New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Amazing and fast and easy
Response: Thank you, Yayline, for your 5-star review! We're thrilled to hear that your experience was amazing, fast, and easy. Our team works hard to provide a simple enrollment process and convenient service for our customers, so it's wonderful to know we delivered that experience for you. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Very happy with the service
Response: Thank you, Jenevlyn, for your 5-star review! We're delighted to hear that you're very happy with the service. Providing reliable electricity service and a positive customer experience is our top priority, and it's wonderful to know we're meeting your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Very good service
Response: Thank you, Kevin, for your 5-star review! We're glad to hear that you received very good service. Providing reliable electricity service and a positive customer experience is our top priority, and it's great to know we met your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Everything is perfect & well taken care of….
Response: Thank you, Louie, for your 5-star review! We're delighted to hear that everything is perfect and well taken care of. Providing reliable service and ensuring our customers have a smooth, worry-free experience is what we strive for every day. We appreciate you taking the time to share your feedback and let us know we're meeting your expectations. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
I am pleased with my current level of service.
Response: Thank you, Patricia, for your 5-star review! We're pleased to hear that you're satisfied with your current level of service. Providing reliable electricity service and a positive customer experience is our top priority, and it's wonderful to know we're meeting your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Great service. Convenient to set up and manage with the app
Response: Thank you, Sandra, for your 5-star review! We're delighted to hear that you found our service convenient to set up and easy to manage. Making the enrollment process simple and providing customers with accessible account management tools are important parts of the experience we strive to deliver. We appreciate you taking the time to share your feedback and are glad that managing your account has been convenient for you. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
I think the service is great
Response: Thank you, Edward, for your 5-star review! We're thrilled to hear that you think our service is great. Our team works hard to provide reliable electricity service, clear communication, and a convenient experience for our customers, so it's rewarding to know we're meeting your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
A feel as if an app would be so much more optimal for customers
Response: Thank you, Erik, for your 5-star review! We're glad to hear you're enjoying your experience with Payless Power. We also appreciate your suggestion about having an app. We understand how a dedicated app could make it even more convenient for customers to manage their accounts, view usage, and make payments on the go. Feedback like yours helps us understand what features are most important to our customers, and we'll be sure to share your suggestion with the appropriate team. Thank you for taking the time to share your thoughts and for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Yes I am very happy to this service
Response: Thank you, Sajid, for your 5-star review! We're delighted to hear that you are very happy with our service. Providing reliable electricity service, clear communication, and a convenient experience for our customers is what we strive for every day. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Any time I need help, i get answers! My electricity is never interrupted. I have been with payless power for around 8 years! Never been happier!
Response: Hi Kelli, Thank you for the 5-star review! We're thrilled to hear that whenever you need help, you're able to get the answers you need and that your electricity service has remained uninterrupted. Having you as a customer for around 8 years means a lot to us, and we're grateful for the trust you've placed in Payless Power over the years. It's especially rewarding to hear that you've never been happier with your service, as providing reliable power and responsive support is exactly what we strive for every day. We'll continue working hard to deliver the dependable service and customer care you've come to expect. Thank you again, Kelli, for your loyalty, your kind words, and for being a valued part of the Payless Power family! Published on September 24, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
