If I could give a no star rating I would, I was never told about it being a prepaid electric company, if I was I would have never switched over, I am looking to stay with my company and get my deposit back
Response: We are so thankful for your review and bringing this problem to our attention. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction. Published on July 31, 2020
Y’all are outrageous with y’all rates will never get payless power ever again
Response: We apologize for the experience. We will be more than happy to independently go over your billing to confirm it with you. Published on July 27, 2020
I wouldn’t give this piece of shit thieving idiots ur money this company steals money from ur account and lies about their deferred payment plan.Thid is the biggest reason not to use this company,one of their representatives told me personally that they WONT ABIDE BY GOVERNOR ABBOTS MANDATE ABOUT NOT TURNING OFF UR POWER.SHE SAID THEY WERE ABOVE THE MANDATE AND THRY COULD DO WHATEVER THEY WANTED TO DO. THID ID THE “WORST” POWER COMPANY IN TEXAS.THEY SHOULD BE SHUT DOWN AND ALL THEIR EMPLOYEES SHOULD B FIRED AND NOT OFFERED UNEMPLOYMENT CAUSE THEY R ALL TRASH
Response: Thank you for commenting, We apologize for the experience. We did a courtesy of suspending disconnections for 2 weeks to allow customer time to enroll in the Electricity relief program. We have been sending daily texts to inform customer of this program and how to enroll https://paylesspower.com/covid-19-response/. Please contact us for more information at 888-963-9363. Published on July 22, 2020
My daily charge is every day higher , I started off paying 2.00 per day , now I am being charged a 10 .00 daily fee
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on July 20, 2020
I wish i could give 0 stars . The worst company i have EVERY delt with. You get charged when youre not even using the electric. Like come on robbery and they’re so nonchalant about the issues. Im currently looking for another company and ill be sure to let others know about the robbery and how not to use this company. Its ridiculous!!!!
Response: Thank you for sharing your impressions . It appears that there is some confusion regarding the way the plan works. That’s not a good thing so allow us to explain. Under our plans the customer pays a daily fee that includes up to 17 KWH of electricity. If you exceed the 17 KWH included in the daily fee then our low KWH rate kicks in. Although we bill daily our average pricing is based on usage accrued over a month. Because of this ,our billing system will automatically perform a billing reconciliation at the end of the month in case you paid extra on some days but didn’t use at least 510 KWH during a 30 day billing cycle. If an account is disconnected for a full day the daily fee is also not charged at all. If you have very, very, low usage the plan may not be the best fit for you but if you are a below average user, average user or higher user the plan will work well. In fact with our plan the more power you use the more saving you experience. Please call us at 888 963 9363 and we’ll be happy to have a supervisor discuss this with you in detail. Published on July 17, 2020
Hi I appreciate the prepaid service
Response: Hi, We appreciate having you as new customer. Thank you for the feedback! Published on July 13, 2020
IF I COULD GIVE THEM ZERO I WOULD I HAD TO PAY A NEW ACTIVATION FEE BECAUSE MY APARTMENT GAVE ME THE WRONG APARTMENT SO 75 both times they STILL HAVENT REFUND MY MONEY. THE LADY I JUST SPOKEN WITH HAD AN ATTITUDE & JUST HUNG UP IN MY FACE BEFORE I COULD SAY ANYTHING ELSE! AFFORDABLE BUT BAD VERY BAD CUSTOMER SERVICES
Response: We apologize for the experience.Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on July 13, 2020
Una de las compañías más caras una exageración lo que cobran no se la recomiendo a nadie
Response: Gracias por comentar Nos disculpamos por la experiencia. Published on June 30, 2020
Yall suck honestly it is way to expensive and you scam people out of there money
Response: Crystal thank you for commenting. We do apologize for the experience. We will be more than happy to independently go over your bill & confirm your charges. Please contact us at 888-963-9363. Published on June 30, 2020
You all charge to much with no compassion for what’s going on people are not working and you’ll shut people’s electric off
Response: Mr. White. Thank you for reaching out. Covid-19 has caused a widespread impact on both the health and livelihoods of some of our customers. To address this and provide relief to those affected we have partnered with the Public Utilities Commission to provide the Covid-19 Electricity Relief Program to our customers affected by the pandemic. A supervisor is contacting you with more details. Published on June 15, 2020