n/a
Response: Thank you for taking the time for a review, it's greatly appreciated. Published on April 03, 2018
Process is easy but price is kinda high
Response: Hi Cassandra for you feedback, it's greatly appreciated. Yes ma'am we have ways on lowering the KWH rate, if you always maintain a balance of $35 or more in the account so you can continue to receive our 20% Flex Pay discount. Also if you use more than 17 kwh a day there is between 0.50-0.75 cents discount depending of the TDSP that is in your area. if you have anymore questions please reach out to our customer care dept 888-963-9363. Published on April 03, 2018
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Response: Thank you so much for taking the time to provide your feedback(: Published on April 03, 2018
Payments made easy, the only thing that needs improvement is actually being able to view a statement.
Response: Thank you Stephanie for your feedback it's greatly appreciated. You should be receiving a monthly statement to your email. You can also login on the online portal click under the "Transaction History" tab, to expand click on the days to see more detail information like charges & what they were billed for. If you have anymore questions please reach out to customer care dept. 888-963-9363. Published on April 03, 2018
Ok service but wish they would charge less per watt or i going to change my service
Response: Thank you for the feedback we have a few options to lower your bill such as signing up for autopay not only does it allow you to maintain your balance above $35 but it also allows you to get our 20% flex discount, also if you use more than 17 kilowatts a day you receive another daily discount! Published on April 03, 2018
Good
Response: Thank you so much for the awesome review!! We are thankful for customers like you David!! Published on April 03, 2018
Good
Response: Thank you so much for taking the time to write us such an amazing review!! We greatly appreciate you Mark!! Published on April 03, 2018
Very good company and easy to pay on their website. It’s so user friendly and simple
Response: Thank you for the positive feedback we try to make it as simple as possible for the customer to make payments we also offer autopay that helps you maintain your balance above $35 and it allows you get 20% flex discount! Published on April 03, 2018
So far so good.
Response: Thank you so much for the great review!! We have been working really hard to make all aspects of our services easier to access!! Thanks Candice! You rock! Published on April 03, 2018
Great service
Response: Thank you for being a great customer(: Published on April 03, 2018
