New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Love Payless just miss the extension on bill
Response: Good morning Terrinique, thank you so much for your feedback it's greatly appreciated(: Yes we do apologize for no longer offering the extension till 5pm same day. But what we do offer now is when billing runs at 9 A.M in case your balance falls negative that day you will have till the following day before 11 A.M to make a payment or call in to request a deferred payment plan. This is our new Grace period that we offer. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363. Published on April 04, 2018
Bien
Response: Gracias por su resena Joselyn!! Nos sentimos felices de poder brindarle un servicio de excelencia!! Gracias por su patrocinio :) Published on April 04, 2018
I really like this service and it’s definitely cheaper then going through the electric company so prepaid is definitely the way to go but my daily cost was $0.88 and now it’s around a dollar something everyday and I don’t really know why but for the most part I’m happy with the service
Response: Thanks for your review! Our goal as a company is to provide our customers with quality service and competitive prices! A good way to save energy is to keep your balance above $ 35.00 or using more than 17 kilowatts a day this will give you an additional kilowatt discount! We are glad to have customers as great as you Jon!! Published on April 04, 2018
Great way to get electric alyhoough I think the rates are pretty high
Response: Good morning Bailey, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you consume more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363. Published on April 04, 2018
Payment process easy
Response: Thank you so much for your excellent review Jamie!! We are so glad that our payment process is easy and we are happy to provide our clients with different ways to make their payments like online, Money Gram, the automated system, or with a live representative!! Published on April 04, 2018
Easy to navigate, more people friendly
Response: Everyday we keep improving our website to make it easy and fast as possible for our customers!! We are so glad that the new updates can make your journey with Payless Power simple!! Thank you so much for the awesome review Paul!! We are so happy to have customer as good as you!! :) Published on April 04, 2018
This is great
Response: Thank you Alicia for rating Payless Power.(: Published on April 04, 2018
Sometimes rates increase
Response: Good morning Tiffany, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept 888-963-9363. Published on April 04, 2018
Sign up and payment was simple.
Response: Thank you so much for your review Chris!! Having the ability to provide fast and easy service is one of our qualities !! Being able to provide our customers with quality service is what keeps us standing! We appreciate your support!! :) Published on April 04, 2018
Service is very convenient and customer service representatives are extremely helpful, offer advice, and suggest solutions. Customers are concerned with maintaining electricity in their homes and sometimes need assistance in times of financial difficulties, and this company offers those solutions.
Response: Thank you Kelly Morris for your great rating. We are glad to hear that our service is convenient for you. We strive our best to help our customers and provide great tips on how to reduce electricity. Thank you for being a Payless Power customer! Published on April 04, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
