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Payless Power Reviews
Read reviews from Payless Power customers
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Your alerts are NOT accurate or time efficient. Twice this week I have had my electric shut off in the middle of my work from home job with no prior notice. The other day I got the alert about disconnect while I was laying in bed after having already dealt with it. Please fix your alert system
Response: Hello, Courtney. Thank you for contacting us about this pressing issue, as we know accurate text and email notifications are crucial for our customers, especially to avoid stressful situations like this. To assist with these issues, please reach out to us at 1-888-963-9363 so we can assist your case. Published on January 16, 2025
My only issue is the website security cause I am always locked out for fraud prevention but I like there are many others ways to pay….
Response: Thank you for contacting us, Neal. We know that having access to the My Account Portal is vital to the customer experience, and seeing a fraud prevention message is understandably concerning. With recent security updates to our portal, customers may see this message appear when logging in. The most common means to solve this is to simply clear your saved web cache and cookies, which can be done in the privacy and security settings of your selected web browser. You can also try using a different browser, and turning off your VPN if you use one. Published on January 16, 2025
You can not renew your contract because your system doesn’t function correctly
Response: Thanks for contacting us, Tony. In regards to your issues with renewing your contract, a supervisor will be reaching out to assist you. Published on January 16, 2025
Keep getting messages to renew my contract and it won’t let me. I’ll just keep going day to day month to month and has worked out fine for me
Response: Thanks for contacting us, Robert. In regards to your issues with your plan renewal, a supervisor will be reaching out to assist you. Published on January 16, 2025
I sometimes forget to pay my account due to my busy schedule and Boom I get the disconnect message. Give ya boy a call for a quick recap. Any way I guess I wont sweat it, Poppa Trump says he will lower energy cost, and in the great words of Robert Denario ” Greg. Could you milk me?”
Response: Hello Maxwell, and thank you for your feedback! We understand the concerns you may have, especially if you want to avoid missing a payment. We recommend enrolling into auto-pay, so you can avoid any missed payments in the future, as well as waive the $4.95 payment processing fee. For more information or assistance, give us a call at 1-888-963-9363 Published on January 16, 2025
Took to long to connect
Response: Hello Nicolette! We appreciate your feedback, and understand that going without services is stressful and concerning. Our records show that your services were connected in under an hour. A supervisor will reach out to you to verify if he address you entered is correc Published on January 16, 2025
There is no feedback from customers, it is impossible to choose a plan for services
Response: Thanks for contacting us about this, Oksana. We know choosing your plan for your services is vital, so we will have a supervisor reach out to you to assist you. Published on January 16, 2025
My light still hadn’t been turned on
Response: Hello Johnny. We are happy to help you out with your problem, especially since we know being without service is stressful. Looking at your case here, we were not able to start services because your local TDSP (Transmission and Distribution Provider) requires a permit from your city to proceed with the order to start service. You will have to reach out to your city to request a permit to proceed. Published on January 16, 2025
I usually have good service and no complaints but today I payed my bill and it shows my account balance in the positive but my electricity is still off and I have four kids at home and my youngest is only one and a half and she has an immune disease. I don’t have many friends or family around here and can’t afford a hotel room. So I don’t get why my electric is still off and has been for hours. There’s no power outages or anything
Response: Hello there, Misty, and thank you for contacting us with this important matter. It's understandable that being without service is worrying and stressful. In regards to your case, it seems that the payment you made to your account not sufficient to have your services restored. Please remember that in order to have your electricity restored, you must bring your account to a positive $20 balance at the minimum. You can check what your minimum required payment is via the My Account Portal or our automated system, and for any further assistance, feel free to contact 1-888-963-9363 Published on January 16, 2025
I feel like I’m paying more than I’m using I’ve paid over $90 this week alone and I don’t be at home and the rate steady seams to go up $8 a day that still doesn’t equal to what I should have on my usage
Response: Hello Levi, and thank you for your inquiry. We understand how important it is to track your usage and we know seeing an increase is a cause for concern. As the weather becomes cooler, customers may see an increase in their overall consumption of power. Other factors to consider are house insulation and water heater usage. Billing can be reviewed via the My Account Portal under your transactions tab, and smartmetertexas.com is an excellent resource for usage tracking. Published on January 16, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
