This is this shity it’s company there is they charge you so much for what no customer service they are very rude and disrespectful
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on November 19, 2021
ive been waiting for the rent relief funds to be posted yall should have already gotten the check.
Response: Hello- we would be more than happy to look into that for you. Please contact us at 888-963-9363. Published on November 18, 2021
Paid for services still didn’t get any no stars
Response: Ms Finley- Your review states that you paid to activate your service but you still do not have power so we get a zero star rating. This is a very serious situation and we can definitely see why you would feel that way . We show that your order was sent and accepted by Oncor so there are a couple of things that could be wring . There could be an issue with the breakers or even possibly an incorrect address. Our records show that this review was the first time that the issue was reported so a supervisor is calling you immediately to research the problems and take steps to energize your apartment as quickly as possible. Call us at 888 963 9363 for more information. Published on November 15, 2021
These guys are crooks they continue to bill me after I canceled service and won’t delete my card info
Response: Mr Clinton- You comments state that payless power bills you after you cancelled your service and that our company will not delete your credit card from your account. Having such an understanding would upset anyone and is a serious issue . After reviewing your, account I do see that your credit card was in fact deleted today . I also see that after receive your request to cancel service 10 days ago you were not charged for any additional usage, taxes or fees. You did receive one additional charge for a few cents from underbilled usage from before you cancelled service but then received a credit back for more than that amount this week. I will have a supervisor reach out to ensure that you have a clear understanding of the notifications because they can potentially be confusing. You can also call us at 888 963 9363 with any questions. Published on November 08, 2021
U guys charge a lot
Response: Mr. Gurcan. Your feedback is very direct and states that we charge a lot for your electricity. I have reviewed your last couple of days of service and definitely see a significant change in your usage that would lead you to that conclusion. Anyone who experienced such a major change would be alarmed. A supervisor will reach out to shorty to get some more information and discuss any options we have for you. You can also call us at 888 963 9363 for immediate assistance. Published on November 02, 2021
Horrible service they don’t try and help out in any kind of way they say about the rental and utilities program I’ve had my lights turned off even when I had the money to pay the amount due but because I was paying with a debit cards would have to pay more money that I didn’t have it’s redicilous
Response: Ms Terrazas. You review comments state that Payless Power customer service offer no options for you and that you were disconnected because our system has a minimum payment allowed of $20. That’s not a good thing and we would like to learn more. I have tried to access your account using you name and email address and while I do find an account , it was never activated with Payless Power. A supervisor will call the number on that account and try to get some additional information from you. You can also call us at 888 963 9363 for immediate assistance. Published on November 02, 2021
Worst company I have ever used !!!! They shave to worse phone support and will steal your money . Please invest your time and hard earned money to a company that will at the very least try . Payless power is a very low quality company
Response: Ms Swift- You comments state that Payless Powers phone support is very poor and that the company steals money from customers . This makes you feel that this is the worst company you have ever used and that the quality of service is low. After reviewing your situation I can certainly see why you are frustrated and we want you to know that we take claims like this very seriously . A supervisor will review all calls made by you today for improvement opportunities and will contact you tomorrow to discuss your experiences. 888 963 9363 Published on September 22, 2021
By far the worst power company I’ve ever had. Say am using over 10 bucks a day all summer 70 bucks a week x 4 for 1 person outrageous. And only give 8 hr extention . No good I wouldn’t recommend to nobody!
Response: Ms Hudson, You review states that you feel you were over charged for a single person because you were being charged $70 per week. This is definitely not good to feel this way… It’s a big issue anytime your electricity bill strains your budget and when this happens sometimes it can make it seem like you are being charged more than you actually are. This is a completely understandable reaction but we can help by going over your charges with you and also how to confirm your usage through www.smartmetertexas.com. This will give you the confidence of knowing that no power company will be able to inflate your usage . A supervisor will reach out right away to discuss your observations and how to review your billing and charges in our customer portal. You can also call us at 888 963 9363 for immediate assistance. Published on September 21, 2021
The reason I gave one star, is because I can’t give “0” star. I haven’t been using power on purpose (air condition broke. On been averaging 15 kWh a day for two weeks. Now my last two usages are 39 and 51 kWh. Why are y’all stealing my money?
Response: Mr. Holley- You have stated that your usage shot up with out explanation even though your air conditioner has been broken. You were using 15 KWH daily but over the last 2 days it jumped up to 39 and 51 KWH. You don’t understand why this is happening but it makes you feel that Payless Power is stealing your money. Unexplained fluctuations in your usage are never a good thing and if you have a plan with daily billing this can be extra alarming. The good news is that this indicated that our daily invoicing is working to benefit you. Daily billing is intended to get your attention so you can make changes or get answers. Your usage spiked and you noticed immediately so that’s a good thing. But why has this happened. That is an important question but one Payless Power will not have a specific answer for . What we can do is review your usage and confirm whether the meter has reported it accurately or not . You also mentioned that your AC had been broken. Was it fixed recently? We bill 2 days in arrears so that can cause some confusion at times as to when the charges on the invoice were actually consumed. Also if you call us we can review your usage on those days in 15 minute increments to see if there were spikes during select parts of the day. In many cases this will help a customer pinpoint what was using the power. Finally, all electric providers use the same meter reads to bill their customers so if Payless Power reported that you used 51 KWH on a day, then any other company would have reported the same usage. Still, its’s always helpful to be able to verify that the power your company says you are using is correct. You can do this by enrolling at www.smartmetertexas.com . This is a free site operated by the State which allows you to see your daily meter reads at the same time we receive them. That way you can always be assured that any company you use is billing you for the correct usage. We sent you an email with the required information to enroll. Call us at 888 963 9363 with any questions or assistance. We are here to help. Published on September 09, 2021
Where do I start? Oh I know!!!! 1. My electricity is getting cut off every other day. I make a payment and 2 days later I’m getting a text stating my lights is off, after having a positive balance. 2. Why are we paying every second for lights? We should be billed weekly, to make payments multiple times a week is scammish. 3. I paid my entire account off, to have the switch hold removed to join a legit company. I made the finally payment before 9 am, received an text that my power was terminated and the switch hold removed. 10 hours later and the switch hold is still on. My dog and I was in to dark, in 90• degree weather. Food in my refrigerator going bad etc. it’s now 5:25 am almost 24 hours since my finally payment and still no lights. I will be reporting this to BBB along with all the recording of these ppl. This shit need to be shut down. It’s a rip off and a scam at the same time. And I don’t for believe any of these reviews, there’s no way that shit is true.
Response: Hello- Your comments state that while you had service with Payless Power that you were having to make payments every couple days to avoid disconnection You then paid off your balance so you could switch but the switch-hold was not removed from your meter as expected. You are livid and feel that it’s a rip off and a scam. These are serious issues and deserve to be reviewed thoroughly. There is no information on your complaint that would allow us to identify your account so that we can review but if you call us at 888 963 9363 we can provide a written supervisory review of the situation and if the delay in removing the switch-hold was due to negligence by Payless Power or even an error in our systems we will pay for your groceries. I also completely agree with you that customers who end up making multiple payments per week are generally the least satisfied with the service. Paying that way puts a lot of street on the customer . However that is up to the customer . While a customer’s financial situation may prevent them from being able to post a payment large enough to extend service for more than a couple of days, there is no requirement that limits the customer to being able to only pay for service a couple of days at a time. In fact many customers make a large payment once per month or medium sized payments from each paycheck to keep a health balance on the account. That’s very close to what customers who have monthly postpaid service have to do. They must pay a large bill once per month & while that is also an option at Payless Power we also allow our customers to make smaller payments to help with their cash flow. That is all up to customer but the option to pay in the manner that best suits you is one of the biggest advantages of pre-paid service. Typically, if a customer has a concern similar to you s at this time of the year it is because their home is consuming a lot of electricity which makes it difficult for them to catch up but even in these circumstances, Payless Power provides the customer to have an opportunity to stay with in their budget or points out that there could be an issue with the cooling /heating system etc. Payless Power’s rates are competitive with any other Retail Electricity Provider in the state and we calculate your billing based off of daily meter reads that you can independently verify at www.smartmetertexas.com. In regards to your switch-hold, please reach out to us directly, the BBB or the Public Utilities of Texas and we will perform a thorough investigation of the complaint . There are specific deadline requirements for removing switch-holds as defined by the State. These deadlines are based on the operational calendar of your local utility but the state requires that switch-hold be removed during operational days on the following timeline. If the request is received before 1:00 PM , the hold will be lifted by 8:00 PM that evening. If the hold is received after 1:00 PM it must be lifted by 8:00 AM the following operational day. Keep in mind though that Saturdays, Sundays and Holidays are not considered to be operational days by the local utilities. Once again, if you contact us we can perform an investigation and if we find that there was a delay due to a misstep by Payless Power we will make the situation right regardless if you are still our customer or not. What is not affected by weekends or holiday schedules are reconnections. If you were disconnected and still on our platform we could have reconnected your 24/7 with a payment of the negative balance + $20. As you may no Payless Power does not charge disconnection feels, reconnection fees or late fees. We also did not disconnect any customers from Friday 9/3 through Tuesday 9/7 at noon due to the holiday. Please call us so we can review your issues… as always we are hear to help 888 963 9363. Published on September 09, 2021