I did not like that it was my account was accumulating so much debt and you guys sent no warning. The website interface is pretty bad, there’s no guidelines on how or when to make an account to keep up to date with your bills
Response: Zuriel, Thank you for commenting. We do apologize for the inconvenient this has caused you. We have looked into it & have a solution as to why this happened. Please contact us at 888-963-9363 so we can independently go over it with you. Published on October 14, 2019
Worse company ever steal and cut your light offwhenyou have a positive balance worse part on a weekend.
Response: David, Thank you for commenting. We do apologize for the inconvenience this has caused you. After reviewing your account the full payment required was not met therefore a re-connection was never generated as a courtesy we forced a re-connection even if the full payment was not met. On weekends or holidays Oncor work the orders in the order they are received and can sometime be longer than general time frame. A supervisor will contact you shortly to explain in detail what occurred on the account. Published on October 07, 2019
Really expensive seems way higher than I had before may have to leave soon
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363. Published on October 03, 2019
Did the new customer move in activation with payless power and they told me 4-6 hours for activation. Here we are almost 8 hours later, no power, 3 kids in the house. Great service for a new customer to deal with right off the bat.
Response: Christy thank you for your feedback, we apologize for the inconvenience. Our general time frame on starting service is 4-6 hours. But after reviewing your account there was a active Switch Hold preventing the order to be completed causing a delay in starting the service. A supervisor will be contacting you shortly to go over your options. Published on September 20, 2019
Good service so far
Response: Thank you for rating Payless Power! Published on September 17, 2019
Payless power sucks im sorry ive been with them for a good min and they are a piece of sh** as soon as i find another company im switching. And uf yall are smart dont pick this company..they really offer no help..
Response: We are terribly sorry you have had a poor experience with our company and want to know more, so that we may improve. A supervisor will be contacting you shortly to go over your account independently. Published on September 17, 2019
This servos is complete and utter . I wouldn’t suggest this to anyone. They’re always late reconnecting. Your balance is not up to date it’s always behind a day or TWO. They’re customer service SUCKS. I hate it. I mean I seriously HATE IT ! My service was disconnected today before the closing of customer service. I paid again before they were closed the promise is to have it reconnected 2 hours or less and here I am with my children still in the dark. I wasted time all day waiting and still no service. I will no longer be paying for these services and everytime I see the company it will get a bad review. Pay LESS my ass this is the highest I’ve ever paid per kwh. You guys suck and I hate you all !
Response: Desiaray, We apologize for the inconvenience this has caused you and your family. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you shortly to discuss your concerns. Published on September 10, 2019
Good service so far
Response: Thank you Jesse for your feedback it's greatly appreciated! Published on August 30, 2019
I Don’t like it
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on August 30, 2019
I’m still waiting on the company to reimburse me the 9 days I was over charged.
Response: Amanda, Thank you for commenting. If you could please contact us at 888-963-9363 so we may cover this with you independently. Published on August 19, 2019