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Payless Power Reviews
Read reviews from Payless Power customers
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Worst company ever!!! They will put a switch hold on you but their supposed to be PRE-PAID. then they will charge you $99 just for wanting to switch to another company!!!! SCAM!!!!!!!! SCAM!!!!! SCAM!!!!!! IM SPENDING $20/DAY and they won’t even let me change companies unless I give them another $99 on top of what I’m already paying DAILY!!!!!!!
Response: Thank you for taking the time to give us your feedback on this important matter, Amy. Payless Power can see you are experiencing issues with account Switch Holds and the Early Termination Fee. We understand that addressing these concerns is important for you and your services. Customers will have a Switch Hold placed on their meter if they agree to enter into a Deferred Payment Plan with Payless Power. This Switch Hold is advised to the customer when the Deferred Payment Plan is initially set up. You can remove the Switch Hold by calling us at 1-888-963-9363 and paying off your remaining Deferred Payment Plan balance with a live representative. Our 6 and 12-month plans have an Early Termination Fee of $99 should your services end before that term is up. This information can be reviewed via the My Account Portal at paylesspower.com on the Electricity Facts Label document. Finally, Payless Power charges customers based on the amount of electricity you consume, and the amount you are billed for is included with the daily billing notification texts that we send each morning. Your billing can also be reviewed on the My Account Portal at paylesspower.com If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 17, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
so many complaints don’t even know where to start
Response: We appreciate your feedback on this matter, Quwenetriese. We see that you may have some concerns with the services you are receiving, and we know its important to get assistance with this matter. You can contact us at 1-888-963-9363 for assistance. Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
This system is ridiculous
Response: Thank you for taking the time to contact us about this concern, Dominic. We understand you may have some issues regarding your services, and we know it is vital to get assistance on this matter. Please contact us at 1-888-963-9363 for any assistance. Published on March 10, 2025
HORRIBLE COMPANY. WHO doesn’t have outside emergency phone line to call??? This company. 10/10 don’t recommend.
Response: Thank you for reaching out to us about this issue, Jerica. Payless Power understands the importance of having customer assistance available at critical moments outside of our standard business hours. Payless Power has live representatives available to assist you for any of your account's needs between Monday and Friday, from 9:00 AM to 5:00 PM. We provide the option for after hours email support during the following hour 5:00 PM to 9:00 PM on Monday through Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on March 10, 2025
I am trying to reach y’all because y’all are changing me light and I have a power outage now since last night I been with out energy what the hell are y’all robbing me money or what is going on
Response: Thank you for reaching out to us about this concern, Edgar. Payless Power understands that these sorts of circumstances may be difficult. To assist you with this matter, we will have a supervisor reach out to you. Published on March 04, 2025
I paid mt bill at around 440 . Th8s evening you said 2hours for reconnect,there should be no reason no reason at for me and my family to be in the dark right NOW.NO DAME REASON????,,,,,,,,,,,
Response: Hello, Sonia. Thank you for taking the time to reach out to us about this matter. Payless Power understands that this can be a frustrating situation to be in, especially if there was a payment made to restore your electricity. The status on your account is active with a positive balance. Have you tried to reset your home's inside and outside breakers? Can you verify if your meter is showing the codes "CLS" or "OPN"? If you need further assistance on this matter, please contact us at 1-888-963-9363 Published on March 04, 2025
This company is bull, they make it hard to get ahold of , on the web or phone , I made a payment , received a txt of restore and nothing no electric can’t get anyone on the phone at all voice automated bull, over charge you , customer service is the last thing they are worried about …and if u had a emergency good luck trying to get someone to get on the phone ..company sucks worst people I have had to deal with choose someone else that cares about u as a customer , because they don’t give 2 about if u are in the dark or not even if I paid
Response: Thank you for taking the time to reach out to us about this issue, Davide We understand that this is an urgent matter, and we can understand how this experience may be frustrating for you. We did send out the reconnect order when the payment was made. AEP Texas is having an issue on their end where they did not receive the order. We will waive the reconnect fee so you will not be charged the $30. Keep in mind that you can call to speak with a live representative Monday through Friday, from 9:00 AM to 5:00 PM. We also have after-hours email assistance available during these time windows: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Please let us know if we can be of additional assistance at 1-888-963-9363 Published on February 26, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
