Payless Power Reviews
Read reviews from Payless Power customers
I HAVE NO COMPLAINTS.. IVE BEEN HAVING THEM FOR YEARS. I LOVE THEM!! GREAT CUSTOMER SERVICE!
Response: Hi Lisa, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with us for years and that our customer service continues to meet your expectations. Your loyalty means a lot, and knowing that you love what we provide motivates us to keep delivering the same level of care and quality you’ve come to expect. Published on December 04, 2025
Customer service is amazing!
Response: Hi Jana, Thank you for sharing your experience with us! It’s wonderful to hear that our customer service team made such a positive impression. We truly value your feedback because it helps us understand what’s working well and continue delivering the level of care you deserve. Published on December 04, 2025
If I could give negative stars I would. This is literally a scenario where you can’t seem to ever leave. I was on the prepaid plan. My contract ended so I am on a month-to-month so I am not on a plan. I am not on my contract. However they make it near impossible for you to switch providers. They shut my power off yesterday. I paid my balance at 11:56 p.m. I’ve received a text stating that my power would be restored within 2 hours. It is now been almost 7 hours and still nothing. I get it. It’s after hours. However, when your text states that it’ll take up too 2 hours not more but up to 2 hours. That is misleading. I have all of my stuff now that I have to throw away I get it. Yes my bill was you know late whoop the freaking do this is absolutely ridiculous. I can’t switch providers because y’all keep putting something on my account to where I have to pay you what I owe before I can switch. However, you do this on a daily to wear. My bill does not reflect for the day that I’m on. It reflects for 2 days prior so I’m technically still behind. I promise you as soon as I can and as soon as I get my paycheck I will be canceling my services. Also your $30 reconnect fee how you make us pay for it is ridiculous and again makes it to where you can’t ever freaking leave because your little stop service. Whatever the heck you want to call, it means that we cannot switch providers until it’s paid off. Instead of doing the $30 up front, you take it out and $3 installments. Guess what those installments mean. That means that the stop service whatever you put on the account will not get lifted until that’s paid. However, when you were living paycheck to paycheck, you make it near impossible to get off of it. Once I am able to pay my balance and close my account permanently, I will never recommend this company ever
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how frustrating it must feel to deal with unexpected delays and the challenges you’ve described. You’ve raised important points about reconnection timelines, billing cycles, and the switch hold process, and I appreciate you taking the time to explain them in detail. To clarify, the reconnection timeframe depends on the Transmission and Distribution Service Provider (TDSP), and while most reconnections occur within two hours, workload and timing can sometimes extend that period. Regarding the billing cycle, usage reflects two days behind because TDSP invoices are sent overnight and processed the following morning. Since the billing cycle runs every morning, the charges will not be added to your bill until the following day causing us to bill 2 days arrears. For the switch hold, this is tied to the Deferred Payment Plan agreement, which ensures balances are cleared before switching providers. However, you can pay off the remaining balance early by contacting our Customer Care Team at 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). The $30 reconnection fee is broken into $3 daily installments to reduce the immediate impact on your account. The reconnection fee installments do not result in a switch hold. A specialist will be reaching out shortly to review your account and discuss options that best fit your situation. Thank you again for sharing your concerns, Kimberly. We’re committed to helping you find the most practical solution. Published on December 04, 2025
Yes good company
Response: Hi Keandre, Thank you for sharing your thoughts with us! It’s great to hear that you see us as a good company—that means a lot. We truly value your perspective and are always looking for ways to make your experience even better. Published on December 03, 2025
Quick service and efficient solution to energy problems
Response: Hi Oscar, Thank you for sharing your experience with us! It’s great to hear that the service felt quick and the solution addressed your energy concerns effectively. Your feedback highlights what matters most—efficiency and reliability—and we’re glad we could deliver that for you. Published on December 03, 2025
It’s easy to start service but my average daily rate seems to strangely be different so it will cause just enough for me to go negative. When I get the extension to 8pm it will say it was approved then send me a text right before noon saying if I didn’t pay I would have to get automatic deferred payment that cost $30 and puts a switch hold on my address. How can my electricity be higher on days or a weekend and I was out of town. And I have moved and requested the account be suspended till I was ready to move in my new place and was told my balance would be saved and transferred. It was t and all my money I had been putting on there was gone. Auto pay reloads 40 when your account reaches 25. So you never can use all your funds that’s another way to get that 25. I wanted to start the regular plan they have that was t prepaid but it’s for new customers only. Ok well I was new when I started and asked for it but told it was unavailable. I feel like I’m in prison with this.
Response: Hi Jeremiah, Thank you for sharing your experience in detail—it really helps us understand what’s happening from your perspective. I hear your concerns about the varying daily rates, the timing of extension notifications, and the challenges with account suspension and plan options. These are important points, and I appreciate you bringing them up. The daily rate can fluctuate because usage is billed two days in arrears, so what you see today reflects usage from two days ago. Weekends or days when you’re away can still show higher usage if appliances or systems were running. Regarding the extension messages, while an Account Protection may be approved, the automated system will still send alerts about potential disconnection. A Deferred Payment Plan does place a switch hold, but you can pay it off early to remove that hold. For moving, we don’t have a way to temporarily suspend service; the account needs to be closed, and a new one opened when you’re ready. Any early termination fee may be waived if the new account is active within 30 days. At this time, post-paid plans aren’t available, but I understand your interest in switching. To go over your account details and explore the best options for you, please call our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. They’ll work with you to review your balance, payment settings, and any available solutions. Published on December 02, 2025
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
I’ve been pretty please with our service and turn around time.
Response: Hi Quanasier, Thank you for sharing your thoughts with us! It’s great to hear that you’ve been pretty pleased with the service and turnaround time—that’s exactly what we aim for. Your feedback helps us understand what’s working well, and we’ll continue focusing on maintaining that level of efficiency for you. Published on December 01, 2025
Thanks Thanks Thanks
Response: Hi Mohammed, Thank you so much for sharing your feedback with us! It’s great to hear that your experience left such a positive impression. We truly value customers like you who take the time to let us know when things go well. Your comments motivate our team to keep delivering the level of service you deserve. Published on December 01, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
