New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
This service is terrific! I get daily usage alerts, the price is excellent, I can add money whenever I want. The new interface rocks and I have always experienced excellent customer service. I got texted to death for a minute there when they changed over, but I got really nice “don’t freak out” apologies also. I also keep a good amount (over $50 at all times but usually over $100) credit on the account. Now, there are some rachet people throwing shade about some strange things on the reviews, but I have never had that kind of experience. Try it. Open an account with a good amount, $250 let’s say, and then you can tweak your usage with the daily text. We left the HVAC ON 68F, crap, $4. We remembered to put it on auto 78F, $2. Huge savings, really helpful to see how we use energy. I would recommend Payless to anyone, especially someone on a budget, with irregular income (self employed like myself). You still have to budget, and when you get a big check, pay a big amount and then it lasts for a month or two. I really have had a terrific experience 99.9% of the time, thus far.
Response: Jeremy Thank you so much for this awesome review!! Glad you understand the benefits that we offer in order to better your use on energy. Yes sir you are on the right track to saving the most electricity as possible! We're glad we could provide you all the tools needed to make your experience as easy and efficient!! Thank you for being such a great customer! Published on April 23, 2018
The Online Service Is Convenient.
Response: Glad our service is such a convenience. Published on April 23, 2018
Very easy process. Nice upgrade.
Response: We are so happy that we you like our new upgrades and our team is searching for ways to make your journey with Payless Power more simple and fast! Thank you so much for your excellent review! We appreciate having customers as great as you :) Published on April 23, 2018
i like the new system!
Response: Everyday we keep improving our system and services to give you more tools to make your journey with Payless Power more simple and fast! Thanks for the excellent review and being such a great customer Jamil :) Published on April 23, 2018
Great. Don’t disconnect on weekends
Response: WE SURE DON'T!! Thank you for the great review(: Published on April 23, 2018
Easy to make payments and like the daily messages about my balance
Response: Stay being the AWESOME customer that you are Cory! And we will continue to provide the best customer service experience. Thank you! Published on April 23, 2018
Very good service!
Response: We are happy to provide great service to our great employees like you Garret!. :-) Published on April 23, 2018
The new online pay option has been very convenient! It is much more efficient than phone pay or visiting a store such as ACE to pay the bill.
Response: Thank you Karen! We provide many different options for bill pay to suit all customers needs. :-) Published on April 23, 2018
Love the easy way to add money to account
Response: Happy to make it easy for you. Thanks for being an awesome customer Krystal. Published on April 23, 2018
I switched from another provider and I am very happy that I did! Payless Power has the lowest rates going and this most user friendly payment process around.
Response: Thanks Jamie! We work hard to be the BEST option out there as far as electricity goes. You are truly appreciated! :-) Published on April 23, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
