Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
I paid my bill on Saturday, I was still in the positive and they turned my power off and won’t turn it back on!!!!! It’s been almost10 hours!
Response: Hi Elizabeth, Thank you for reaching out and sharing your experience. We understand how frustrating it must be to have your power turned off, especially after making a payment and expecting everything to be resolved. It sounds like you took action promptly, and it’s completely reasonable to feel upset when things don’t go as expected. We want to make sure you have all the information you need to move forward. In situations like this, a reconnection can only be processed once the full minimum payment is made—including the negative balance plus an additional $20 to bring the account into a positive standing. If any part of that requirement wasn’t met, the reconnection order may not have been triggered. To get this resolved as quickly as possible, we encourage you to contact our Customer Care Team directly at 1-888-963-9363. They’ll be able to review your account in detail and help ensure everything is on track for reconnection. Published on October 15, 2025
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Response: Hi Travia, Thank you for taking the time to leave a review. I understand that your recent experience didn’t meet your expectations, and I can see how frustrating that must have been. Your feedback is important, and it helps us recognize where things may not be aligning with the level of service we aim to provide. While your message wasn’t detailed, the 1-star rating clearly signals that something went wrong, and we want to make it right. If you're open to it, I’d love the opportunity to learn more about what happened and work toward a resolution that feels fair to you. Please feel free to reach out directly at 1-888-963-9363 during standard business hours so we can address your concerns more personally. Published on September 29, 2025
Today as of 9/29 I will not ever use these people ever again!! They’ll find a reason to charge you I went away for the summer so electric wasn’t used smh they went in and charged me $522 and said the system made a mid back in may and charged me for them months smh mind you my bill never been under $400 !!! Been with them for a year and 4 months
Response: Hi Racquesha, Thank you for sharing your experience with us. We understand how frustrating it must be to receive a bill that doesn’t reflect your expectations, especially after being away for the summer. It sounds like the billing system didn’t accurately report your usage for several months, which led to a large charge appearing all at once. That kind of surprise can be incredibly stressful, and we want to make sure you feel heard and supported. We’ve identified that a reporting issue occurred starting in May, and unfortunately, the charges accumulated until the system corrected itself. While this doesn’t change the impact it had on you, we do want you to know that we’re actively working to make it right. A Specialist will be reaching out to you directly to go over your billing details and discuss any available options to help resolve this. We appreciate the time you’ve spent with us over the past year and four months, and we’re committed to helping you through this situation. Published on September 29, 2025
Don’t recommend, you’ll pay 50 every 3 days . The if your light gets disconnected on a weekend you’ll spend the whole weekend with no light. If you make a payment after 5 pm you’ll be with no light for the rest of the night . This company is a 1 out of 10.
Response: Hi Leny, Thank you for sharing your experience. We understand how frustrating it can be to deal with service interruptions, especially over the weekend or after hours. Your feedback highlights important concerns that matter to us. We hear you on the payment frequency and timing. Our billing is based on actual kilowatt usage, which can vary depending on consumption. For transparency, we encourage checking your usage breakdown at SmartMeterTexas.com by registering for a free account. This can help you better understand how your energy use impacts your charges. Regarding reconnections, once the minimum payment is made, service can typically be restored within two hours—depending on the workload of the Transmission and Distribution Service Provider. We know timing is critical, and we’re continuously working to improve the speed and reliability of this process. If you're exploring other options, PowerToChoose.org is a great resource to compare rates across providers, including ours. We appreciate you taking the time to share your thoughts, Leny. If there’s anything specific we can look into for you, we’re here to help. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on September 29, 2025
Hate this company spent like almost 400$ in 31 days
Response: Hi Ivan, Thank you for sharing your experience. We understand how frustrating it can feel when energy costs add up quickly, especially over a short period of time. We hear your concern about the amount spent, and we want to help you better understand how your charges are calculated. Our rates are competitively priced and based on actual kilowatt-hour (kWh) usage. To give you more control and visibility, we recommend registering for a free account at SmartMeterTexas.com. This tool provides a detailed breakdown of your daily usage and can offer insights into patterns that may help reduce future costs. Additionally, if you're exploring other options or want to compare rates, PowerToChoose.org is a great resource to see how our pricing stacks up against other providers. If you’d like personalized tips or help reviewing your usage, our team is here and happy to assist. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 24, 2025
Don’t waste your time with this company! They are awful. From the I signed up with them, I had to do their job to even get it turned on, since then, they have not cared when we were under a heat advisory until I sent emails, I have been in ICU twice in the last month both times they refused to help, cutting my power off while I was in ICU both times, I lost all the food I had just bought, loosing a couple hundred dollars each time. There is the reconnection fee of $3 a day for 10 days so anything you put on for your power gets ate up by fees. And this stretches out you having a switch hold so you can’t change companies. I just got a job working from home that now am loosing because my Wi-Fi is off because of no power. So not having been able to work due to illness and hospital stays now this and they expect me to be able to pay them. I go online today, request account protection it grants it until 8pm tonight but their system now doesn’t show it and they cut my power off, I call as soon as it goes off and there are a lot of calls in our so it says it’s going to hold my place in line and call me back, I wait an hour and a half, then I call them back, there is no record of it. So clearly the system has issues, still no help, I go to the escalation team, and they are as useless as customer service! This company does not care about their customers, customers are the only reason they have jobs! They act like they are the only power company in the state! They are horrible! A horrible company and so far, only one person I have ever dealt with cares at all. And if course, I can’t be connected with him anymore. They suck!
Response: Hi Christina, Thank you for taking the time to share your experience. We understand how important reliable service is—especially during critical times—and we’ve carefully reviewed the concerns you raised. It’s clear that you’ve faced multiple challenges, from service interruptions during medical emergencies to difficulties navigating account protections and reconnection fees. We recognize how these issues have impacted not only your health and home but also your ability to work, and that’s not something we take lightly. We want to make sure you have full access to the tools and support available to manage your account. Our prepaid service does require a positive balance to maintain power, and a $30.00 reconnection fee will be applied at $3.00 per day and spread out over 10 days to help ease the financial impact. Additionally, account protection and Deferred Payment Plans are designed to offer flexibility. When agreeing to set up a Deferred Payment Plan, you are also agreeing to place a switch hold on your account until the Deferred Payment Plan is paid off. To move forward, we recommend reaching out directly to our Customer Care Team at 1-888-963-9363 so we can take a closer look at your account and explore any available options to support you. Published on September 23, 2025
I have not been with this company ever before and the service is **** they what me to wate till they shut the electricity off fire me to pay I pay before the electricity get court not there **** robot won’t take a payment like ***🤬🤬🤬🤬🤬 I wold never recommend this company to no one
Response: Hi Brandon, Thank you for sharing your experience. We understand how frustrating it can be when you're trying to make a payment and things aren’t working the way you expect. It’s important to feel confident that your service won’t be interrupted, and we hear you loud and clear. We want to make sure you’re able to manage your account in the way that works best for you. In addition to our automated system, you can make payments through our MyAccount Portal, MoneyGram (using receive code 14715), or by calling 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). To help avoid service interruptions, we recommend making payments before your account balance falls below $0.00, and ideally before 12:00 PM on the same day if your account is at risk of going negative. If you had trouble with the automated system, we’d like to look into that further and help resolve it. Please reach out to our support team so we can assist you directly. We appreciate you taking the time to share your feedback, Brandon. Your voice matters, and we’re here to help make things right. Published on September 22, 2025
Yall over charge even if my air or lights not on Yall take more money everyday stupid and the switch hold don’t make sense paid it off but saying I owe still will be my last week with this company cause y’all not cheap
Response: Hi Lakeidra, Thank you for sharing your experience. We understand how frustrating it can feel when charges don’t seem to match your usage, especially when you're trying to manage your account closely. It sounds like you're seeing unexpected charges and confusion around the switch hold and remaining balance. We want to make sure you have all the tools and information to feel confident about your account. To clarify, our pricing is competitive and can be compared with other providers at PowerToChoose.org. Regarding the switch hold, it’s typically placed when a deferred payment plan (DPP) is set up. Even if the payments are made online or though our automated system, the hold remains until the DPP is officially closed out with a live representative. You can do this by calling us at 1-888-963-9363, Monday through Friday, between 9:00 AM and 5:00 PM. Published on September 22, 2025
Worst electricity company ever I would never have even used them except for the fact they are prepaid company and you don’t have to have a deposit paid my bill still got disconnected and charged a reconnection fee I called to try to get them to waive the fee they said they won’t the customer service is absolutely terrible
Response: Hi Tommy, Thank you for sharing your experience. We understand how frustrating it can be to face a service interruption, especially when you're trying to stay on top of your account. We hear your concerns about the reconnection fee and the communication around your account balance. Our system is designed to send daily notifications to help customers monitor their usage and balance, and we strive to make that process as transparent as possible. While the $30 reconnection fee is standard and cannot be waived, we do break it into $3 daily installments to ease the impact. We’re committed to improving our service and your feedback helps us do that. If you have any questions about how to better manage your account or want to explore tools that can help avoid future disconnections, we’d be happy to walk you through them. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 10, 2025
I am not at all satisfied with my service. Please call me at 325-203-3805.
Response: Hi Mickey, Thank you for sharing your feedback. I understand how frustrating it can be when expectations aren’t met, especially when it comes to something as important as your service experience. Your concerns matter, and I want to make sure they’re addressed promptly and thoroughly. To move forward, I’ve flagged your review for immediate follow-up. A Customer Care Specialist will be reaching out to you directly at the number you provided to discuss your experience and work toward a resolution that feels right for you. We appreciate your time and the opportunity to improve. Published on September 02, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
