Payless Power Reviews
Read reviews from Payless Power customers
You get a ZERO HORRIBLE. RATES ARE THRU THE ROOF DURING A UNPRECEDENTED WINTER STORM. SHAME ON YOU. PEOPLE HAVE LOST THEIR JOBS MOST CANT PAY SO THEY ARE FORCED TO TAKE DRASTIC MEASURE SOME RESULTING IN DEATH. SHAME ON YOU
Response: Demetrius - You comments say that you are upset because our rates have gone through the roof when many customers are at their most vulnerable. The stress of the week makes this very understandable . That’s why it’s important for us to clarify that Payless Power has not raised anyone’s rate in advance of, or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. You are paying the same rate as you were when the weather was pleasant … the record setting cold just results in heaters running non stop for days. This increased usage of course results in higher daily charges. We would be happy to go over this with you or you can visit your Payless Power MyAccount Portal for more information. We also have some additional options for you if you are struggling to keep your account current due to the storm. Call us at 888 963 9363 because we would like to help. Published on February 19, 2021
These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
I looked for my review that I made early today and it’s not posted! Seems like they are only uploading good reviews only! This goes to show you that something is not right with this company my bill went from 7 dollars a day to 30 dollars a day I’m a single mom I have a two year mind you no one can reach the light switch but me.I called them weeks ago to check the meter because how am I using this much usage the watts are not adding up at all! But i screenshot this review because it seems like the last one wasn’t posted but no one reach out to me yet about the problem but made sure my review wasn’t posted.This company is RIGGED!!!!!!!!!!!!!!!
Response: Ms Smith- Your suspicion is understandable but not accurate. Payless power is based in the DFW Metroplex and all of our staff has worked from home since the beginning of the Pandemic. Almost all associates were dealing with power and water issues while also trying to serve concerned customers . In times like this we have to prioritize our work and as of today 2/19 we were able to get back to full strength and get to things such as review responses . Your feed back is important and more importantly we can address your concerns. Feel free to call us at 888 963 9363 to discuss. Published on February 19, 2021
I could not be happier with a utility provider than I am with Payless Power. You make my life so easy. Automatically deducting my payments according to my preference, providing a website that’s easy-peasy to navigate (important for a 60-something like me), and responding simply and effectively any time I have needed something are the main reasons I will never switch back to TXU or Ambit. Thank you. I just wish the other utility companies would learn from you!! Thanks.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You know I am highly satisfied with this company. I’ve been a customer since around 2009, I get notifications daily by text and email of my kilowatts and my usage bill for that day. I’ve only ask for extension Maybe six or seven times since I’ve been with the company and I had no problem get a extension on my bill. Even when I move I had no problem with the transfer of my life’s. I will stay with this company as long as they would have me. Thanks a lot Payless Power
Response: Sharon, Thank you so much for sharing your service experience! We appreciate your loyalty We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You all have been amazing and the light at the end of my tunnel customer three four years now very satisfied. Thank u..
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
I have multiple homes set up with Payless Power and I would and has, recommend this company to numerous people. Payless Power customer service reps are always knowledgeable, polite, patient and professional. The rates are better than any of their competitors and the billing is easy, not confusing like other electric services. I’ve had other electric companies call us to offer better prices, but after reading the small print, they didn’t measure up to Payless Power.
Response: Thank you for your 5 star review! We appreciate your loyalty! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
This is the most reliable company I’ve ever had. Helps me to control how my power is used. Gets my kids on board to save more electricity because they see it day to day. It helps to not have a huge bomb of a bill at the end of every month. I prefer to know I have already paid my bill and I only need to add a bit at a time if that’s all I can afford. Thank you payless power!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 19, 2021
I think it’s pretty messed up due to the cold that you guys are really charging people outrageous prices just to survive when I do get back on my feet, I will be looking for a different electric company. I think I would rather put it in my 2 yr old child’s name.
Response: Hi Tiffany- Your comments say that you feel that Payless Power charges outrageous prices due to the cold and that’s messed up. This week has been very hard on every Texas resident so your frustration is more than understandable. There is one important thing to note though, Payless Power has not raised the rates of a single customer in advance of or during this winter storm. Everyone’s charges have skyrocketed due to record usage due to the coldest temperatures since 1899. You daily charges no doubt increased greatly but this was not because we were charging you more for eletricity. The increase was because the amount of electricity you were consuming increased. We do have options to help you though so call us at 888 963 9363 and we’ll go over it with you and show you what we can do to help. Published on February 19, 2021
The worst company ever! Shuts my electric off at 2a.m. during the coldest night of the year. Continues to bill me for electricity not even being used. Customer service is the worst! They don’t keep your place in line and call you back, no, you have to wait until all 150 customers before you are taken care of. Nobody has that time. They messed up my billing, and I am having to pay a outrageous amount to get caught up, then the winter storm hits and they still charge even when there is no electricity being used at all! Do not go with this company. They will shut you off and still charge you even though it is shut off! Worst company EVER!
Response: Mr Para. Your comments state that Payless Power cut your lights off at 2:00 AM and bills you for usage when your power is actually off. You also state that your place in line is not kept when you call in . Not having power during a historic cold spell is a terrible thing. That is why Payless Power has not disconnected a single customer including you all week. If you lost power it was due to ERCOT Sanctioned rolling outages and not because Payless Power requested this to happen. In regards to being billed while your power was off What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363. Published on February 19, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
