Love this company saving so much money!!!
Response: Susan - we love having you as our customer! Thank you so much for the opportunity!
I love how easy it was to get my power turned on
Response: Thank you, Chelsea! We are glad that our simple step by step enrollment process worked for you. We are really grateful for your business!
Service has been pretty decent. Would love more help sometimes. Life is a struggle. Thank you Payless Power. You’ve been great. Would and have recommended your company to many people. Thanks again.
Response: Thank you, Vicky! Times are indeed tough and we are happy to help by allowing customer like you to avoid costly deposits and big surprises with a light bill that arrives at the end of the month. Thank you for your continued business!
I was a good saving money every month but o surprise only 3 months I paying cheap my electricity now I’m paying a lot and I don’t think is fair because I always have more the minimum balance and my consum is the same so please be careful when u enroll in this company
Response: Ivan - thank you for taking the time to share your opinions. We are regretful that you feel you are being billed unfairly. While you usage habits may not have changed, almost every Texas resident has experienced increased usage this summer because of the heat. It has been the hottest summer in Texas since 2013. Please call Customer Care at 888-963-9363 and we can review your usage and charges.
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I know.
Thanks,
Happy Customer
Response: Julia - thank you so much for giving us chance originally and then sticking with us after you moved! There are great and exciting changes on the way that will make the service even better!
I love this company, because it’s an easy and convenient way to save on your electricity, without the monthly bills, and you always stay on top of how much you use.. I feel like I’m a walking commercial for them. I gave so many people this Web site because of the savings and convenience they in returned thanked me, for giving them a great way to save on there electric bill
Response: Taikicia - thank you so much for your kind words and thoughtful response. We are honored that you have entrusted us by recommending your family and friends!
I have been with payless power for a couple of years now and I’ve absolutely love the service and the price…after trying several electric companies, I have found Payless to be the cheapest
Response: Thank you Cheryl! We are thrilled that you a benefiting from the service as intended!
It’s nice to be able to get quickly, but the charges seem very random, commonly get charged more when we’ve had the lights off
Response: Louis - thank you for sharing your thoughts. Please call us at 888-963-9363 and we can instruct on how to audit your usage and billing using www.smartmetertexas.com. This is a free website operated by the State that will allow you to pinpoint what is consuming power in your home.
You can save the smart response that you are going to write back I see right through it…. You are a rip off company sad you getting over on families who need a service as what you claim to provide once they get in y’all rob them blind save the response I don’t care about we sorry you had a problem with your service and you believe you been billed incorrect if you call we will be happy to discuss your bill. Last but not least it’s hot this summer so you will be using a lot more then usual sad case
Response: Hello - the truth is that your meter reads do not change regardless of which provider you have. In your area, Oncor owns the meter and performs the daily meter reads. Oncor will also perform the meter reads with your new provider. You do have a way to check your usage and compare it against what your electric company says you are using. You can even review it in increments as small as 15 minutes. This will allow you to pinpoint what causes higher usage in the summer or winter. Visit www.smartmetertexas.com for more details. This is a free website operated by the State and is not affiliated with Oncor, Payless Power or any other electric provider. If you actually wish to figure out what is causing fluctuations in your usage this is the best way to do it.
i wouldn’t change energy provider best customer service
Response: Veronica - thank you so much for the kind words. They mean a lot to all Payless Power employees. Thank you so much for your business!
