New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Love these people and how easy it is to work with them. I would never do anything different if it was up to me. Additionally, it’s clear to see how much we are being ripped off by other electric companies and smart meters.
Response: Thank you Kati for the 5 star review! You can always verify these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on December 20, 2018
Quick, easy, payment process.
Response: Happy you find our new online portal easy & convenient to use! Published on December 20, 2018
Information in the notes could be better
Response: Thank you for providing your feedback it's greatly appreciated. Published on December 20, 2018
Awesome! Very easy
Response: Thank you for being an awesome customer! Published on December 20, 2018
They have been great and I dealt with two electric companies before them who couldn’t help me in any reasonable amount of time! And had horrible customer service and each representative told me something totally different! I’m so glad I went with Payless power !!
Response: Ashley, thank you for providing your feedback it's greatly appreciated. We're happy to provide you service.(: Published on December 20, 2018
Easy to use, affordable and flexible
Response: Thank you Aaron for the 5 star review! Published on December 20, 2018
I Honestly couldnt believe how much time and money i saved going with Payless Energy! The online process was a breeze. Thanks
Response: Thank you Terry glad you find our service convenient & easy to use! Thanks for the 5 star review. Published on December 20, 2018
Great pre great customer service willing to help you with any way they can love being with this company haven’t had any issues since day one
Response: Thank you Joe for the awesome review! Thank you for being a great loyal customer!(: Published on December 20, 2018
Payless power is very convenient and easy to use
Response: Thank you Shawanda for the great review. Published on December 20, 2018
Extremely rude sales department. I was transferred to 4 representatives and lastly on hold for 10 minutes. I decided to write a complaint. I have been with the company for several years. The service has definitely decreased in customer service area.
Response: Thank you Cindy for your feedback. We do apologize for your unsatisfactory experience & we appreciate your loyalty. A supervisor will be contacting you shortly to make things right with you. Published on December 20, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
