New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great lights and great service
Response: Thank you SaeDreion for being a great customer! Published on November 20, 2019
Thank you for the simple payment process.
Response: We're glad you enjoy using the new and improved online portal! Thank you for sharing your feedback. Published on November 20, 2019
Easy way to pay
Response: We're glad you enjoy the online portal only takes 30 seconds to process a payment! Published on November 20, 2019
very fast aervice
Response: Thank you for the 5 star review! Published on November 20, 2019
Very easy and convenient. Love it
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 20, 2019
I love how convenient it is to pay my bill. The text msgs everyday are also extremely helpful.
Response: Thank you Emily for sharing your feedback glad we can make your service experience easy and convenient as possible! Published on November 20, 2019
I’ve used this company for years, and have been very pleased until recently. I was overcharged twice last week, and after reading the reviews, the same thing happened to several customers on those same days, so something is not right. I checked the smart meter website and confirmed my usage was much lower than I was charged for (charged for 104, only used 35). I did send an email regarding this, and if it’s resolved, I will be happy to update my review and provide 5 stars!
Response: Hello- Thank you for reaching out. We apologize for the confusion. The reason for the discrepancy that you see revolves around true-ups ( billing reconciliations) in the Centerpoint area. A delay in receiving the Daily Centerpoint meter reads resulted in daily reconciliations over a span of serval days. This would not be reflected in your Smart meter Texas data however we can cover this with you. A supervisor replied to you with detailed information but we will also attempt to call you to answer any questions you may have. Thanks for being a great Payless Power Customer. Published on November 19, 2019
Y’all make me panic. I have only a refrigerator and on cold evenings a small space heater in a small mobile home. I’m on a fixed budget. I don’t understand how I go through $5 a day? I’m hardly home. Yet it seems you’re company has it’s straws in my account constantly sucking energy and money from me. I haven’t had an account for a month and I spent MORE than a regular company. Get real.
Response: Mr Sanchez- We apologize for the situation and any stress it may have caused. Last weeks record low temperatures have affected most customers throughout Texas. A supervisor is reaching out to you in an effort to explain your billing. Published on November 19, 2019
Like yes the on line
Response: Thank you for the 5 star review! Published on November 18, 2019
Great and easy to manage your electric bill.. Very happy with the entire process
Response: Thank you so much for the awesome feedback Staci! Glad we could provide you the tools needed to help manage and understand the service. Published on November 18, 2019
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
