Very happy with the service been coustomers for 3 years.
Response: Thank you so much for your positive review and for keep supporting us for all these years!! We are so happy that you still with us!! Everyday we are improving our services that will benefit all our customers! We hope that you will continue your journey with Payless Power for more years! Thank you for supporting us and for choosing Payless Power!! Published on April 03, 2018
I don’t understand how my rates can go up n down from $4.00 a day to $12.00 a day when nothing changes
Response: Hello- Please call us at 888 963 9363 and we can discuss your charges. Published on April 03, 2018
Great
Response: Thank you for taking the time for the positive feedback! Thanks for being a great customer(: Published on April 03, 2018
I like how easy this is. And I’ve had yall for 5 years. It wasn’t always this easy!! I’ve had very VERY few problems and the ones I had effected more than me.
Response: We're sorry to hear that we work constantly to fix any issues that you might come across but we're glad to know your still a customer and we look forward to having you for many years to come! :) Published on April 03, 2018
Very understanding and quick service, friendly policy.
Response: Thank you so much for the great review!! We here at Payless Power, pride ourselves in our wonderful customer service, and the level of ease at which our product is used. We provide our customers with tons of tools, in the portal and with live representatives, to control usage to better match their budget and make it easier to make payments, and request assistance. We are so lucky to have customers as great as you Isaiah, and thank you for choosing Payless Power!! Published on April 03, 2018
A more affordable way to pay for electricity.
Response: Thanks for the awesome review, Aimee! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Published on April 03, 2018
I have had a huge problem contacting customer service in the past. It seems a phone number for them appears to be difficult to find if one needs immediate service. I miss the daily amount of money used on top of the kiliwattage used. Made tracking how much I’m using easier. Because one doesn’t reference the amount their using by kilowatt because it doesn’t immediately translate to money immediately for the average person. I used to know right away how many days I had left by the amount of money i had been using daily and my balance. This way I could plan accordingly.
Response: Hi Dennis- Thank you so much for your business and for sharing your experiences in such detail. Please note that our main phone # is 888 963 9363 however we have an alternate # on the top of our website home page as well. Also, make sure that you check out the new features in our customer portal. These enhancements now provide detailed daily usage and billing information with a single click on your smartphone or mobile internet device. :) Published on April 03, 2018
Super easy and convenient and like getting my usage every day so I can better manage my account
Response: We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have such great customers like you Candace! Published on April 03, 2018
Fast and easy
Response: We are so glad that you find our services easy and fast! Providing you with the tools to keep you update and manage your account is one of our objectives! Thank you for your awesome review Moisecito!! Published on April 03, 2018
Payless Power was a lifesaver. I love how with the payment in advance I can’t accidentally go into debt.
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
