Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
It’s a rip off for sure. Rates are ridiculously high. If you’re not putting almost $100 everytime they charge you $4.95 which is absolutely insane. People like myself who have made mistakes in the past or just fell on hard times have to use platform like this to get by. They prey on people like us. Save your money and pay the deposit for a real company. If you have children or anything other than yourself, do not use this company.
Response: Hi Ashunti, Thank you for taking the time to share your experience. We hear your concerns about the fees and understand how frustrating it can feel when you're trying to make ends meet and every dollar counts. It’s clear that you’re navigating a tough situation, and we recognize how important it is to feel supported—not taken advantage of. Many of our customers come to us during challenging times, and we strive to offer services that provide flexibility and access when traditional options may not be available. We’d like to better understand your experience and see if there’s anything we can do to help. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 so we can look into your account and explore any available options. Published on June 24, 2025
I wanted to put $20 dollars on account and it took $75 not cool at all
Response: Hi Marlon, Thank you for sharing your experience. I understand you intended to add $20 to your account, and seeing a $75 charge instead was unexpected—that would definitely raise concern. It makes sense to feel frustrated when something doesn’t go as planned, especially when it involves your money. Your feedback is important, and it helps us ensure our process is clear and accurate for everyone. Let’s take a closer look at what happened and get this sorted out. If you haven’t already, please reach out to our support team at 1-888-963-9363 with your transaction details. Published on June 24, 2025
Time to renew and your rates are now RIDICULOUSLY high. 16.8 cents per Kwh. with “gotcha” tiered pricing. Nope , not gonna happen ! I wont even consider you at those rates.
Response: Hi Joseph, Thank you for taking the time to share your feedback. We hear your concerns about the renewal rates and the structure of the tiered pricing. It’s completely understandable to feel frustrated when pricing doesn’t align with your expectations—especially when it impacts your decision to stay with a provider. Your perspective is important, and we appreciate you being direct about what matters most to you. Published on June 23, 2025
Their a rip off I had the apartment wrong They told me they could not do anything . They switched my neighbors light over seeing the name was different and told me I owe oncor and I lost all the money I put on the account and not only that they send me updates on my money being used . Like I’m using the light but they would switch them to the right address . This is crazy
Response: Hi Audrey, Thank you for sharing your experience. We understand how frustrating it must be to feel like your concerns weren’t addressed, especially when it involves something as essential as your electricity service. It sounds like there was a mix-up with the service address and account setup, which understandably caused confusion and concern—especially when updates were being sent that didn’t reflect your actual usage. We hear you, and we want to help make this right. While we’re unable to discuss account-specific details here, our team is committed to resolving issues like this quickly and clearly. If you haven’t already, please reach out to us directly so we can take a closer look at your account and work toward a solution. You can contact us during business hours, or if it’s after hours, you can still reach us through our contact page at https://paylesspower.com/contact-us/, and we’ll follow up as soon as possible. We appreciate your feedback, Audrey. Published on June 20, 2025
It’s crazy how I spend close to 200$s A WEAK!!!!!!!!!!!! I don’t understand how a 2 bedroom apartment with NO KIDS produce so much electricity. On top of that my daughter and I BOTH WORK and go to the gym THEN GO HOME. Watch NO TV. We take a shower stay on our phones for less than an hour. We leave our phones charging all night. The air conditioner is on auto and we don’t even turn on ceiling fans!!!!!!! MIND BLOWEN FOR D A FACT!!!!
Response: Thank you for sharing your feedback. We understand that seeing a spike in usage can be frustrating, especially when it feels unexpected. It makes sense to be concerned when your energy habits haven’t changed much, yet your usage appears to have increased. During periods of extreme heat, like we've been experiencing recently, air conditioning systems often work harder and longer to maintain indoor comfort—even if your thermostat settings stay the same. This naturally leads to higher energy consumption. We recognize how important it is to feel in control of your usage and costs. If you'd like, we can walk you through some tools and tips to monitor your usage more closely, identify patterns, and explore ways to stay efficient even during peak heat. Published on June 16, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We hear your concerns about the cost and understand how frustrating it can feel when charges seem higher than expected. It’s completely valid to feel disappointed when something doesn’t meet your expectations—especially when it impacts your budget. Many customers are surprised by seasonal spikes, and it’s worth noting that extreme weather—especially in Texas—can significantly increase system usage, which in turn affects your bill. We’d love the opportunity to take a closer look at your account and help identify what may have caused the high charges. There might be ways we can optimize your system’s performance or recommend usage tips to help manage costs more effectively moving forward. Published on June 16, 2025
My bill has tripled in the few months
Response: Thank you for sharing your feedback. We’ve heard your concern about your bill tripling over the past few months, and we understand how unexpected changes like this can be concerning. It’s important to us that you feel confident in the charges you’re seeing. Billing changes can sometimes result from shifts in usage, plan adjustments, or when a customer moves into a new residence—but we want to make sure everything is clear and accurate for you. To get to the bottom of this and find the best possible solution, we’d love the opportunity to review your account with you directly. Please give us a call at 1-888-963-9363, and one of our team members will be ready to assist you. Published on June 16, 2025
If i could give 0 stars i would but, even negative stars. Theae guys are garbage and charge whatever the heck they want…only consistency these guys have is their inconsistency and tendency to rip us the consumer off!!! Terrible company!!!
Response: Thank you for taking the time to share your feedback. We hear your frustration and understand how upsetting it must feel to experience what you’ve described. It’s clear that your expectations weren’t met, and that’s something we take seriously. Consistency and transparency are values we strive for, so your comments about pricing and service are especially concerning to us. We’d like to learn more about your experience so we can address the specific issues you encountered and work toward a resolution. If you're open to it, please reach out to us directly with more details—your input can help us improve and ensure others don’t face similar concerns. Published on June 16, 2025
Have disconnected my service with no notice and I have auto pay.
Response: Hi Kent, Thank you for bringing this to our attention. We’ve carefully reviewed your message and understand how unexpected and frustrating it must be to experience a service disconnection—especially while enrolled in autopay. We hear your concern and recognize how important it is to have reliable service and clear communication. Your feedback is valuable and helps us identify where improvements may be needed. We’re currently looking into the details of your account to understand what occurred and ensure this is addressed appropriately. A supervisor will be reaching out to you directly to discuss your experience and work with you on the next steps. Published on June 16, 2025
I left my dwelling on 5.31.25 and have yet to get a hold of someone that can help. I’ve disconnected twice online and still keep getting charged.
Response: Thank you for bringing this to our attention Ms. Briceno. A supervisor will be reaching out to you today to learn more about this issue. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 10, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
