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Payless Power Reviews
Read reviews from Payless Power customers
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Ripp Off Worst Company Ever Don’t Do It
Response: Mr. Bailey- A supervisor will reach out to you to get more detail about your experience. 888 963 9363 Published on March 10, 2023
The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
5 stars i recommend.
Response: Thank you so much Alberto for the 5 star review! Published on March 07, 2023
I really love Payless Power. It is easy and the reminder texts help me alot. When I began using Payless Power the process was very easy.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 07, 2023
Great customer service and very easy to use
Response: Thank you for being a great customer! Published on March 07, 2023
So fast and easy!!
Response: Glad we can make your payment process fast and easy! Published on March 07, 2023
excellent service
Response: Thank you Monica for the 5 star review! Published on March 07, 2023
Easy payment so far not bad
Response: Glad we can make your payment process easy as possible! Published on March 07, 2023
Quick and easy I would recommend to others
Response: Thank you Ashley for the feedback it's greatly appreciated! Published on March 07, 2023
2nd time my daughters service was changed under Payless power. How can this happen again? And how is this possible. I am a former customer, I only changed because rates to high. I’ve never heard of someone who is a customer, isn’t notified of service changes? 2nd time this is happening and now wait 35 days ? Why ? Poor poor business by not notifying customers of any type of account or service change.
Response: Hello- To recap, you are stating that your daughter’s account has been switched twice in the past 35 days and you do not understand how this can happen . This can be incredibly alarming and frustrating and it is understandable why she would be upset. When the State of Texas de-regulated the retail electricity market in 2002, one element was to make it as easy and smooth as possible for customers to start, cancel, and switch services. This also makes it easy for an account to switched inadvertently if a neighbor provided your street number/apt number instead of their own. This is a fairly common issue and there is an established process to handle it. Please have your daughter contact us at 888 963 9363 and we can take steps to resolve this immediately. Published on February 21, 2023
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
