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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
As soon as my acount is under $35 my daily usage goes from less than $5.00 a day to $8.00. – $10 00. I understand this is a company that help people with bad credit or who cannot afford to put down a deposit for a normal electricity company so we are forced to pay more essentially making us stay in poverty. I also understand that you guys are trying to make your money but I think it’s a little extensive the amount we are being charged after our account reaches an amount under $35. Other than that i havw no problems at all great company I do however think the rates are kind of insane. I went from using $3.45 a day when I was over my $35 minimum to using $10 a day when it was under $35 .
Response: Hi Sarah Thank you so much for providing your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 11, 2018
Cheaper weekends would be a great idea. But great service overall 🙂
Response: Thank you James we are delighted to serve you! Please see your customer portal for useful savings tips. thank you for being an amazing part of Payless Power! Published on April 11, 2018
Rates could be lower so that our money goes further.
Response: Appreciate the nice review Shontaye!!! We strive to get the best rates per kilowatt for our customers. We do have the Flex pay discount that gives our customers a 20% discount towards the price per kilowatt if they keep the balance on the account above $35.00. We also offer Auto pay so that the account never goes below $35.00 so they always get the discount and will not be disconnected. The other discount we offer is a cheaper daily fee if the usage is above 17 kilowatts a day. We offer energy saving tips on the website or you can call in to customer care at 888-963-9363. We look forward to making this company work with you in your everyday life and to help you manage your money for the electric bill!! :) Published on April 11, 2018
More promotions.
Response: Thank you so much for the great review Charlotte! As a company we are working really hard to provide our customers with competitive prices and the best service in the area! If you have any concern our question you can always call at 1-888-963-9363 we will be have to hear from you :) Published on April 11, 2018
I have no comment at this time.
Response: Thank you for taking the time for rating Payless Power. Published on April 11, 2018
I would give it 5 stars but I can’t access monthly invoices online.
Response: Thank you Clarence for that awesome review!!! We now offer the monthly statements through the website. Every customer should be receiving them as long as they have signed up for us to send them messages and monthly statements. If you would like to make sure that you are signed up for email please call customer care at 888-963-9363. Thanks again for being a loyal customer!!! :) Published on April 11, 2018
It was fast easy and convenient.
Response: Fast, Easy and convenient is the name of the game! We strive to keep our customers satisfied and thank you very much for your positive feedback. Its a big motivator for our Payless Power team. Published on April 11, 2018
There should be a 24 hour line to call. Also I think you should offer free nights or have rewards program.
Response: Thank you for your rating we offer a 24/7 automated system and we have an online portal available as well we offer promotions when you first join for any question please give a call at 888-963-9363. Published on April 11, 2018
Minor difficulty
Response: Thank you for the rating for help with your issue give us a call at 888-963-9363! Published on April 11, 2018
I just don’t like that a day is off the books….u don’t need one day to add it up….ok
Response: We apologize for the inconvenience we do bill two days in a rear to allow the meter read to be as accurate as possible, for any question or further assistance please call us at 888-963-9363 we'd be glad to answer any questions. Published on April 11, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
