Payless Power Reviews
Read reviews from Payless Power customers
I’ve used this company for years, and have been very pleased until recently. I was overcharged twice last week, and after reading the reviews, the same thing happened to several customers on those same days, so something is not right. I checked the smart meter website and confirmed my usage was much lower than I was charged for (charged for 104, only used 35). I did send an email regarding this, and if it’s resolved, I will be happy to update my review and provide 5 stars!
Response: Hello- Thank you for reaching out. We apologize for the confusion. The reason for the discrepancy that you see revolves around true-ups ( billing reconciliations) in the Centerpoint area. A delay in receiving the Daily Centerpoint meter reads resulted in daily reconciliations over a span of serval days. This would not be reflected in your Smart meter Texas data however we can cover this with you. A supervisor replied to you with detailed information but we will also attempt to call you to answer any questions you may have. Thanks for being a great Payless Power Customer. Published on November 19, 2019
Y’all make me panic. I have only a refrigerator and on cold evenings a small space heater in a small mobile home. I’m on a fixed budget. I don’t understand how I go through $5 a day? I’m hardly home. Yet it seems you’re company has it’s straws in my account constantly sucking energy and money from me. I haven’t had an account for a month and I spent MORE than a regular company. Get real.
Response: Mr Sanchez- We apologize for the situation and any stress it may have caused. Last weeks record low temperatures have affected most customers throughout Texas. A supervisor is reaching out to you in an effort to explain your billing. Published on November 19, 2019
Like yes the on line
Response: Thank you for the 5 star review! Published on November 18, 2019
Great and easy to manage your electric bill.. Very happy with the entire process
Response: Thank you so much for the awesome feedback Staci! Glad we could provide you the tools needed to help manage and understand the service. Published on November 18, 2019
Awesome service.Amazing savings power.
Response: Thank you so much for the awesome feedback. Glad you are satisfied with the service! Published on November 18, 2019
Best power company ive ever had very pleased with the service
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 18, 2019
I will find out if you are a good company
Response: We hope that we meet your expectations! Thank you for rating Payless Power! Published on November 18, 2019
Great way to keep check of balance and the notifications, probably cheaper than most energy companies.
Response: Thank you for your awesome feedback it's greatly appreciated! Published on November 18, 2019
So far so good!
Response: Thank you Michelle for your feedback it's greatly appreciated! Published on November 18, 2019
It was quick and helpful
Response: Thank you for sharing your experience using the online portal! Published on November 18, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
