Way too expensive. My friend has an apartment and is home way more than me using electricity and pays less than HALF of what I am paying monthly. It’s ridiculous. My sisters 3 bedroom 2000sq ft house pays about the same as me for a 2bedroom 700sq ft APARTMENT. That’s insane. Don’t do it. Can’t wait to be out of this contract!
Response: Ms. Lorince- Your comments state that your friend and sister pay less at their homes even though one is home more and the other has a much larger residence. This can be extremely concerning to any customer and is understandable. Please keep in mind that there are many environmental factors that can result in a difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. You may also audit your usage by registering free of charge at www.smartmetertexas.com. You may do this through your MyAccount Portal . Payless Power is in alignment with its KWH rates with all major competitors . Wholesale prices have been at record rates through the year and specifically over the summer. This means that you should see some price relief upon your contract renewal. Published on December 01, 2022
If I can give them a negative star I would I was at work n my bill got bhind paid my bill at 8:30pm last night woke up this morning my services is still disconnected it’s very cold outside I have children and my food and my fridge has went bad you guys are the worse company in the world n this is the worst experience ever you all are not easy or convenient your kinda expensive and very quick to disconnect but when it’s time to restore service nobody can call or anything these is no after hour service or anything
Response: Damarco- Please accept our apologies for the delay. This was the result of an internal system issue. A credit has been applied to your account that should provide around 5 days of free service to compensate for the trouble to you and your family. Call us at 888 963 9363 if we can be of further assistance. Published on December 01, 2022
I thought it was a good company but I put money on my account and I’m still in the hospital nothing is being used at home yet I have received a message saying that I’m critically low .How can that be if I have spent the last 4-5 days in the hospital? I’m high risk health yet I don’t qualify for a extension either.This is not a good company they don’t even address the current balance or current issue. I have written many times so I have also contacted bbb and if they don’t correct the issue I will call the health department as well .Becareful
Response: Mr. Torres, You review states that you no longer feel Payless Power is a good company because you were in the hospital for a lengthy stay but still continued to receive usage and charges. You also need assistance and have not received any. Recovering from a major health issue can have a major impact on almost all customers. It’s understandable that the stress of your health and recovery could really add to your concerns. A supervisor will reach out to discuss your issues. I do not see a record of you speaking to us about these issues. There was a call today about another issue but it appears that your released the call. There is a payment arrangement option for you. Also , I do see a drop in your daily usage over a recent 4 day span. Please note that your Payless Plan includes a daily fee of $3.25 . This includes up to your first 17KWH of usage at no extra charge and the prorated monthly TDSP fee , etc. A supervisor can discuss these issues with you or you may also call us back at 888 963 9363 Published on December 01, 2022
Awful. I am overcharged like crazy. I somehow pay almost $300 a month in a 950 sq foot 2 bed/2 bath apartment. Absolute ripoff. It’s more expensive than my houses electric bill was a city over. Horrible.
Response: Ms Glidewell- Your comments state that you feel you are being over charged and that your bills for other homes in the next city were cheaper. A supervisor will contact you to learn more about your observations. I have reviewed your monthly billing summaries for the last 3 months and do not see charges coming close to $300 in a month. Now this may seem more because with pre-paid you have to put money on the account in advance, but the charges themselves do not approach $300 monthly for your apartment. Please call us at 888 963 9363 and we can go over this with you. Please note that when a customer feels like they are being over charged they can mean one of two things 1.) Their rate is higher than it should be 2.) They are being charged for more power than they consume. In your case, you are under a 12 month contract and the energy rate has not increased however Oncor did increase their delivery charges slightly starting in September. In regards to your usage. We bill you based on what your meter reports daily. We do not inflate or estimate your usage . You can audit your usage by registering at www. Smartmetertexas.com. The information you need to do this is posted in your MyAccount Portal. The portal also has some great usage graphs to show your usage on a monthly, daily, or even hourly basis. Finally, please keep in mind that there are many environmental factors that can result in difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. Call us at 888 963 9363 and we can discuss in more detail. Published on December 01, 2022
If I could rate it lower I would. They are wrong for charging the excessive daily fees. The daily fees are higher then the daily use of electricity it’s ridiculous they take advantage of the poor and low income. Highly recommend that you find another company to get electric from.
Response: Mr Davidson- Your comments state that you are highly dissatisfied with the service because of the daily fee. This fee includes up to the first 17 KWH at no additional charge, your pro-rated monthly TDSP fixed charge etc. If you consume very low levels of electricity then the plan may not work for you. If you consume an average to above average amount, it’s a good value in alignment with the prices for any major competitor . Call us at 888 963 9363 with any questions you may have. Published on December 01, 2022
I don’t know why they hate their customers. I started paying $40 every week and a half consistently, and now I’m paying $10 a day for less than half my usage while the temperatures drop in my area. I guess it’s a promotional deal: “If you stay with us long enough, we show our appreciation by gouging you into oblivion!” I’m going to a provider operated by people that DIDN’T drop out of kindergarten.
Response: Mr Wood- Your comments show that you are very upset because you feel you are being gouged. Please note that your usage has doubled as temperatures have dipped . If you log on to your customer portal you will see usage graphs that will display this. You can also confirm your usage by registering with www.smartmetertexas.com. The registration info is posted within your portal. You are correct that process on variable price products like yours have increased considerably this year but this is prevalent across the board with all providers as the price of natural gas reached 15 year highs earlier in the year. We are competitive in pricing with any major competitor. Call us at 888 963 9363 and we can discuss cheaper solutions with a fixed rate . Published on November 23, 2022
Lied to me said I would not be disconnected after a $50 payment and long agreement and extra $20 fee for waiting on rest of payment by noon next day.
Response: Danny- Your comments state that you were disconnected even after being told that your partial payment would prevent a disconnection . You ended up not getting your service restored until noon the following day. This is a huge problem and these timeframes are unacceptable. The account history shows that a disconnection order was actually submitted on Friday to Texas New Mexico Power but not completed until Monday. You did call us around noon and agreed to a payment arrangement. A reconnection order was sent but not completed until the following day. We are researching to determine the nature of the problem but on the service this appears to be an issue with the meter not receiving the remote signals sent by TNMP. The representative that you spoke with did not mislead you. Your payment did result in a reconnection order being generated . The delay by TNMP has not yet been explained but we are researching and a supervisor will contact you once we have determined the cause. Published on November 23, 2022
Very disappointed with my services. It took two hours to get someone on the phone. I made a payment within minutes of the disconnection order and was left waiting over 2 hours for my services to be restored. When I finally got someone on the phone I was told I waited for nothing just to be told they were going to have to send someone out to try an restore my services. Wouldn’t recommend the company to anyone I know it’s not worth the hassle.
Response: Ms Cook- Your comments state that you made a payment within minutes of the disconnection but it took a lengthy amount of time to get your service restored. You waited for over two hours for someone to respond only to be told that a technician would need to be sent to your home to perform the reconnection manually. Being without power for any amount of time is a huge deal so you have a right to be frustrated . Our records do show that it took about 4 hours to restore service and this would have been due to an issue with the meter not being able to receive a remote signal. Please note that Oncor is the organization responsible for performing these requests and they automatically sent the truck once the remote signal had failed. While these types of delays are actually rare, the best approach is to avoid a service interruption my posting funds before the disconnection request can be generated. Please make these payments no later than 12:00 noon Published on November 23, 2022
6 hours went by without power and no explanation whatsoever why a service that is supposed to take up to 2 hours only is taking over 7 hours. Tried communicating with their Customer Service but no response. Terrible, terrible Company!!Please, anyone wanting a Power provider,please don’t come here. This Company does not care about Customer Service. I can’t wait to post my reviews on their Social media pages!!
Response: Tebelolo- Your comments state that your power should have been reconnected within 2 hours , you tried communicating with customers service but did not get a response and this make you feel that Payless Power doesn’t care about customer service. First let me say that your assessment of the normal time fame for reconnecting service is correct. Typically, this occurs in under 2 hours. Since this timeframe was not met it is easy to understand why you are upset. Not having power when you expect it is a big deal. I do see that you made a payment in the pre-dawn hours of Sunday morning. A reconnection order was issued immediately to Oncor but not completed until later that afternoon. We have confirmed that Oncor did indeed have delays in working their orders over Sunday and sadly that is out of control and you would have experienced that same delay with any provider since Oncor handles all service order in your area . The question is, were we appropriately response to you? I do see an email response to you about an hour or so before your power was restored. A supervisor will check to see if there were other messages from you and that the reply was sent in a timely fashion. A supervisor will reach out to discuss. 888 963 9363. Published on November 21, 2022
It’s ok would. It recomemd pre paid services but that’s alli all to do to get light on
Response: Ms Vela- Your comments state that you selected a pre-paid service to get your lights on. Thank you for choosing Payless Power and I’m glad we could assist. There are many advantages to pre-paid service and we hope that once you start receiving daily updates it will help you manage your electricity usage and save money. Call us at 888 963 9363 if you have any questions regarding how the service works. Published on November 21, 2022