satisfaction is exactly what we strive for every day, and your kind words are a great reminder of why we do what we do. Published on August 04, 2025
Why don’t you have special rates for senior citizens and for customers that have been with you over 6 years you know your energy have quadruple in the last 2 years we are paying for AI connections that we have nothing to do with that raise the electric service, it gets so hot here in Texas you can barely use any appliance or anything to keep electric service, we are competing with the regular electric company paying $260 a month basic electric and if the weather change it goes up to 350 a month that is not Payless power that is just regular TXU. And reliant, that is there rates I thought this was a reasonable service but throughout the years you have raise your rates so high we are competing with TXU and reliant what’s up on that, at least they have something for the seniors.
Response: Hi Claudette, Thank you for sharing your concerns. You've highlighted some important points about affordability, loyalty, and the challenges of managing electricity costs in the Texas heat. We hear you—navigating high energy bills, especially during extreme weather, can be incredibly frustrating. Your long-term commitment as a customer is valued, and we understand why you'd expect that to come with added benefits. While we don’t offer senior-specific rates, and our pricing remains consistent with the contracted rate throughout your term, we’re always looking for ways to improve the value we provide. Our goal is to offer straightforward, prepaid service without hidden fees or unexpected changes, and we know that transparency matters. If you'd like, we can take a closer look at your account to ensure you're on the most suitable plan for your usage. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM and we would be happy to review your plan. We also have tools that can help you monitor and manage your energy consumption more effectively. Published on August 04, 2025
Great service, easy to work with and very affordable
Response: Hi Valerie, Thank you so much for sharing your experience! It’s wonderful to hear that you found our service great, easy to work with, and affordable. We’re always listening to what matters most to our customers, and your feedback highlights the kind of experience we strive to deliver every day. We understand how important it is to have a smooth and cost-effective process, and it’s great to know that we were able to meet those expectations for you. Published on August 01, 2025
Great service will recommend
Response: Hi Misty, Thank you so much for sharing your experience! It’s wonderful to hear that you received great service—that’s exactly what we strive for every day. We truly value your recommendation, and it means a lot to know we’ve earned your trust. Published on August 01, 2025
Always the best customer support
Response: Hi Francisco, Thank you so much for sharing your experience with us! We’re always listening closely to what our customers have to say, and hearing that you consistently receive the best support truly means a lot. It’s clear that great service matters to you, and we’re proud to be a part of that experience. Your feedback energizes our team and reinforces our commitment to being there when it counts. Published on August 01, 2025
Awesome service
Response: Hi ShiNika, Thank you so much for taking the time to share your experience! We’re thrilled to hear that you received awesome service. It’s always our goal to make every interaction a positive one, and knowing that we met that mark for you means a lot. Your feedback energizes our team and reinforces the importance of delivering great care every step of the way. Published on July 31, 2025
They’re amazing
Response: Hi Claudia, Thank you so much for your kind words! We’re thrilled to hear that your experience with us has been amazing. It means a lot to know that what we’re doing is making a positive impact. We’re always looking for ways to keep that momentum going and make every interaction just as great. Published on July 31, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
