Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Worse company ever I would’ve given it a 0 star if I could I regret choosing them They’re good at the beginning but after couple weeks the increase starts Thieves!!!! They’ll still charge u $30 and disconnect ur power even after making a payment nd if u call before disconnecting they’ll tell u they can’t do nothing nd go ahead disconnect u + charges That’s why I conclude their scammers !!!!!!!!
Response: Hi Jeanine, Thank you for sharing your experience. We’ve listened closely to your concerns, and it’s clear that the changes you noticed in your billing and service left you feeling frustrated and disappointed. We understand how upsetting it can be when your bill increases—especially after things started off smoothly. During the summer months, it’s common for electricity usage to rise significantly due to higher demand from air conditioning and cooling systems. This can lead to higher bills, even if your rate hasn’t changed. That said, we know that doesn’t make it any less frustrating when the charges feel unexpected or unclear. We also hear your concerns about the disconnection process and the timing of payments. That’s something we take seriously, and we’d like to look into your account to better understand what happened and see how we can help resolve it. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 during standard business hours which are 9:00 AM to 5:00 PM with your account details. We’re here to help and want to make sure you feel heard and supported. Published on July 07, 2025
Be aware please with this company!!!!! They’re scammers they don’t charge you based on what you use but they charge you based on their plans If I could give them 0 star I would give them a big 0 star Don’t be fooled by the beginning!!!!!! The bill were low on the first month but after a month it started increasing they’re thieves!!! I’m not home all the time cause I’m a student nd work a full time job I was out of town for 2 days nd everything was off but they still charged me a lot They’re scammers
Response: Hi Jeanine, Thank you for sharing your experience. We hear your concerns and understand how upsetting it can be to see your bill increase, especially when you’ve been mindful about your energy use and time at home. It’s completely reasonable to expect consistency and transparency in your billing. One thing that often catches customers off guard—especially during the summer months—is how much the heat can impact energy usage. Even when you're away, appliances like refrigerators and HVAC systems may work harder to maintain temperatures, which can lead to higher consumption. We’d really like the opportunity to review your account with you and explain how the charges are calculated. Please feel free to reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can assist you directly. Published on July 07, 2025
Awful. Most expensive bills ever came from them and the daily pay is a pain. Customer service lacks general human concern and common sense. I had a few calls with them, but the last one was my contract was ending, got a new supplier, turns out I was a few days early. They were very clear they are charging me an early cancellation fee. I get there’s a policy, just silly to add that to the list of experiences with them over the last year over a few days. Would highly advise against Payless power. You pay so much more
Response: Hi Robert, Thank you for taking the time to share your experience. We hear your frustration regarding the billing, daily pay structure, and the early cancellation fee. It’s clear that your expectations weren’t met, especially after almost a year of service, and that’s understandably disappointing. We recognize how important it is to feel supported and understood when reaching out to customer service. Your feedback about those interactions is valuable, and we’re committed to improving how we communicate and assist our customers—especially during transitions like ending a contract. While our policies are in place to ensure consistency, we also strive to apply them with fairness and clarity. We’d like the opportunity to review your account details and see if there’s anything we can do to make this right or at least provide more context around the charges. If you're open to it, please reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account information. Published on July 07, 2025
They steal your money and claim to fix it at the end of the month but u never see that credit !
Response: Hi Jerson, Thank you for taking the time to share your feedback. We understand how upsetting it can be when expectations aren’t met, especially when it involves something as important as your account. Your experience matters to us, and we want to make sure you feel heard and supported. We’d like the opportunity to look into what happened and work toward a solution that restores your confidence in our service. Please reach out to our Customer Care team at 1-888-963-9363 with your details so we can assist you directly. Published on June 30, 2025
It’s a rip off for sure. Rates are ridiculously high. If you’re not putting almost $100 everytime they charge you $4.95 which is absolutely insane. People like myself who have made mistakes in the past or just fell on hard times have to use platform like this to get by. They prey on people like us. Save your money and pay the deposit for a real company. If you have children or anything other than yourself, do not use this company.
Response: Hi Ashunti, Thank you for taking the time to share your experience. We hear your concerns about the fees and understand how frustrating it can feel when you're trying to make ends meet and every dollar counts. It’s clear that you’re navigating a tough situation, and we recognize how important it is to feel supported—not taken advantage of. Many of our customers come to us during challenging times, and we strive to offer services that provide flexibility and access when traditional options may not be available. We’d like to better understand your experience and see if there’s anything we can do to help. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 so we can look into your account and explore any available options. Published on June 24, 2025
I wanted to put $20 dollars on account and it took $75 not cool at all
Response: Hi Marlon, Thank you for sharing your experience. I understand you intended to add $20 to your account, and seeing a $75 charge instead was unexpected—that would definitely raise concern. It makes sense to feel frustrated when something doesn’t go as planned, especially when it involves your money. Your feedback is important, and it helps us ensure our process is clear and accurate for everyone. Let’s take a closer look at what happened and get this sorted out. If you haven’t already, please reach out to our support team at 1-888-963-9363 with your transaction details. Published on June 24, 2025
Time to renew and your rates are now RIDICULOUSLY high. 16.8 cents per Kwh. with “gotcha” tiered pricing. Nope , not gonna happen ! I wont even consider you at those rates.
Response: Hi Joseph, Thank you for taking the time to share your feedback. We hear your concerns about the renewal rates and the structure of the tiered pricing. It’s completely understandable to feel frustrated when pricing doesn’t align with your expectations—especially when it impacts your decision to stay with a provider. Your perspective is important, and we appreciate you being direct about what matters most to you. Published on June 23, 2025
Their a rip off I had the apartment wrong They told me they could not do anything . They switched my neighbors light over seeing the name was different and told me I owe oncor and I lost all the money I put on the account and not only that they send me updates on my money being used . Like I’m using the light but they would switch them to the right address . This is crazy
Response: Hi Audrey, Thank you for sharing your experience. We understand how frustrating it must be to feel like your concerns weren’t addressed, especially when it involves something as essential as your electricity service. It sounds like there was a mix-up with the service address and account setup, which understandably caused confusion and concern—especially when updates were being sent that didn’t reflect your actual usage. We hear you, and we want to help make this right. While we’re unable to discuss account-specific details here, our team is committed to resolving issues like this quickly and clearly. If you haven’t already, please reach out to us directly so we can take a closer look at your account and work toward a solution. You can contact us during business hours, or if it’s after hours, you can still reach us through our contact page at https://paylesspower.com/contact-us/, and we’ll follow up as soon as possible. We appreciate your feedback, Audrey. Published on June 20, 2025
It’s crazy how I spend close to 200$s A WEAK!!!!!!!!!!!! I don’t understand how a 2 bedroom apartment with NO KIDS produce so much electricity. On top of that my daughter and I BOTH WORK and go to the gym THEN GO HOME. Watch NO TV. We take a shower stay on our phones for less than an hour. We leave our phones charging all night. The air conditioner is on auto and we don’t even turn on ceiling fans!!!!!!! MIND BLOWEN FOR D A FACT!!!!
Response: Thank you for sharing your feedback. We understand that seeing a spike in usage can be frustrating, especially when it feels unexpected. It makes sense to be concerned when your energy habits haven’t changed much, yet your usage appears to have increased. During periods of extreme heat, like we've been experiencing recently, air conditioning systems often work harder and longer to maintain indoor comfort—even if your thermostat settings stay the same. This naturally leads to higher energy consumption. We recognize how important it is to feel in control of your usage and costs. If you'd like, we can walk you through some tools and tips to monitor your usage more closely, identify patterns, and explore ways to stay efficient even during peak heat. Published on June 16, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We hear your concerns about the cost and understand how frustrating it can feel when charges seem higher than expected. It’s completely valid to feel disappointed when something doesn’t meet your expectations—especially when it impacts your budget. Many customers are surprised by seasonal spikes, and it’s worth noting that extreme weather—especially in Texas—can significantly increase system usage, which in turn affects your bill. We’d love the opportunity to take a closer look at your account and help identify what may have caused the high charges. There might be ways we can optimize your system’s performance or recommend usage tips to help manage costs more effectively moving forward. Published on June 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
