You all have helped me so much Thank you
Response: Robin - We are glad we could assist.
GREAT SERVICE AND CONVENIENT
Response: Thank you for the kind words Gene.
I was very happy with the seving. I was working in alice tx and when I was going back to Seminole for the weekend, I had more days for that money. But to close my account that was something. But I’m still happy. It took not my life. Lol. So there is room for in proving .
Response: I can definitely understand your frustration when you were simply trying to close your account. We don’t want to give our customers are hard time but we definitely want to make sure that another party cannot call in to make changes to someone’s account without their permission. I will review the current policy with my executive team to see if there are ways to improve the process. Once again thank you for your business.
They are great with customer service never had a bad experience
Response: Thank you so much for the review. We truly do take every customer's opinion to heart and strive to be the best we can be. Thank you for your business.
Response: Sabrina - We have sent instructions to your gmail account on how to enroll in our service. If you do not see the message please check your promotions folder in gmail.
Way cheaper than TXU… And I hope any where I go . I have access to use this company. Ppl are very nice and service is great
Response: We thank you for your review. Payless Power serves all of the TX deregulated markets from DFW, to Houston area, and down to the Rio Grande Valley.
Our bill was probably under William grinstead, but I just wanted to let you know how pleased we are with the company and the great price reduction we got moving to Upshur Rural when we moved to gilmer. A Craig that was senior something that just called to check in was very awesome in answering my questions and super tolerant even though I warned him I just got off a 16 hour shift so they may be dumb questions lol. I am very pleased to have a such nice experience with a company that I didn’t contact first for “needing their business”
Response: We are so pleased to have you as a customer and look forward to serving you for as long as we can! Thanks for the kind words.
electricity is costing me more with Payless Power..
$12.00 and $13.00 plus more… was quoted 10.9….
and making me a nervous wreck, having to go on-line every day to check?? and $60.00 is good for only around 14 days..
I’m going to another Power Co. starting sometime tomorrow..
is why I’m letting this run out…
Thank You anyway… Carolyn
Response: The rate being charged is 10.9 cents per kWh on the rate plan chosen. The total amount charged each day depends on how many kilowatt hours are consumed in your home. All Retail Electric Providers simply take the usage as reported from the Transmission and Distribution Utility and then multiply be the kWh rate. This then gives the charge for the period of time the usage was consumed. We are sorry that we did not match up with your needs and hope that we can do anything to help. We can even assist you in understanding your future bills from other companies if you find yourself back with us again. Thank you for your business.
I LOVE THE SERVICE. IT’S THE BEST IN THE METROPLEX.
Response: Thank you for the kind words! We strive and try hard to provide the best tools to manage one's own account in a manner that meets their budget. Please tell your friends and we serve all deregulated areas of Texas!
I’ve only had this prepaid power for a short while. As far as I can tell it’s great . The $25 reconnect fee if totally uncalled for. Thats why I have prepaid because I don’t have money to throw out the window!!!!
Response: We are so glad you are pleased with the service. Unfortunately we must assess a reconnect fee to keep costs low for all customers. We also pride ourselves in being a full disclosure company, which is why we inform our customers upfront of any fees. We do not want our customers to feel surprised. Nobody wants to throw money out the window, which is why we provide daily messages to keep our customers informed of their usage in order to try to curb consumption and costs in their home. Additionally, we want all customers to be informed at all times of the balance on the account and avoid the balance falling below $0.00 and causing a disconnection of service. Thanks for your business!