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Mon - Sat: 9:00am - 5:00pm
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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Wish the rates were cheaper,
Response: Good Afternoon Lucy, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We also just launched autopay discount with this, if you signup for auto pay you could receive a $0.33 daily credit. Published on June 28, 2018
Needed to change start date. But would not let me.
Response: Thank you Luis for the feedback we greatly appreciate it. After reviewing your account looks like it's schedule to start on 7/4/18 we still have time to update start date. Looks like a NON Account holder called in to attempt to change it therefore we weren't able to change it because an ACCOUNT HOLDER can only call in to make changes on the account. A supervisor will be contacting you shortly to go over your options. Published on June 28, 2018
Easy but gets really expensive
Response: Heather,Thank you for the feedback. During summertime months there will be an increase in usage the weather being a main factor to it. Payless Power does offer ways on receiving a discount off your usage. Please reach out to our customer care dept. at 888-963-9363 to discuss these options with you & also to provide energy saving tips! Published on June 28, 2018
The first few months I had never issues with service. Now it’s really expensive like a price increase. I called the service center because my in matter of the 3 days my usage amount tripled ( I’m never home for the price to increase). I went home to find my service disconnected. Anthony (a cs) and Ida (Supervisor) are very problematic in their tones. Ida would not let me speak with anyone else. She was confrontational in her tone and unprofessional. I wish I never chose this company. There are better options with better customer service.
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on June 28, 2018
I called to set up new service. I had to pay 75.00 and my account so good to go. I had to call back because the apartment people gave me the wrong apartment number. Payless Power said I had to pay another 75.00 for the new apartment. I asked what about the 75.00 that I had already paid for the other apartment. They said they didn’t know but they think it will go toward my new account or refund it back. It is a month later and I still do not have my 75.00 credit on my account or gotten a refund. I called customer service and they said they would send my message to operations and they would call me when they got a response and that was 3 days ago. Can someone please give me my money back.!!????>>
Response: Cherrie, Thank you for the feedback. We do apologize you're experiencing this inconvenience we are currently working on your account to get this issue straighten out. A Supervisor will be contacting you shortly to discuss your account & more information. Published on June 28, 2018
Love the easy payment online
Response: Thank you so much!...We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have you as our customer. Published on June 27, 2018
The daily emails help me stay aware of my kw usage and it’s super easy to make payments to my account. Enrolled in AutoPay for the discount and to take any worry about forgetting out of the equation. So far, so good!!
Response: Thank you so much for your review! We are glad you are a satisfied customer and happy we can provide you with the best tools to keep up with your account, we appreciate having you with Payless Power Thank you for being a loyal customer! Published on June 27, 2018
Great service low rates
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
Easy payments and low cost.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
Great services easy and conveient
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
