I love paylesspower I have been using them for about 4 years now I would never go anywhere else! They are so friendly and helpful in anything I need I likw the new features of the websit, it makes it so easy when I want to add money. Not to mention the texting alerts to keep me informed on my balance. Over all I am very pleased with this company and with continue using and refuring people to use.
Response: Kudos to you Jennifer for that outstanding review!!! It makes us smile and happy to do what we do when read things like that, because of people like you we love our job and helping make life easier for customers!!! :) Published on April 11, 2018
Could improve on call waiting time
Response: Thank you Evelyn for your marvelous review!!! We strive daily to make life easier for all our customers with making payments on the electric bill and seeing their daily usage. We apologize if you have waited to speak to a live representative for a long period of time, it is something we have been working on to change, we do offer the option for us to call our customers back if they can not hold, and the payless portal has been updated so that our customers can navigate and make adjustments with out having to call in and be put on hold!!! Have a great day!! Published on April 11, 2018
Easy service can be a little pricy but overall satisfied.
Response: Thank you Angela for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Please reach out to our customer care dept. at 888-963-9363 if you have any questions. Published on April 11, 2018
I love the convenience of PayLess Power. Highly recommend!
Response: Hi Ashely Thank you so much for your feedback it's greatly appreciated!! Published on April 11, 2018
Good for daily keeping track of my electric usage, and I can manage and budget my payment to my needs.
Response: Frank we are so glade to have you as a part of the Payless Power family! Published on April 11, 2018
Great service and convenience
Response: Thank you Christiane for your awesome review! Published on April 11, 2018
Enjoy the easy pay option. However, I’m not a fan of the daily text messsages & emails. I’d recommend only texting / emailing when the balance is below $25.00.
Response: Thank you Schuyler for your excellent review! We love to hear that our customers enjoy the payment portal and how user friendly it is! If you are receiving daily messages thru texting and email we can take one of those options away if it will help you. Please give our customer care department a call at 1-888-963-9363 so we can help you with that! Published on April 11, 2018
making payments is easy and reading my bill is easier
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 11, 2018
Love the app and the service
Response: We love that you love it Latachie!!! Thank you for being a valued Payless Power customer! Published on April 11, 2018
Never had many issues, just when the switch happened and the disconnect fee happened
Response: Vanessa you truly are the BEST part of Payless Power! We appreciate your understanding, patients and loyalty during our transition. Published on April 11, 2018