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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I never will recomend this company to any of my friends this company is too expensive it take money on a hide way this is the worst company
Response: Thanks for contacting us, Manuel. While it's understandable that you may have issue with your billing, we want to ensure that there is no hide-away, and we would be happy to assist you with your billing and usage concerns over at 1-888-963-9363 Published on January 16, 2025
Always there are mistakes and the customer service is barely effective. I spent almost 4-5hrs of my time explaining my problem with your billing and it still hasn’t been resolved.
Response: Hello Sumala, thank you for contacting us. We understand how frustrating it can be to not see a resolution to any billing issues you may be having, and will have a supervisor contacting you to assist further. Published on January 16, 2025
Y’all are full of ****! Yesterday I had 4 days and I wake up this morning with 1. Every time electricity goes out you all knock my days down to one this is ridiculous and you all are a JOKE!
Response: Hello Shawanda and thank you for contacting us today about your issue. We understand how a jump in your 'days remaining' can be a cause for concern, and will be happy to assist. We want to make it clear that how many days remain on your account is estimated and not at all an exact number, much like a gas gauge. It will change depending on any fees applied to the account and your usage, which is impacted by things like colder weather. Your billing and usage can all be reviewed on the My Account Portal, and you can reach out to us for further assistance at 1-888-963-9363 Published on January 16, 2025
I called several months ago about my bill. I am getting two bills still. I switched from Gexs to Payless Power and I am still getting two bills. One from Gexa and one from you guys. The representative, I spoke to said that she would put in a ticket to switch the service months ago. I am still paying the very high bill at gexa which is why I switched and paying your bill also. Can someone please fix this without impacting me too much?
Response: Hi ShuQuanda, we appreciate you for reaching out to us about this situation. We will have a supervisor reaching out to you with a call in regards to this issue. Published on January 16, 2025
It’s sad to have to add a service fee !
Response: Hello Bernice, thanks for informing us of your concerns. For further assistance, reach out to us at 1-888-963-9363 Published on January 16, 2025
I’m not happy with our plan nor the service from this place! We were scammed into a plan we were not okay with and now are having to fight to have our power turned on
Response: Hello Catherine and thank you for reaching out to us. We understand that you may be concerned about your services and we will have a supervisor reach out to you in regards to this matter. Published on January 16, 2025
Horrible communication
Response: Hello there Brian and thank you for reaching out about us for this concern. We always make sure customers are up to date with their accounts through the daily notifications, however if you have any questions about your account or billing, you can reach out to us for further assistance at 1-888-963-9363 Published on January 16, 2025
Rates are high.
Response: Hi Maegan, if you have concerns about with your current rates and billing, please do not hesitate to contact us at 1-888-963-933 Published on January 16, 2025
Meh charges the hell outta me and drain my acct
Response: Hello Fahmida. We appreciate your concerns, and understand billing can be stressful. If you need assistance with you billing or any other concerns, please contact 1-888-963-9363 Published on January 16, 2025
Unfortunately, attempts to pay the bill were unsuccessful. The site does not let me log into my account because it thinks I am a fraud, a fraud in what?! I just want to pay my bill. The support service wants to talk to me until 5 pm, but how should I talk if I am at work at that time. The site is absolutely not finished and there is no customer focus. We will change the supplier.
Response: Thank you for reaching out to us about this matter, Kseniia. We understand that access to your My Account Portal is crucial to making payments to your account, and know how concerning receiving an alert for fraud may be. If you have not already, we recommend clearing the saved cache and cookie data under the privacy and security settings of your browser. Also keep in mind that we have representatives available to assist you from 9AM to 5PM, Monday through Friday, and can be contacted at 1-888-963-9363. Published on January 16, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
