Payless Power Reviews
Read reviews from Payless Power customers
No. Process was easy. I recommend nothing. Was easy.
Response: Thank you Berry for the feedback it's greatly appreciated! Published on July 21, 2020
My daily charge is every day higher , I started off paying 2.00 per day , now I am being charged a 10 .00 daily fee
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on July 20, 2020
Super easy and flexible Great customer service when needing questions answered. Fast and friendly
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 20, 2020
Response: Thank you for rating Payless Power. Published on July 20, 2020
I wish i could give 0 stars . The worst company i have EVERY delt with. You get charged when youre not even using the electric. Like come on robbery and they’re so nonchalant about the issues. Im currently looking for another company and ill be sure to let others know about the robbery and how not to use this company. Its ridiculous!!!!
Response: Thank you for sharing your impressions . It appears that there is some confusion regarding the way the plan works. That’s not a good thing so allow us to explain. Under our plans the customer pays a daily fee that includes up to 17 KWH of electricity. If you exceed the 17 KWH included in the daily fee then our low KWH rate kicks in. Although we bill daily our average pricing is based on usage accrued over a month. Because of this ,our billing system will automatically perform a billing reconciliation at the end of the month in case you paid extra on some days but didn’t use at least 510 KWH during a 30 day billing cycle. If an account is disconnected for a full day the daily fee is also not charged at all. If you have very, very, low usage the plan may not be the best fit for you but if you are a below average user, average user or higher user the plan will work well. In fact with our plan the more power you use the more saving you experience. Please call us at 888 963 9363 and we’ll be happy to have a supervisor discuss this with you in detail. Published on July 17, 2020
Service is good and there when you are having trouble paying i really like the service
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 16, 2020
Fast and easy. All by cell phone no waiting in line or on the line for operator
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 16, 2020
Never had any issue with Payless. Have them now and see no reason to ever change.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on July 15, 2020
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on July 15, 2020
Good customer service fast and convinient would recommend
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on July 15, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
