New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Very easy to make payments and check balance.
Response: Thank you so much for your feedback it's greatly appreciated! Published on August 18, 2020
Muy bueno excelente recomendado
Response: ¡Gracias por darnos 5 estrellas! Nos enorgullece saber que Payless Power llena sus expectativas y que está satisfecho con nuestro servicio. Published on August 18, 2020
Great super easy
Response: Thank you so much for being a great customer! Published on August 18, 2020
I can’t believe how easy it has been to sign up we this electric company. They have been friendly from the start and eazy oh how easy it has been. Even navigating their online services Including the payment option was eazy. The email reminders and updates are a great help. If you are looking for an electric company there is no need to look any further you have found the right one.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 18, 2020
This is a great company! Easy to use and affordable!
Response: Thank you so much for being a great customer! Published on August 18, 2020
Great service. Great people. In this complicated world Payless Power has simplified thing. No robot phone calls sending me through miles of recordings. Just a kind and helpful voice guiding me to the “light”.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 18, 2020
This is a great company! Easy to use and affordable!
Response: Thank you so much for being a great customer! Published on August 18, 2020
I love being this company’s customer. They make difficult times a breeze.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 18, 2020
Muy bueno excelente recomendado
Response: ¡Gracias por darnos 5 estrellas! Nos enorgullece saber que Payless Power llena sus expectativas y que está satisfecho con nuestro servicio. Published on August 18, 2020
It stormed yesterday around 6:30pm and the lights went out. I reported the outrage and they gave an ETA of 8:30pm… I waited and waited and also called almost every hour after that to be told they didn’t have an ETA ANYMORE and that the outrage will be fixed ASAP… it is now 1:30am in which I have already called AGAIN and the new ETA is 9am… so I have gone roughly 15 hours with no power. I am not a happy customer. I do not understand why this has not been taken care of yet. A lot of food will have to be thrown away because the power has not yet been restored after roughly 15 hours. I’m starting to rethink my service with this company because of this issue.
Response: Ms Young- It is not a good thing when you lose power during a storm. Oncor , your Transmission and Distribution Utility was forced into emergency mode as around 100,000 customers lost power due to high winds. As you may know, Oncor owns the lines and polls in your area and is the company responsible for repairing them anytime there is damage. You can always reach Oncor by calling the Payless Power automated line at 888-963-9363 and following the prompts to report an outage. You can also skip this by calling Oncor directly at 888-313-4747. This may result in less frustration as you can skip the steps required to get to Oncor through the Payless Power phone system. Published on August 18, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
