Great service easy activation no hassle no fees easy to add money to the account with just a click away great service 1yr going strong …keep up the great service
Response: Thank you Mr. Cruz. We look for to serving you for years to come.
If i could i would give negative stars. First of all i haven’t had these guys long this is my FIRST MONTH. I get my balance and the amount of kwh used sent to my phone by text. Today i get a text saying my balance is negative 92 bucks i call and they say its because they have been getting an estimate reading and that the aep did a master reading and that i was under billed mind you we have digital meters for this very reason. Also this is a PREPAID light company meaning pay as you go or so i thought now I’m forced to pull 100 bucks out my but or I’ll be in the dark thanks payless power
Response: Jessica - thank you for your comments. Your description of the issue is accurate. As a pre-paid service we have to bill our customers daily. If there is a technical issue with the meter or if the transmission and distribution utility (TDU) is tardy in providing the daily meter data to us in time to prepare a daily bill our system will generate an estimate. This occurred with your meter. Every electric customer is Texas receives a monthly meter read at the end of their 30 day billing cycle and with prepaid companies this is reconciled against the daily meter reads. If there is a variance a "true up" will be formed that could result in either a credit if the account had been over billed or additional charges if it had been under billed. This can happen occasionally for a day or so and but in rare cases this can go on greater lengths. In your case the time span was lengthy and the true up sizable but we do offer options to assist customers in these situations such as deferred payment plans, informal payment arrangements or automatic account protections. If there is additional billed usage you would be responsible for paying it but we do not leave customers without any assistance options. If you don't feel that any such options were explained to you please call us at 888-963-9363 and as to speak to a manager. We will be happy to review the situation for you.
I just love this service….I get a text every morning thanks for an awesome job.
Response: Thank you for the kind words Ashonda :)
I don’t understand why I use so much money on a daily basis
Response: Hello - if you contact us at 888-963-9363 we can give an analysis based on weather and usage trends. The best way to determine the cause if your usage is to register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State 2which allows you to see your meter usage in increments as small as 15 minutes. This will allow you to use the process of elimination to pinpoint what is using power in your house.
Awesome low rates on Electricity…Great Customer Service, And questions or concerns are always answered and addressed through your web page or calling customer service…Thank you
Response: Thank you Eduardo :)
I have had them for going on 2 years.. There rates have gone up so much its ridiculous as soon as I can switch I will be changing to a different company. Very unsatisfied… And when u call them they wont work with u at all… Makes it very hard for a single mom on fixed income with 2 kids… It cost me 17 bucks in one day to heat my home and it should be less to heat then to ac in a trailer..
Response: Lauren - thank you for sharing your opinions. We feel that this is very valuable feedback. First thank you for your business for the past 2 years. Please understand that our rates do not change frequently and that we do not read your meter. This is handled by Oncor - your transmission and distribution utility (TDU). Many Texas residents have these same feelings when the temperature drops because the impact of heating on electricity usage is something that is taken for granted in the south. We understand air conditioning costs but not heating costs. If you call us at 888-963-9363 we can give specifics and you may be able to use this information to curb your winter usage. Otherwise the usage will only change with the weather and not with your electric provider. We can also give you a method to ensure that we are billing you with what your meter reports and nothing else. It's a government operated website called www.smartmetertexas.com and is free to use for all Texas residents. To solve you problems you must understand the cause. We can help you do that 888-963-9363
Been a satisfied customer for two or more years now. Thank you for your reliability
Response: Mark - thank you for giving us the opportunity to serve you.
Thank you for being a good straight forward company. I was new to Dallas and this was ONE less problem that I had. Keep up the good work!
Response: Alexis - thank you for giving us the opportunity to serve you!
Great services never had one problem! 🙂
Response: Thank you for your business Sarah!
Not very pleased!
Response: Joel - we are regretful to hear this feedback. If you would like to contact us at 888-963-9363 we will be happy to discuss your issues.