Everything’s easy as just didn’t like the fact that they changed my day rate
Response: Good morning Ms.Janet. thank you for taking the time on providing your feedback it's greatly appreciated(: Keep in mind there is ways on saving by receiving a discount with our Flex Pay discount of 20% when balance is maintained at $35 or more. Another discount we offer, using more than 17 KWH a day as well. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363. Published on April 04, 2018
Love the speedy process to pay,wish payment extensions were still available
Response: Good morning Laquanta, Thank you for the review. Glad we can make your payment method much easier. The reason why payment extensions are no longer available is due to now offering a grace period, from the time your account balance falls negative you will have till the following day before 11 am to make a payment or call in to request a Deferred Payment Plan, a $25 credit applied giving you the option to extend the service with this credit applied depending how usage is consumed.Also you can pay it back all in full when you make your next payment,or let the weekly installments be deducted till the deferred payment plan is paid back. If you have an questions regarding your account please reach out to the customer care dept. 888-963-9363. Published on April 04, 2018
Like payment process
Response: Thank you Michael for your feedback glad we can make your payment method much easier(: Published on April 04, 2018
Great electric company
Response: Thanks for your awesome review! One of our goals as a company is to complete all the expectations that our customers have. We also like to provide all the necessary tools so that each person has control and access to their account! We are happy to have you as a customer! Thank you for the support Christie!! :) Published on April 03, 2018
I do not recall any text regarding percentage increase. It appears that I ‘m paying at least 30 dollars more per month.
Response: Hello and thank you for the feedback we do not send out messages with percentage increases we don't have contracts so you are subject to kilowatt rate increase as well as when the price goes down that gets passed on to the customer which is good so your not stuck paying high kilowatt rates while in a contract we also offer discounts such as a 20% percent discount simply by keeping your balance above $35 and if your using more than 17 kilowatts you get a daily discount! Thank you for choosing payless power:) Published on April 03, 2018
I love how easy it is to pay over the phone and I love the daily notifications I think the rate is a little high but it makes up for it with the easy accessibility to my account
Response: Thank you so much for your positive review Marcela!! We provide our customers with various payment options that will help! Getting daily messages is great because you have control and knowledge about your usage and balance and will help you make some changes if that's the case!! Also having the ability to access your online account gives you the power to keep an eye on your account and it's easy and fast to use it!! We are so glad that we can provide you and all our customers with an excellent service!! Thank you for supporting Payless Power!! Published on April 03, 2018
I think its a little high but its so easy to pay and they work with you.
Response: Thank you so much for the great review Glenda!! We like to provide our customer with competitive prices and the best service in the area!! We are so glad that you find our service easy and we are always available to give all our customers a hand if the options are available!! Published on April 03, 2018
Ptetty decent rates
Response: One of our main goals is to provide our customers with the most competitive electric rates possible along with top notch customer care. We are so glad you find our rates are very competitive and we are beyond grateful for customers like you Yvette!! Published on April 03, 2018
Didnt give 5 stars because bo access to m o nthly usage statements unless you call wait time always long
Response: Thank you so much for your positive review Annette!! Every new month in the first days we send a Monthly Statement of Usage, that will provide you with the information of the previous month! If you don't receive this monthly statement you can always call in. Thought we have experienced a high call volume in the cold winter months, as of now our call volume has drastically drooped. Feel free to call at 1-888-963-9363 Published on April 03, 2018
Making payments is very easy
Response: Thank you so much for your positive review Tammy!! We are happy to provide you with a quality service that it's easy and simple!! We provide our customers with a lot of tools that will benefit one of them!! We are so ecstatic to have customers as excellent as you!! Published on April 03, 2018
