Payless Power Reviews
Read reviews from Payless Power customers
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you Shaymaa for the feedback it's greatly appreciated! Published on February 22, 2021
thank yall for all yare hard work and understanding your customers when there in need..God bless yall and keep yall safe..thank yall again
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
GOOD COMPANY… ALWAYS HELPFUL
Response: Thank you for the feedback it's greatly appreciated! Published on February 22, 2021
I did a hurried “Switch0-over” from Griddy, which was to be effective the next day. I finally get power back and find “Payment” request in spam box. NOt happy that I was NOT told a payment had to be made in order to become effective!!!! I would have given that info over the phone had I known. Houston tx has been SHUT DOWN for a week due to weather, and I was unable to complete that transaction THAT I THOUGHT WAS COMPLETE!!! FRANK FAILED TO TELL ME THAT.
Response: Ms. Seltz- You comments state that you were trying to quickly switch from Griddy and that the associate you spoke to, Frank, failed to advise you that a payment was needed to start service. This resulted in a delay which was avoidable because you would have made the required payment on the phone . That’s an unacceptable situation and its not a good thing if you walked away from your enrollment with an incorrect expectation. I do see that you were able to get your service activated as of Saturday which is a good thing . We would like to get some more information about your situation as our records indicate that your enrollment was completed online. We also do not have a Frank working for us. I’m sure we can get to the bottom of this for you . Please call us at 888 963 9363 to discuss. Published on February 22, 2021
You get a ZERO HORRIBLE. RATES ARE THRU THE ROOF DURING A UNPRECEDENTED WINTER STORM. SHAME ON YOU. PEOPLE HAVE LOST THEIR JOBS MOST CANT PAY SO THEY ARE FORCED TO TAKE DRASTIC MEASURE SOME RESULTING IN DEATH. SHAME ON YOU
Response: Demetrius - You comments say that you are upset because our rates have gone through the roof when many customers are at their most vulnerable. The stress of the week makes this very understandable . That’s why it’s important for us to clarify that Payless Power has not raised anyone’s rate in advance of, or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. You are paying the same rate as you were when the weather was pleasant … the record setting cold just results in heaters running non stop for days. This increased usage of course results in higher daily charges. We would be happy to go over this with you or you can visit your Payless Power MyAccount Portal for more information. We also have some additional options for you if you are struggling to keep your account current due to the storm. Call us at 888 963 9363 because we would like to help. Published on February 19, 2021
These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
I looked for my review that I made early today and it’s not posted! Seems like they are only uploading good reviews only! This goes to show you that something is not right with this company my bill went from 7 dollars a day to 30 dollars a day I’m a single mom I have a two year mind you no one can reach the light switch but me.I called them weeks ago to check the meter because how am I using this much usage the watts are not adding up at all! But i screenshot this review because it seems like the last one wasn’t posted but no one reach out to me yet about the problem but made sure my review wasn’t posted.This company is RIGGED!!!!!!!!!!!!!!!
Response: Ms Smith- Your suspicion is understandable but not accurate. Payless power is based in the DFW Metroplex and all of our staff has worked from home since the beginning of the Pandemic. Almost all associates were dealing with power and water issues while also trying to serve concerned customers . In times like this we have to prioritize our work and as of today 2/19 we were able to get back to full strength and get to things such as review responses . Your feed back is important and more importantly we can address your concerns. Feel free to call us at 888 963 9363 to discuss. Published on February 19, 2021
I could not be happier with a utility provider than I am with Payless Power. You make my life so easy. Automatically deducting my payments according to my preference, providing a website that’s easy-peasy to navigate (important for a 60-something like me), and responding simply and effectively any time I have needed something are the main reasons I will never switch back to TXU or Ambit. Thank you. I just wish the other utility companies would learn from you!! Thanks.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You know I am highly satisfied with this company. I’ve been a customer since around 2009, I get notifications daily by text and email of my kilowatts and my usage bill for that day. I’ve only ask for extension Maybe six or seven times since I’ve been with the company and I had no problem get a extension on my bill. Even when I move I had no problem with the transfer of my life’s. I will stay with this company as long as they would have me. Thanks a lot Payless Power
Response: Sharon, Thank you so much for sharing your service experience! We appreciate your loyalty We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You all have been amazing and the light at the end of my tunnel customer three four years now very satisfied. Thank u..
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
