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Payless Power Reviews
Read reviews from Payless Power customers
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I’ve had nothing but problems and over billed with this company. They have put a switch hold on our account for months now stating someone tampered with the meter which is untrue and charged out account $600 plus , further now we are a cash only account meaning we can’t pay by phone or online , we are being charged $90 every two days even though we use almost no electricity but the gouging never stops. We are a poor family and electricity is shut off at least once a week and on top we are charged a $20 reconnect fee and can’t switch companies bc of their switch hold. My family suffers daily due to Payless and Young Energy. We can’t afford an attorney or I would have one but all money goes to them. Sitting here with no lights watching my children sweat is heartbreaking and infuriates me. I’ve begged and begged to no avail. Just FU and pay these insane amounts to get your electricity back. We are broke now and can’t afford this so again my family suffers.
Response: Mr. Shoop- Your comments state that you are extremely upset at being charged for tampering fees that you feel you are not responsible for. You are also unhappy because a cash only flag has been placed on your account, making it inconvenient for you to post payments. These concerns are understandable, and anyone would feel the impact of such charges and restrictions. Please note that Payless Power does not determine whether or not a meter was tampered with. In your case that would be , Oncor, who owns and maintains the meter. Once Oncor detects tampering they will have a technician investigate . If their evidence confirms a likelihood of tampering, Oncor will calculate the fees and bill these fees to Payless Power who in turn collects the charges from the consumer. Oncor will also place a switch-hold on the account until Payless Power reports that the fees have been paid in full. A customer charged with tampering does have the right to dispute and Oncor will review the claim. If their evidence contradicts the customers version of events, then the charges will stand. The customer can also file a complaint with the Public Utilities Commission if they are not satisfied with the results of the investigation . The PUCT will then review the customer’s statement and the evidence to make their determination. A review of your account shows that any fees related to tampering have been paid off. Payless Power will place a cash only flag to block credit card payments if a customer’s account is associated with credit card fraud, identity theft. If you feel that you have been unjustly tagged as cash only, you can call us and we can review whatever documentation you have. In the meantime you can use your credit card to make payments to Payless Power through www.moneygram.com. You can do this by using receive code 14715. Please see the Moneygram website for the fees involved. Published on May 16, 2024
Too expensive. Have no help for customers when lights are being disconnected. Don’t offer much help when in need, would never use them again. Pogo energy offers great choices if your electric service goes off.
Response: Thank you Latasha for the feedback. You stated PaylessPower does not help when customers are disconnected and do not offer much help when needed. We do offer extensions until 8pm same day and also a deferred payment plan. After reviewing your account, both these options were already utilized once they are utilized a payment is required. We also do advise best option is to pay off Deferred payment early incase you'll need another one in the future as we can only apply one at a time. Please contact us if you have anymore questions or concerns. Published on April 23, 2024
Easy connection easy ways to pay
Response: Thank you Christopher for the feedback it's greatly appreciated! Published on April 23, 2024
Easy as it could be ty
Response: Glad we can make your experience easy as possible! Published on April 23, 2024
Good customer service and fast service
Response: Thank you so much for the feedback it's greatly appreciated! Published on April 23, 2024
JUST STARTED, EASY PROCESS!
Response: We look forward to having you as a new customer! Published on April 23, 2024
When I needed help the most, Payless Power came through for me in a big way. It was last minute and I had just moved needed to find a electricity company that would let me put as little as possible down on a down-payment. Payless Power came through with no hassle. Definitely had decent rates as well. I will always Thank this company for all that they do to help me and existing customers. Thanks Payless Power!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 23, 2024
Help me faster then pogo
Response: Glad we can help you setup services! Published on April 23, 2024
Very good and smart set up
Response: Thank you William for the 5 star review! Published on April 23, 2024
Easy process and easy reload process
Response: Glad we can make your process easy as possible! Published on April 23, 2024
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
