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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Payless power is allowing customers to pay with stolen credit cards on their account and have no consequences about it it is happened to me five times over $100 customer service says there’s nothing they could do sales department says there’s nothing they can do they don’t have a fraud department they don’t have supervisors on the floor this company is bullshit
Response: Ms Dobbs- To our understanding , a supervisor was able to speak with you on 4/2/20 at approximately 3:45 PM CST. At that time, he explained to you steps you can initiate with your bank that will result in the refund of your funds. We have also taken steps to ensure that your card will no longer be used while you are awaiting your bank to cancel your card. If this has not addressed your issue we would be happy to speak to you further. You may contact us directly at 888 963 9363. Published on April 03, 2020
I keep getting charged on my credit card for $20 every time I put money on my card and this is an unauthorized payment I don’t know anybody with the service and when I called the number to pay less power the guy yelled at me and told me that there’s nothing he can do because he’s in sales with starting a new service he recommended I call back tomorrow during business hours I pleaded to him to just help me tell me something about the company or anything I said I don’t know how to get this to stop charging my account because it’s Fraud and I want to file A report he said to call the police but when I called the police they said I have to call the merchant to cancel the payments which I’m trying to do he continued to yell at me to say there’s only three people on the floor and then I would need to call back tomorrow I asked to speak to a supervisor and he said he was the supervisor which I find it hard to believe I asked him to stop talking to me like I was an idiot and he chuckled and just told me to call back tomorrow during business hours of customer serviceI don’t have this company but I sure don’t want to if they’re going to let unauthorized payment slide and not help me at all
Response: We apologize for the experience. We would advise that you report the charges to your bank or card company immediately. Please contact us, for anymore questions or concerns at 888-963-9363 our customer service hours are Mon-Fri 8am-6pm Saturdays 9am-5pm CST. Published on April 02, 2020
We used payless power while trying to sell our house and very convenient way to only pay what you use! Also helpful to see daily usage so we can provide feedback to the realtor if lights were left on or temp settings too high/low
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on April 01, 2020
Good like the service jeep up the good work
Response: Thank you so much for the great feedback it's greatly appreciated. Published on April 01, 2020
Love how easy making a payment is.
Response: Glad you enjoy using the new and improved online portal! Published on April 01, 2020
I just do not at all like paying a DAILY use fee of $2.95! Multiply that by 30 and that’s $88.50 PER MONTH! I would rather pay a higher deposit!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on April 01, 2020
Easy and fast payment process
Response: We're pleased to know you find the payment process hassle free. Thank you for sharing. Published on April 01, 2020
I need a credit on my account in need of help
Response: Thank you for commenting. Please contact us directly so we may further assist you. Published on April 01, 2020
Easy company like this better than others
Response: Thank you so much Troy for the 5 star review! Published on April 01, 2020
I am very satisfied with Payless Power they have not only went above and beyond for me and my family due to the Coronavirus lack of employment due to the situation customer service was excellent on assisting me with my bill and taking it very aware and clear that due to certain situations I will not be cut off but they have compassion for people like us in tight situations or situations in general that we cannot control thank you so much Payless Power
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Glad we can help! Published on April 01, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
