Worst service ever bill paid lights still off
Response: Jessica- You’re stating that you paid your bill and your service had yet to be reconnected when you wrote your review. Delays in having service connected or reconnected is about the most frustrating thing a customer can experience . We do show that you called for a payment arrangement which resulted in a reconnection order being sent to your Transmission and Distribution Utility (TDU). Our records show that it took about 2.5 hours to complete with is about 30 minutes longer than the normal timeframe. Please note that on days following long holiday weekends, there are major increases in the number of disconnections and reconnections that the TDUs are asked to complete. The large increase in volume of these requests can result in occasional short delays . Please note that that the timeframe to restore your service that day would not have changed despite having another provider because all providers send their orders to the same TDUs who work them in the order they were received. Please call us at 888 963 9363 for more information. Published on September 07, 2022
Making payments are super easy!
Response: Thank you Lynda for sharing your service experience! Published on September 03, 2022
Great company 8 out of 10
Response: Thank you so much for being a great customer! Published on September 03, 2022
lower rate to get 5 stars
Response: Thank you William for the feedback it's greatly appreciated! Published on September 03, 2022
Good easy payment method
Response: Glad we can make your payment method easy as possible! Published on September 03, 2022
Awesome service
Response: Thank you for being an awesome customer! Published on September 03, 2022
Fair prices and easy payment options
Response: Thank you for the feedback it's greatly appreciated! Published on September 01, 2022
Best service ever
Response: Thank you Johnnie for the 5 star review! Published on September 01, 2022
Easy and fast and always able to pay in less then 5 min
Response: Glad we can make your payment method easy ass possible! Published on September 01, 2022
Easy to pay. Thank you.
Response: Thank you Ashely for the 5 star review! Published on September 01, 2022
