Thank you for being a good straight forward company. I was new to Dallas and this was ONE less problem that I had. Keep up the good work!
Response: Alexis - thank you for giving us the opportunity to serve you!
Great services never had one problem! 🙂
Response: Thank you for your business Sarah!
Not very pleased!
Response: Joel - we are regretful to hear this feedback. If you would like to contact us at 888-963-9363 we will be happy to discuss your issues.
I have been with Payless Power for 2 years now and have been so grateful for their services. They have been very helpful when times got tough for my family. They truly do try to work with you and help when times are tough. Customer service agents are very nice, even compassionate to you and your needs. I have tried other pre paid electricity companies in the past and as you can see I am not with them anymore. Thank you Payless for all you have done.
Response: Stephanie - thank you for the kind words. I'm glad we can help.
I never thought electricity could be so easy! I’ve always used the big companies like Gexa, Direct Energy and TXU because I thought that was the best thing to do until I gave Payless Power a chance. The cost is SO MUCH lower! I try to pay attention to keep my balance above $35 to get the extra discount and I love the text updates to keep track of my usage. My bill was half of what it was last year with another company. I’ve told everyone I know about y’all!
Response: Melanie - thank you so much for the wonderful compliments and for spreading the word. The FlexPay discount is one of the very easiest ways to save :)
Signed up because needed quick electricity . found Payless power website read reviews of course but it was the night before the move in date and still had no electricity set up. So I read on reviews was a bit skeptical but honestly . the next morning I got a text message saying service was active I was super surprised it was that fast. For as much as we use electricity consumption our price is very good I love the text messages letting me know about my account. We are very pleased. A little upset that I was never informed on the 70 or 75 deposit and you actually get 100$ in electricity . help me out on this please other that . I love Payless power.!!!!!
Response: Nellie - thank you for the kind remarks. Just to clarify, we don't require a deposit from customers but since our service is pre-paid you do have to put a payment of at least $40 to start your service. We do not hold that money as a deposit though. It is available for your immediate use.
Are Saturdays free?
Response: Hello - we currently do not offer free weekends. This is something that some companies advertise but in reality they charge a higher rate on week days to make up for their revenue loss on the weekends. Our billing is very straightforward. We provide a good rate 7 days per week and if you can manage to keep a balance of $25 or more we will discount that rate by 3.5 cents. It's that simple!
Can I get my last month statement via email please
Response: Hello - a summary of usage and payments has been sent to your email address.
I honestly love the low amount I pay especially when I hear my co-workers talking about outrages payments on their electric bills. It works for me to have pre-pay since I am working on my credit and at times won’t have the total amount due if I had to pay a monthly bill. With this I look and pay as little as possible to get me to the next pay check or more when I am able to. Thank you!!
Response: Claribel. Thank you for the kind words. We are happy to help.