Payless Power Reviews
Read reviews from Payless Power customers
Easy enrollment process
Response: Glad we can make your enrollment process easy and convenient as possible! Published on July 22, 2021
Easy and quick!
Response: Glad we can make your service experience easy as possible! Published on July 22, 2021
i love this only one thing i would change is the minimum balance before automatic payment changed from $10 to $25 i would have preferred it to stay at $10
Response: Thank you so much for your feedback it's greatly appreciated! Published on July 22, 2021
Legit, people need to have.
Response: Thank you Jorge for the 5 star review! Published on July 22, 2021
Easy payments, informative emails! Would recommend, no suprises!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 22, 2021
It’s very easy and very convenient. They help you when you need help.
Response: Thank you Brandi for sharing your service experience! Published on July 22, 2021
The only reason I’m giving one star is that you have to give something to be able to leave a review, this is the most incompetent company that I’ve ever dealt with, I’m on auto pay and I still receive disconnect notices and have had my power shut off and have to deal with calling to get it back on, this company is not a good provider what so ever.
Response: Thank you for your feedback. Your review comments state that your account was disconnected even though autopay was already in place. We can definitely see why you are not satisfied with the service due to being disconnected even after attempting to activate autopay on the account. This is not a good thing as the autopay is to always keep the balance positive to prevent disconnections from occurring and having one less thing to worry about. We have reviewed you account and determined the cause of the issue. A disconnection went out on 7/15/21 and autopay was added that day as well, but a payment had to made in order to generate the autopay. A payment was attempted several times but was declined all times till payment was finally processed at 1:04. At that time once payment processed the account was then enrolled in autopay. Upon reviewing the account, the autopay went active on 7/15/21 & should now be receiving daily notification of your autopay reminders letting you know when it reaches a certain balance & will confirm once processed. Because the autopay was not added at the time your disconnections occurred and you had to manually make a payment before noon to avoid disconnections, unfortunately this is what caused the issue. The good news is now that autopay is now active and going forward, you should not have to worry about a negative balance as long funds are available. An autopayment will generate anytime it reaches it threshold avoiding disconnections. Please call us at 888 963 9363 if you have any other questions. Published on July 21, 2021
I went with this company because it was convenient and I was trying to get on my feet. At first it was all good. Now that I’m on my feet, I switched services. I was supposed to get 60.77 refund back to my card. They said that there was no additional charges. Cool. Not cool. Right before I’m supposed to get my refund, they decided to take 69.00 and not explain why? What a rip off. God is going to fight this battle.
Response: Elica- We can definitely see why you would be upset that there was a charge just days before you were suppose to get a refund. Upon reviewing the account the autopay was active on your account generating automatic payments once the balance reached the threshold. Since the account was still active at the moment it was added to your account. We do show once the account terminated there was a refund preformed for $69.77 for the remaining balance that was left over once the account fully terminated. We would be more than happy to confirm it with you by emailing an itemized statement. Please contact us at 888-963-9363 so we may further assist you. Published on July 20, 2021
I don’t even rate this light company!!! They are such scammers. I’m waisting $20 a day of light which is almost $500 a month!!!! The lady Flor gave me the cheapest plan y’all had!!! This is ridiculous. I’m the only one living in my house!!! I DONT EVEN HAVE ALOT OF APPLIANCES CONNECTED how could this be!!!!!! I don’t even recommend this company. They are such liars!!!! Scamming people!!
Response: We understand how alarming this would be to get a charge of $20 just for one day of service after being told this was the cheapest plan. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Please keep a couple of things in mind. The first this is that the daily fee includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate . There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. You are not being charged the daily fee in addition to all of your usage. The fee covers the first 17KWH per day or first 510 KWH in your 30 day billing cycle. What if you don’t use 510? Our system will reconcile your account each month to ensure you are not being overcharged the average monthly KWH rate listed on your plan document. A supervisor can see what was used at your residence last summer to see if its in alignment . We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data and this can be checked free of charge via Www.SmartMeterTexas .com . This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. Published on July 20, 2021
Very easy to check account. I have never had any issues making payments. Rates always seem to be reasonable.
Response: We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on July 20, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
