Payless Power Reviews

Ademola A. in Houston
Published on June 11, 2026

Response: Hello Ademola, Thank you for sharing your plans with us, and we appreciate you being a valued Payless Power customer. We understand how important it is to have your electricity service set up smoothly when transitioning to a new home. You’ve provided clear details regarding your move from 15255 Gray Ridge Dr, TX 77082 to 28100 Tamaron Parkway, Apt 10214, Katy, TX 77494 starting on June 13, 2026, and we appreciate you planning ahead. To ensure your service is transferred without interruption, our team will need to review your account and complete the move request. We recommend reaching out directly so we can secure your start date and confirm all details for your new address. For assistance, please contact us as soon as possible. You can also reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ We’re here to help make your move as seamless as possible and look forward to assisting you with your service transfer. Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026

Leah K. in Houston
Published on June 11, 2026

Response: Hello Leah, Thank you for taking the time to share your feedback. We understand your experience with being prompted to complete a review before returning to your previous page felt inconvenient. We recognize how important it is to have a smooth and uninterrupted experience when navigating our site, and your input highlights an area where the process can feel frustrating. Feedback like yours helps us better understand where improvements can be made to keep things as quick and user-friendly as possible. We’re committed to making interactions with our services simple and efficient, and your comments will be shared with our team as we continue to improve the customer experience. If you’d like to share more details or need assistance, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you for choosing Payless Power. Regards, Customer Care Published on June 11, 2026

Kitwana C. in Houston
Published on June 11, 2026

Response: Hello Kitwana, Thank you for sharing your feedback and for the 5-star rating—we’re glad to hear that you found our service easy and efficient. We understand how important it is to have a simple and smooth experience when managing your electricity, and it’s great to know that our service is meeting that expectation for you. Your feedback reinforces our commitment to keeping things straightforward and convenient. If you ever have any questions or need assistance, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026

Rosavelia G. in Dallas
Published on June 11, 2026

Response: Hello Rosavelia, Thank you for sharing your kind feedback—we’re glad to hear that you’re enjoying the service and that our team has made a positive impression. We recognize how important it is to have both reliable electricity and helpful customer support, and it’s great to know that your experience reflects that. Your comments about our service and team mean a lot and help reinforce the value we aim to provide every day. We’re committed to continuing to deliver dependable service and a positive customer experience. If there’s ever anything you need or any questions you’d like to go over, we’re here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026

Meybi C. in Houston
Published on June 11, 2026

Response: Hello Meybi, Thank you for your kind words and for taking the time to share your experience with us—we’re glad to know you found our service excellent. We recognize how important it is to provide reliable and high-quality support, and it’s great to see that reflected in your experience. Your feedback encourages us to continue delivering the level of service our customers expect and deserve. If you ever need assistance or have questions in the future, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Regards, Customer Care Published on June 11, 2026

Isaiah R. in Rosenberg
Published on June 11, 2026

Response: Hello Isaiah, Thank you for sharing your thoughtful feedback and for the 5-star rating—we’re glad to hear you’ve found our service accommodating. We understand your interest in having additional options beyond extensions, especially for customers who make daily payments. Your perspective is valuable, and we recognize how important flexibility can be when managing your account. Our goal is to provide convenient solutions that meet a variety of customer needs, and feedback like yours helps us continue improving our services. While extensions are currently one of the primary options available, we’re always looking at ways to enhance the customer experience and offer more flexibility. If you’d like to discuss your account or explore available options, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026

Octavia F. in Grand Prairie
Published on June 11, 2026

Response: Hello Octavia, Thank you for sharing your experience with us! We’re glad to hear that you find our service reasonable and convenient, and that the daily updates on your usage and balance are helpful. Our goal is to keep our customers informed and in control of their energy usage, so it’s great to know these features are making a positive difference for you. Your feedback lets us know we’re delivering the kind of service our customers value. If you ever have questions or need assistance, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026

Javed I. in Katy
Published on June 10, 2026

Response: Hi Javed, Thank you for bringing this to our attention. It’s clear how challenging it can be when updating your credit card and mailing address doesn’t go smoothly, especially when payment attempts continue to be declined even after adding a new card. Your experience highlights how important it is for payment updates to be simple and reliable, and we want to make sure these processes work correctly for you. Issues like this can sometimes be tied to billing address mismatches, card authorization settings, or system validation errors, and reviewing the account in detail can help pinpoint the cause. To get this resolved as quickly as possible, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team will be able to walk through the update with you and ensure your payment method is set up successfully. We appreciate you sharing your feedback, Javed, and we’re here to help get everything working smoothly for you. Published on June 10, 2026

Roberto S. in Abilene
Published on June 10, 2026

Response: Hi Roberto, Thank you for sharing your experience. It’s great to hear that you see us as a reliable power company—that kind of consistency and dependability is exactly what we aim to provide every day. We’re glad your experience has reflected the level of service you can count on, and feedback like yours reinforces our commitment to keeping things steady and dependable for our customers. If there’s ever anything more we can do to support you or make your experience even better, we’re always here to help. We truly appreciate you taking the time to leave your review, Roberto! Published on June 10, 2026