Really upset with payless power!! Don’t recommend at all!!! BAD SERVICE
Response: Mr Solis- Your comments state that you are very upset with Payless Power because of bad service. We have reviewed your account but don’t have a record of any recent issues from you . A supervisor will reach out to learn more about your issue. You can always call us at 888 963 9363 for assistance. Published on September 01, 2022
Great and easy would recommend to anyone that ones to keep up with bills
Response: Thank you so much for being a great customer! Published on August 31, 2022
Easy enrollment
Response: Glad we can make your service experience easy as possible! Published on August 31, 2022
I was satisfied with all of the areas that they cleared with me so I can make a payment.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 31, 2022
Thank you easy process to do
Response: Thank you for sharing your service experience! Published on August 30, 2022
very easy payment portal.
Response: Glad we can make your service experience easy as possible! Published on August 30, 2022
Easy to pay. Thank you.
Response: Thank you for the feedback it's greatly appreciated! Published on August 30, 2022
Went to try to switch light companies today and they say its a switch hold but how when ive paid off the payment plan like its crazy
Response: Ms Daniels- Switch-hold removal can be one of the most frustrating processes when it comes to electricity. In your case I records show that the hold was moved early last week. A supervisor will reach out to you to discuss. 888 963 9363 Published on August 29, 2022
People shouldn’t be charged if they can’t pay a minimum of $150.00. That’s just ridiculous for a person who don’t have that kinda money.
Response: Ms Primus- Your comments state that that people should not be charged for not being able to pay $150. That is understandable and that’s whey we have multiple plans that approach they minimum payment fee differently. You can also avoid the fee and make payments as small as $40 by enrolling in autopay . Call us at 888 963 9363 for more information or sign up for and manage autopay on your My Account portal. Published on August 29, 2022
Worse customer service!!! Even if you never asked for extensions, you get treated as bad customer!!!
Response: Mr Hernandez- Your review states that you feel like you get treated like a bad customer for asking for an account protection even though you never do so. I know it can be very upsetting when you request an option and it is not available to you. Please note that our automated systems can offer same day extensions until 8:00 PM for qualified accounts. The live staff has to follow these same parameters. The primary rules for an extension are 1.) a negative account balance 2.) the customer can only get one extension while the account is negative . As a pre-paid company we cannot offer customers extended period of protection . We can offer payment arrangements called deferred payment plans. Under this DPP we can advance a credit to you covering your negative balance +$20 for your future usage. This is available to you as long as your balance is $0.00 or less and you do not already have a DPP in place. Bothe the account protection and DPP are available through the automated phone system and your My Account Customer Portal. Call us at 888 963 9363 for more information. Published on August 29, 2022
