It was easy to fill out and understand . Some of the forms some places have are to hard and only ask for $40 down that is really good. Keep the light on in Texas
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on September 27, 2022
Excellent service
Response: Thank you for the 5 star review! Published on September 27, 2022
Muy buen servicio
Response: Muchas Gracias por su comentario! Published on September 27, 2022
Great processes for electric and making payments
Response: Thank you so much for being a great customer! Published on September 27, 2022
Convenience and fast
Response: Thank you so much for the feedback it's greatly appreciated! Published on September 27, 2022
if i could give 0 stars i would this is the worse company i have delt with for peroaid lights literally rates are constantly going up and they have all these fees if you dont pay over 75$ at a time you get a convenient fee like what is that… it is stupid you would think they make enough money with high energy rates but no they had to go and add a convenient fee to it….
Response: Courtney- Your comments state that you are unsatisfied with your rates because they are constantly going up and there is $4.95 minimum payment fee when you don’t pay at least $75 at a time.. Its not a good situation when a customer feels like they are not getting the value they signed up for . To assist, we have reviewed your account. First, rest assured that your rate has not increased since you signed up with Payless Power. You have a fixed rate. The summer resulted in record setting heat which impacted everyone’s charges but thankfully the weather is just starting to cool down which should bring some relief. You also can avoid the minimum usage fee and make smaller payments by enrolling in autopay which is a free option. You can do this via your MyAccount Portal or with a live representative,. Call us at 888 963 9363 for more details. Published on September 27, 2022
This company will drain your money do not use them this is my last week. Y’all deserve no stars
Response: Ms Williams- You review shows that you fee l that you are being charges unfairly. A review of your account shows that you are on a variable price plan that makes you vulnerable to rate increases. The good news is that we do have more affordable alternatives available for you. A supervisor will call you today to discuss your options. Published on September 26, 2022
This is the worst prepaid company they will rob u blind
Response: Ms Darby- You comments show that you are unhappy with your costs . It is definitely easy to see why you feel this way. Prices have been at an all time high this year throughout the electricity industry. Every Texan is being affected, not just Payless Power customers . In fact we are one of the better values available. Still the prices all Texas residents are seeing have been challenging budgets. This is due to the whole process of natural gas which has been at its highest level since 2008. Please rest assured that Payless Power is trying everything possible to make sure our rates are among the lowest in the industry.Call us at 888 963 9363 for more information. Published on September 26, 2022
Why do I have to pay $4.95 just to add money under $75? That’s crazy. I don’t use $75 a week it’s like your forcing me to add more money for no reason. This should be fixed. If it was fixed I would recommend this service to everyone. But if this continues this service is a rip off don’t use it. Beware to this sceem.
Response: Ms. Cardenas- Yor review states that you do not agree with he $4.95 minimum payment fee. You fee that it is a rip off and it forces you to add extra money for no reason. You would refer friends and family to Payless Power if it were not for this fee. Thank you for your feedback. It’s important to hear what customers think so we can factor this into our decision making process in the future. The most important thing to realize is that you do not have to pay $75 or more to avoid the fee. You can also make payments as small as $40 with no fee if you enroll in our autopay feature. This will also eliminate any potential for disconnections as it will ensure there are always funds on your account . Also keep in mind that requiring a $75 payment to avoid the fee does not mean that you have to pay more for your electricity… it actually allows you to make fewer payments or to “pay less”. This allows us to manage our rates and try to keep them lower by reducing costs for credit card processing etc. Trying to keep rates lower has not been easy this year due to record prices for the natural gas that is used to run the power plants. Adding a fee that customers can avoid is a better option than raising costs for every customer. We also have seen over the years that customers who make larger payments , fewer times each month are generally more satisfied with the service because it’s a more stress free experience. Call us at 888 963 9363 for more information. Published on September 26, 2022
Good customer service
Response: Thank you Ava for the feedback it's greatly appreciated! Published on September 26, 2022
