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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Horrible light company wish I could switch over even after been with them for 5 years I get no credit they don’t work with you at all would not recommend to no one it’s best to pay that high deposit on a month to month light company than given your money to payless power that 100 deposit you could have put on that other light company you will use that in 1 week with payless power..!!
Response: Ms Gasaway- You review states that even though you’ve been with Payless Power for 5 years you wish you could switch because the Company will not work you and Payless Power costs more than a month to month provider even though we do not charge deposits. I’ve reviewed your account and definitely understand why you would be frustrated. You have been our customer for a long time and we thank you for that. We have done our best to support your needs over the years and helped you get through some major challenges. We do offer more assistance options than about any other electric provider around but unfortunately this options are not limitless Call us at 888 963 9363 for information regarding external assistance with your bill. Published on September 09, 2022
Thank you, it was easy as a foreign person.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 09, 2022
My service was just meant to be temporary, but now I’ve been with PayPower a year. The service is very easy to use and they send daily updates on your usage. I would highly recommend using PayPower at the start of a lease if not the whole duration.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on September 09, 2022
Very good company!!!
Response: Thank you so much for the 5 star review! Published on September 09, 2022
very easy to use and clear on payment directions thanks
Response: Thank you for sharing your service experience it's greatly appreciated! Published on September 09, 2022
Very easy and convenient
Response: Glad we can make your service experience easy as possible! Published on September 09, 2022
Worst service ever bill paid lights still off
Response: Jessica- You’re stating that you paid your bill and your service had yet to be reconnected when you wrote your review. Delays in having service connected or reconnected is about the most frustrating thing a customer can experience . We do show that you called for a payment arrangement which resulted in a reconnection order being sent to your Transmission and Distribution Utility (TDU). Our records show that it took about 2.5 hours to complete with is about 30 minutes longer than the normal timeframe. Please note that on days following long holiday weekends, there are major increases in the number of disconnections and reconnections that the TDUs are asked to complete. The large increase in volume of these requests can result in occasional short delays . Please note that that the timeframe to restore your service that day would not have changed despite having another provider because all providers send their orders to the same TDUs who work them in the order they were received. Please call us at 888 963 9363 for more information. Published on September 07, 2022
Making payments are super easy!
Response: Thank you Lynda for sharing your service experience! Published on September 03, 2022
Great company 8 out of 10
Response: Thank you so much for being a great customer! Published on September 03, 2022
lower rate to get 5 stars
Response: Thank you William for the feedback it's greatly appreciated! Published on September 03, 2022
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
