Payless Power Reviews
Read reviews from Payless Power customers
I really enjoy the convenience of know how much energy I’m using and easy pay option.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on July 01, 2018
First apartment, best service to use!
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on July 01, 2018
Easy set up decent price to start
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on July 01, 2018
Fast & easy! Enjoy using the service!
Response: Thank you for the review, Glad to know you are pleased with our new online portal. Published on June 29, 2018
Just set up acct and it was pretty simple. We will see how it goes!!
Response: Welcome to Payless Power Katrina, Happy to serve your household. (: Published on June 29, 2018
I pay like $15 a day in the summer… thats 450 a month. How absolutely ridiculous! Had payments reversed from months ago by a scorned ex roommate and their payment plan was 75 on monday, Wednesday, friday and thr following monday plus the amount i owed for that week of usage… i dont know anyone who gets paid every other day, thankfully i was able to pay mine upfront in full and it was a lower amount but could you imagine had it been something higher that I could not afford? On top of that I wasn’t able to pay with a card at all, even in store! All i had was a credit card, it was such a hassle and they would not work with me at all. I cannot wait to leave this service this weekend.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 28, 2018
Wish the rates were cheaper,
Response: Good Afternoon Lucy, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We also just launched autopay discount with this, if you signup for auto pay you could receive a $0.33 daily credit. Published on June 28, 2018
Needed to change start date. But would not let me.
Response: Thank you Luis for the feedback we greatly appreciate it. After reviewing your account looks like it's schedule to start on 7/4/18 we still have time to update start date. Looks like a NON Account holder called in to attempt to change it therefore we weren't able to change it because an ACCOUNT HOLDER can only call in to make changes on the account. A supervisor will be contacting you shortly to go over your options. Published on June 28, 2018
Easy but gets really expensive
Response: Heather,Thank you for the feedback. During summertime months there will be an increase in usage the weather being a main factor to it. Payless Power does offer ways on receiving a discount off your usage. Please reach out to our customer care dept. at 888-963-9363 to discuss these options with you & also to provide energy saving tips! Published on June 28, 2018
The first few months I had never issues with service. Now it’s really expensive like a price increase. I called the service center because my in matter of the 3 days my usage amount tripled ( I’m never home for the price to increase). I went home to find my service disconnected. Anthony (a cs) and Ida (Supervisor) are very problematic in their tones. Ida would not let me speak with anyone else. She was confrontational in her tone and unprofessional. I wish I never chose this company. There are better options with better customer service.
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on June 28, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
