Payless Power Reviews
Read reviews from Payless Power customers
The rates are ok, but not great. Even with discount it’s still overpriced. The daily texts are annoying. Sometimes they will bill for 3-5 days all at once. If account reaches $0 you get billed extra $25 even if no disconnect has been issued. Then they wait until the next day to deduct the $25 from your account instead of showing deduction right away. So if you pay $25 to bring balance above $0, it’s going right back to zero then they bill $25 again because the balance went to zero. That’s just wrong on so many levels. Customer service is usually good, but have had a few rude associates. They don’t care if you stay or switch providers.
Response: Christopher, Our goal with the daily balance alerts is to keep our customers up to date with their account. You have the option of receiving the alert via text and/or email, because by doing so, you can see each day what your usage has been and what your account balance is at. Our customer service team is always willing to work with those who are dealing with disconnects, and we value our customers. If you are still experiencing rude customer service associates, please call 888-963-9363 and ask to speak with a manger. We hope you will consider staying with us! Published on January 30, 2018
Im paying almost 70.00 a week. Whats going on with my rate plan? Im put 30.00 on Wednesday than Friday I recieve a text that im down to 6.00. Its crazy having to add more money. 🙁
Response: Hi Silvia, If you ever have questions about your rate, you can view your plan's EFL (electricity facts label) or give our customer service team a call at 888-963-9363. Don't forget, when you keep an account balance at $35, you receive a 20% discount! That goes a long way in saving you money but also giving you extra days of usage. Published on January 30, 2018
At the rate the electric bill is going.its go to be more than txu.i always end up making the wrong decision.thinking about ending service .what a mistake finally read some reviews what a rip off
Response: Rodolfo, We hope you will consider staying with us! The past few weeks in Texas have been historically cold, and now that the weather is getting back to normal, you should see your usage come down. If you keep an account balance at $35, you receive a 20% discount, which can save you a lot of money as well as give you extra usage! Published on January 30, 2018
They start off with low rates for like 2 months then hike the prices and tell u there is no contract so they can adjust the price whenever they want to….not happy customer….as soon as i have time to find something better i will…the tdu surcharges are not part of the kwh charges
Response: Ruben, At Payless Power, providing the option of no contract helps many customers receive power on the same day they request. You can always view your rate by reviewing the monthly SUP (statement of usage of power) that you receive, by viewing your plan's EFL (electricity facts label) or by giving us a call. We hope this information helps! Published on January 30, 2018
I give them a 0 rating!!! I have been a customer since 2014 and my pay as you go as slowly increased by the years. I have called several times asking why and all they do is make up excuses , NOBODY has helped with the issue or even looked into resolving. Just this past month in a half I have paid almost $500 in electricity. I went from spending $1 to $2 daily to almost $20..yesterday everything in my home was turned off including the AC unit before I left for work, Payless power still charged me $17 for electricity
Response: Hi Shanecia, First, thank you for being a loyal customer for almost four years. Our customer service team is always willing to go over account details, so please give us a call at 888-963-9363. As for the billing, we only bill for what the meter reads, just like other electric companies. If you would like more details about your meter, you can register it at www.smartmetertexas.com. We hope this helps! Published on January 30, 2018
THIS IS THE WORST COMPANY I’VE EVER WORKED WITH IN MY ENTIRE 29 YEARS OF LIVING!!! The only reason I selected ONE star is because I couldn’t submit my review without doing so.
Who ever monitors the reviews must be doing a great job of DELETING THE TRUTH! If you google this company (and read reviews), you will clearly find out how much of a RIP OFF THIS IS! As of today, 1-18-18 I’ve paid over $150 since 1-1-18 for my ONE BEDROOM APARTMENT!
IF YOU HAVE ANY SENSE… TRUST ME… THIS IS NOT THE COMPANY TO SIGN UP!!!!!!!!!
Response: Tiffney, Because of this being one of the coldest winters in Texas history, we have seen many peoples' usage increase, even if using the heater for only a small bit of time. It takes a lot of energy to warm a home to 60 or 70 when it's 20 degrees out. When you keep your account at $35, you also receive a 20% discount, which can go a long way in saving you money while also giving you extra usage. We hope this helps! Published on January 30, 2018
People obviously get prepaid lights for a reason, so keeping the balance above $35 is not going to always happen. I do not like the fact that by 11am I am billed for the next day bc if I only have $10 to my name and have a positive balance that day when i get billed at 11am and go negative for the next day, I won’t be able to just pay the $10 to stay positive although I am technically not negative bc it’s for the next day. I will be switching to a regular provider bc by you all not showing the dollar amount consumed and the website doesn’t show it, y’all are getting over with this new system.
Response: Brittany, Have you been using the new MyPayless account portal? It provides a lot of great information about your account. Coming soon, you'll be able to see your transaction and usage history. If you want to know that information now, simply give us a call and we can help! 888-963-9363 Published on January 30, 2018
Ever since they updated their systems my bill has sky rocketed up. I have been with them almost 4 years and b4 the system update i averaged about $75-$80mo and thats with using a/c and heat all year round….after the new system update they made now im paying $200+ a month…….and this is for a 1 bedroom apt with no washer/dryer and i dont use the dishwasher either……i will be finding another provider which is a damn shame…..you guys new system is overcharging customers and it seems like you dont care.
Response: Jermayne, First, we thank you for being a loyal customer for almost four years. We have gone through many updates here at Payless Power, all so that we can give our customers more flexibility and transparency with their account. We can only bill for what the meter reads, just like other electric companies. We absolutely care about our customers and want to make sure we can do everything that needs to be done to make that known. Published on January 30, 2018
I’m very happy with the service, I really wish that you could probably give a customer more discounts ,but other than that I think it is awesome that you can prepay your service. I would definitely recommend family and friends to try you guys out thank you for being so good.
Response: Paulina, Thank you! Helping our customers pay for their service as they go is one of the reasons we love what we do. If your friends and family give us a try, we hope that enjoy it as much as you do! Thank you for being a loyal customer. Published on January 30, 2018
I yet again can’t make a payment. It keeps saying server error and has been saying that since last night. Nothing works correctly with y’alls new system.
Response: Lyndsay, Thank you for bringing this to our attention. We have undergone many changes, but all to make the customer experience better. Are you still receiving errors when trying to make a payment? If so, please call 888-963-9363 and we can help. If everything is resolved, we hope you will consider changing your star rating! Published on January 30, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
