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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I recently just started with payless power it’s been a couple months ! I love it because I feel like it’s easier to be in control of the power used in my house.they send me a daily balance text, so it’s easy to stay on top of my bill.Thankyou Payless Power for “lighting up our life”!
Response: Hi Carmen, What an awesome review! Our goal is to always leave the power in the hands of the customer, and the daily balance alert text messages certainly help! Thank you for choosing Payless Power, and I hope we can continue to "light up your life" for a long time! Published on March 16, 2018
I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. I’ve just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.
Response: Elena, Welcome to Payless Power! Thanks for letting us know you enjoy the daily messages...we think they are incredibly helpful! Also, when you keep your account balance above $35, you automatically get a discount! Thanks for the kind words! Published on March 13, 2018
Simple and efficient account setup, great rates, and I never have to worry about forgetting to pay the bill with the auto pay feature. I will never buy my electricity any where else!!!
Response: Hi James, Your review highlights all of our best features, so we are excited that you enjoy them as much as we do! We even have a few more awesome tools coming to the Account Portal soon, so keep an eye out. Thanks for choosing Payless Power! Published on March 13, 2018
Wouldn’t give them any stars if I could worse service I’ve ever had they don’t answer your complaints I’ve been being charged way more than I should be and I can’t even get them on the phone just automated systems. Would not recommend to anyone that doesn’t like being robbed.
Response: Hi Kevin, We are so sorry to hear this as we take special pride in our customer service. Our Automated System is a way of helping people who just need quick answers, but our customer service team is always available during normal business hours. Give us a call at 888-963-9363 if you are willing to give us another chance. As for your billing, at Payless Power, we only bill based on meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. Published on February 16, 2018
Not sure what happened to this energy company, but ever since their so called Billing system update, it’s being ridiculously HIGH!!!! and No statement to view or see!!! Would have given them a zero star but it’s Not available☹️
Response: Edith, First, we thank you for staying with us through our new changes and systems. We believe these new systems are a massive improvement for everyone, as well as the new customer portal. Our rates haven't changed since the new system change, but the weather has definitely been a factor here in north Texas. Even if you aren't home, your home requires more energy to keep its temperature because of how cold it gets. Payless Power can only bill for what the meter reads, just like other electric companies. Don't forget, you can get instant 20% savings on your bill when you keep your account balance at $35! Published on February 14, 2018
Very good service. Great customer service! I save $ with Payless power. I have been using it for a while now and love it. Thank you!
Response: Brandy, Thank you so much for the kind words and awesome review! It makes us so happy to see people loving their Payless Power service, as well as having a great experience with our customer service team! Published on February 14, 2018
Very pass poor company just easy to get started . I would never recommend this company to any one ( even the devil himself) the customer service is awful no one knows a answer . your bill is so high, you are not paying less AT ALL…
Response: Dallas, We are sorry to hear that our customer service team wasn't able to provide the answers you were looking for. If you are willing to give it another try, will you call us back and request to speak to a manager about the question you have? As for your bill, the weather we have been experiencing has caused many peoples' usage to increase, even if they aren't home, because it has been so cold. At Payless Power, we only bill based on meter reads, just like other electric companies. You can get more details about your meter if you register it at www.smartmetertexas.com. We hope this helps! Published on February 14, 2018
Great service easy to sign up
Response: Hi Chrystal, This is music to our ears! Knowing that the ease of signing up, alongside our great service, has made you a happy customer makes us a happy company. Thank you! Published on February 02, 2018
super easy to use if you keep your balance over 35 bucks it’s as inexpensive as anything very easy to keep track of and make payments have been with them for 3 years could easily change to another company anytime I want but find this super easy I get a text everyday letting me know what my balance and usage is.. it’s great give it a shot super simple process to set up as well. Customer service is awesome as well.
Response: William, Thank you so much for the kind words! We love hearing how Payless Power is suiting our customer's needs! Sounds like you've got our process down...keep a $35 balance, save money, and monitor through our daily alerts. We appreciate you being a loyal customer! Published on January 30, 2018
The worst electric company I have ever dealt with , my bill fluctuates extremely different every day even though my living conditions in my home never change, they charge me anywhere from 10 dollars a day to 20 dollars a day for electricity. When I called to ask why so high when nothing in my home has changed they have no answer 2 weeks later it goes back down next day back up.
Response: Hi Melodie, Even though you aren't changing anything in your home, the weather outside has a massive impact on your bill. If the temperature is 70 one day and 50 the next, it will require more energy for your home to heat up, even if you don't change anything to your thermostat. Payless Power only bills for what the meter reads, just like other electric companies. One of the best ways to save money with Payless Power is by utilizing our 20% discount when you keep an account balance at or above $35! Published on January 30, 2018
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
