Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Good and kinda hard to understand but it’s fine
Response: Hi Janise, Thank you for sharing your thoughts with us. We hear you — it sounds like the experience was a mix of helpful and a bit challenging to follow at times. We understand how important clarity is, especially when you're trying to get things done quickly and confidently. Your feedback helps us recognize where we can improve to make things smoother and more intuitive for everyone. We’re always working on ways to simplify and enhance the experience, and your input is a valuable part of that process. If there’s anything specific that felt unclear or could be improved, we’d love to hear more so we can better support you and others moving forward. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions or concerns you may have. Published on September 10, 2025
Yes I would good service
Response: Hi Lapoleon, Thank you for taking the time to share your feedback! We hear you—and it’s great to know you received good service. It’s always encouraging to see that our efforts are making a positive impact. We truly value your experience and want to keep that momentum going. Published on September 02, 2025
So far so good !!(
Response: Hi Nicolas, Thank you for sharing your experience with us—it's great to hear that things are going well so far! We’re always listening closely to feedback like yours because it helps us understand what’s working and where we can keep improving. Your comment tells us we’re on the right track, and we’re glad to be meeting your expectations at this stage. Published on September 02, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
The one thing that would help is if it were more clear that the first time I clink the link from yall’s texts to me, that I need to click register with my email and make a new password before adding more money to my account. I thought I had already made this type of account when I purchased electricity for the first time
Response: Hi Joseph, Thank you for taking the time to share your experience. We hear you—navigating account setup should be straightforward, especially when you're ready to add funds and keep things running smoothly. It makes sense that you expected your initial electricity purchase to include account creation. Many customers feel the same way, and your feedback highlights an important opportunity for us to make that first step more intuitive. We’re currently reviewing how our text links and registration prompts are presented to ensure it’s crystal clear that creating a password and registering with your email is a one-time step before managing your account. In the meantime, if you ever need help walking through it, our team is here and happy to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 25, 2025
I think you are manipulating my reported usage. I think you are not being truthful.
Response: Hi Mary, Thank you for sharing your concerns. We understand how important it is to feel confident in the accuracy of your usage reports. It’s completely valid to question anything that doesn’t seem right, and we appreciate you taking the time to reach out. We want to assure you that the usage data reflected on your invoice comes directly from the Transmission and Distribution Service Provider (TDSP), and we do not have the ability to alter or manipulate that information. If you’d like, we can help you review your usage history in detail and even request a meter verification from the TDSP to ensure everything is functioning properly. Our goal is to make sure you have full transparency and trust in the process. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. You can also view smartmetertexas.com and register your account to audit your meter readings to make sure you are being billed for what the meter is reporting. Published on August 13, 2025
This is my second time using Payless power and I’ve only been a customer for a week. They are very friendly and affordable. Well worth the choice. Thanks Payless Power!
Response: Hi Everette, Thank you so much for sharing your experience with us! We’re thrilled to hear that your return to Payless Power has been a positive one. It means a lot to know that you’ve found our service both friendly and affordable—those are two things we work hard to deliver every day. We truly value your continued trust and are excited to have you back with us. Thanks again for choosing Payless Power! Published on July 22, 2025
Very nice and fast
Response: Hi Angela, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you had a very nice and fast experience—that’s exactly what we aim for. It’s great to know that our team was able to meet your expectations. Your kind words motivate us to keep delivering efficient and friendly service every time. Published on July 22, 2025
Very convenient and I recommend it
Response: Hi David, Thank you for taking the time to share your experience! We hear you—and it's great to know that you found our service very convenient. That kind of feedback means a lot to us. It’s clear that convenience made a positive impact on your experience, and we truly value your recommendation. Knowing that we’re making things easier for you helps us stay focused on what matters most: delivering a smooth and reliable experience every time. Published on July 17, 2025
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Response: Hi James, Thank you for your 4-star review! We really appreciate you taking the time to share your experience. It sounds like things went well overall, but there may have been something that kept it from being a full five stars. We’d love to understand more about what could’ve made your experience even better. Published on July 07, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
