It’s ok and easy to go to and get your services turned on quickly. It is however expensive!! Like I’m have to make frequent payment less than a week of lucky a week. Kind of hard for me because I get paid every 2 weeks. We try really hard to minimize our electricity at our house. To wear we don’t even have the ac/heater on because it’s too expensive. But other than that I alive the constant communication. They send me text messages telling me where I’m at everyday so I like that.
Response: Ms Flores- Thank you for your feedback . Our records do show in the last 30 days that you’ve made 3 large payments to avoid the minimum payment fee. That’s the best way to go as it reduces the amount of times you need to post funds and save’s $4.95 per payment which can add up. Published on December 12, 2022
Awesome company great service
Response: Thank you for being a great customer! Published on December 12, 2022
Very easy only 2 clicks and it’s done!!!
Response: Thank you Carlos for sharing it's greatly appreciated. Published on December 08, 2022
So far so good wish had free nights or free weekends.
Response: Thank you so much for the feedback it's greatly appreciated! Published on December 08, 2022
Great service! I would definitely recommend this service to family and friends. Thanks
Response: Thank you so much for being a great customer! Published on December 08, 2022
Very easy to use and no haste
Response: Glad we can make your experience easy as possible! Published on December 08, 2022
Easy access and fast services I’m very satisfied. Great customer service and willing to help in anyway. Thank you.
Response: Thank you so much for the great feedback it's greatly appreciated! Published on December 08, 2022
That’s great and easy service
Response: Thank you for being a great customer! Published on December 08, 2022
Love how easy it is !!
Response: Glad we can make your experience easy as possible! Published on December 08, 2022
Way too expensive. My friend has an apartment and is home way more than me using electricity and pays less than HALF of what I am paying monthly. It’s ridiculous. My sisters 3 bedroom 2000sq ft house pays about the same as me for a 2bedroom 700sq ft APARTMENT. That’s insane. Don’t do it. Can’t wait to be out of this contract!
Response: Ms. Lorince- Your comments state that your friend and sister pay less at their homes even though one is home more and the other has a much larger residence. This can be extremely concerning to any customer and is understandable. Please keep in mind that there are many environmental factors that can result in a difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. You may also audit your usage by registering free of charge at www.smartmetertexas.com. You may do this through your MyAccount Portal . Payless Power is in alignment with its KWH rates with all major competitors . Wholesale prices have been at record rates through the year and specifically over the summer. This means that you should see some price relief upon your contract renewal. Published on December 01, 2022
