Payless Power Reviews
Read reviews from Payless Power customers
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: - Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363.Our call center operations are back to normal so the wait time to speak with an agent is limited. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods but we are back to full capacity. Published on February 22, 2021
I, Thank you for having wonderful service!
Response: Thank you so much for being a great customer! Published on February 22, 2021
I’ve been with y’all for about almost a year I think I love how you all deeply care about us God bless you all ❣️
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on February 22, 2021
I have been with this company for almost three years. The service is excellent. I have not had any problems. Keep up the good work guys!!!
Response: Thank you so much for being a loyal customer! Published on February 22, 2021
I signed up with this company last year I’m thankful for this company during this pandemic of weather
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
Thank you for my electricity!! I’m in Texas.. Galveston Texas. I appreciate the work y’all are doing for us.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you Shaymaa for the feedback it's greatly appreciated! Published on February 22, 2021
thank yall for all yare hard work and understanding your customers when there in need..God bless yall and keep yall safe..thank yall again
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
GOOD COMPANY… ALWAYS HELPFUL
Response: Thank you for the feedback it's greatly appreciated! Published on February 22, 2021
I did a hurried “Switch0-over” from Griddy, which was to be effective the next day. I finally get power back and find “Payment” request in spam box. NOt happy that I was NOT told a payment had to be made in order to become effective!!!! I would have given that info over the phone had I known. Houston tx has been SHUT DOWN for a week due to weather, and I was unable to complete that transaction THAT I THOUGHT WAS COMPLETE!!! FRANK FAILED TO TELL ME THAT.
Response: Ms. Seltz- You comments state that you were trying to quickly switch from Griddy and that the associate you spoke to, Frank, failed to advise you that a payment was needed to start service. This resulted in a delay which was avoidable because you would have made the required payment on the phone . That’s an unacceptable situation and its not a good thing if you walked away from your enrollment with an incorrect expectation. I do see that you were able to get your service activated as of Saturday which is a good thing . We would like to get some more information about your situation as our records indicate that your enrollment was completed online. We also do not have a Frank working for us. I’m sure we can get to the bottom of this for you . Please call us at 888 963 9363 to discuss. Published on February 22, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
