Kilowatt too high
Response: Starr- Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Playless Power does offer other ways on saving when 17 kwh or more are consumed you'll receive a discount off the daily fee. Signing up for auto-pay will give you a daily credit of $0.33, that has benefits of always receiving 20% discount& never being disconnected. ???? Published on June 06, 2018
My charges keep changing going from more to less while I still use the same amount of electricity
Response: Thank you Tara for providing your feedback, we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on June 06, 2018
It’s okay. It’s helpful to see average daily usage
Response: Thank you Krystal- We are striving each day to provide better and better service! Published on June 06, 2018
The online app could have more options
Response: Thank you Tanya- We are striving each day to provide better and better service! Published on June 06, 2018
I THINK YOU ALL CHARGE TOO MUCH. MY ACCOUNT IS VERY HIGH
Response: Good morning Shanta, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We just launched auto-pay savings, when you signup for auto-pay you will receive a daily credit of $0.33. We offer many ways on saving & helping to reduce usage charges. If anymore questions please reach out to out customer care dept at 888-963-9363 for more energy saving tips! Published on June 06, 2018
Yes I am. A customer and hoping to be satisfied with your service.thnak you
Response: Thank you Eric for the review, Happy to serve your house hold! Published on June 06, 2018
Really good service!
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 06, 2018
New customer can’t review yet
Response: Thank you! Published on June 06, 2018
I love payless i have, referred them to friends and family. I like being knowing my usage daily.
Response: Thank you so much for your review we love having you as our customer. We appreciate you referring us to your family and friends! (: Published on June 06, 2018
Thanks so much .. would like my power to be on soon… would really appreciate it.
Response: Thank you for your review! If you have any questions about your services being turned on please contact us during business hours Monday-Friday 8AM-7PM. Published on June 06, 2018