Process was fairly simple and easy.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on September 17, 2022
Very easy process. I love receiving text messages daily about my usage. It’s very useful!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 17, 2022
great process easy website
Response: Thank you so much for being a great customer! Published on September 17, 2022
Fast , Easy and very convenient, and there customer service department is very courteous and helpful
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 17, 2022
Bad customer service no help at all this company is too expensive even if you put more than required minimum and there website they mentioned no hidden fees I consider the 4.95 a hidden fee just cause you don’t do 75.00 or another hidden fee is the recurring payment fee of 3.80 they charge you a day plus the taxes just look at ya statement and it we be there my experience with them is bad I sometimes can’t pay due to work they still disconnect the power and the hassle I have to deal when I get out they don’t care about you all they want is money their excuse is the high cost of living like they don’t make enough with all them fees they charge we be changing providers once I find one Trash company and customer support and their management is trash
Response: Mr Montemayor- You have been with Payless Power for a long time and we have provided much assistance including all forms of payment arrangements to assist you. We also reached out to you this week to work with so you could avoid disconnection while you gather funds to pay off your payment plan so you could switch. You told the supervisor you had no plans on leaving. We are happy to serve you and continue to offer you the standard assistance options that we offer to all customers . Call us at 888 963 9363 if you wish to request assistance or cancel your service. Published on September 15, 2022
I am being charged almost 13$ a day one day we had a black out and I was still charged as soon as I pay this little $20 they let me use I’m switching this is extremely to expensive 21cent a kw nope that’s for the birds
Response: Ms Garcia- Your comments state that you feel are being charged too much and will be switching as soon as you can pay off your deferred payment plan. It’s understandable to hear why you feel this way. Wholesale energy prices have been up across the board which is affecting all electric providers and any customer looking to start service with a new provider . If a customer is under a contract it may make sense to take advantage of the locked in rate as electricity prices having been increasing steadily . Call us at 888 963 9363 for information on how to save money by reducing your power consumption. Published on September 15, 2022
On August 11, I was charged $14 for 132 kwh. On August 19, I was charged $31 for 134 kwh. Everyday since August 19, , Ive been charged more than double for the same amount of KWH, used any day before Aug 19. I would really like someone with Payless Power to respond to my emails, and fix this. Yesterday $40 Auto pay was pulled. Today, I get a notification that my balance is $13. $27 for electricity for 1 day. Tomarrow, our credits are depleted, and we will be without electricity, because I have gone broke because of all the insane charges, and no one will respond!
Response: Ms Pancake- We have been attempting to reach you. Your contract expired last month and you have been on a variable price product. We have much less expensive offers available if you renew your contract. A supervisor will try to reach you again today. You can also reach us via email through your customer portal or by phone during business hours at 888 9693 9363. Published on September 15, 2022
Worst customer service no help at all I ask for extension I be able to make a payment in the afternoon due to work I can’t leave during lunch they said no denied these people don’t care about their customer disconnect power on a hot day with kids at home ridiculous not only that all the fees that you have to pay if you don’t pay the 75 I’m be glad once I switch provider once they remove my switch hold ya should changes ya name instead of payless power Paymore Power
Response: Mr Montemayor - Prepaid service can be challenging when you are struggling to keep up with your charges and its very easy to think that “this company never helps me” when in fact we help frequently… including just yesterday. I will have a supervisor call you to discuss your options. Published on September 13, 2022
Nothing at this time
Response: Thank you for rating Payless Power. Published on September 13, 2022
Yall Customer service really sucks an so does yall service I’m looking for a new provider as I write this now
Response: Mr. Grady- Your comments state that you are unhappy with the service and are looking for another provider. I was able to pull up you account and see that you called in on Saturday because you had made a cash payment that was below the minimum to trigger a reconnection of your service. Please note that a disconnection order had been sent an hour prior to the point your payment had posted and to trigger a reconnection you must get your balance to at least $20.00 positive. These requests are all handled automatically so if the reconnection threshold is not met then the system does not generate the order. I do see that when you made the additional payment the following morning, the reconnection order was generated and your service restored in less than 1 hour. Published on September 12, 2022
