Payless Power Reviews
Read reviews from Payless Power customers
This is crazy. I am in one room. There is no one else in the house with me. I put a $100 on my bill and I am being told it will only last for 5 days. This is ridiculous. I might as well find another company to go with and be on a contract.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on February 22, 2021
Thank you very much for your kindness
Response: Thank you for being a great customer! Published on February 22, 2021
making payment was easy
Response: Thank you for sharing your service experience glad we can make your payment method easy as possible! Published on February 22, 2021
I would recommend this company to anyone
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you for the 5 star review! Published on February 22, 2021
I love this company good plans and they work with you especially in this cold weather thank u
Response: Thank you Betty. We are always happy to help ???? Published on February 22, 2021
My electric bill in Louisiana is much lower than the low average in Texas in a 1000 Square Foot home. Where is your savings.
Response: Jorge, Thank you for the feedback. We will be more than happy to go over your billing and see what tips we can provide you on saving as much on your electricity. Please contact us at 888-963-9363. Published on February 22, 2021
Good company good rates
Response: Thank you so much Jaylin for the feedback it's greatly appreciated! Published on February 22, 2021
We hace been without power for three days we will not be able to withstand the freeze. Everything runs on electric power we have nothing but chiill, no food, can’t cook, no warm water can’t take a shower, no phones, no internet. Only chill, not even information what’s going on or what to expect When will the power will be restored
Response: Manuel- We understand your concern with not having power especially during these harsh temperatures we are experiencing here in Texas. Unfortunately we have no way of knowing how the outages are implemented and since so many outages going on across Texas there is no time given as to when power will be connected. Please contact us at 888-963-9363 so we can further assist you. Published on February 22, 2021
Would never reccomend to anyone. I have been without lights since monday due to weather, and I’m still being charged $10 every day for “not using enough power”
Response: Ms. Kirkland- your comments state that you would not recommend us because you were still charged $10 per day last week for not using enough power and you were without lights since last Monday. First, hopefully your power has been restored for some time. If not please call out automated line at 888 963 9363 and follow the prompts to report an outage . Secondly, let me reassure you that if you received charges on days where your power was out this is due to the automated estimations that are generated by CenterPoint when your meter is unable to transmit data. Our billing processes are automatic so this can lead to inaccurate billing . The good news is that there are also automated processes to correct this . We just have to wait until the end of your 30 day billing cycle. If that looks like it will be longer than a couple of days we have options to eliminate the impact to you until the corrections can be made. A representative tried top reach out and your phone was not accepting calls. Please call us at 888 963 9363 so we can assist. We are not disconnecting this week so if you can reach us tomorrow we can take care of you with no worries. Published on February 22, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
