Payless Power Reviews
Read reviews from Payless Power customers
I bet your services was not offline when you were cutting my service off. But when I just get home from the hospital and i need to pay to cut my service back home. Your phone and online system is unavailable. Why was it available when you were disconnecting me?????. It has been almost 2 hours now and I may be forced to spend 100.00 for a hotel so I won’t die tonight because your system will not let me pay my bill. I am demanding some type of adjustment for as long as my services was unavailable to me and I don’t want a generic apology reply back. This is totally unprofessional that you would not have a way for people to pay for their bill. Especially something as important as electric and to top it off no person to call about it to because who knows when you will read and reply to this email because it’s a negative one
Response: Mr Jackson- Your review states that your service was disconnected while you were in the hospital and when you got home and tried to make a payment the automated systems were down. This is a serious situation and you have every right to be upset. An audit of the system will be preformed to see if there was an outage or automated maintenance occurring at that time. A supervisor will contact you with the results and discuss a credit with you if such an issued is confirmed. I do see you were able to make a payments about 20 minutes after you sent this review. An another note, I hope your health is improving and that you are on the road to a full recovery. 888 963 9363 Published on February 21, 2023
This whole thing is a ripoff I wished I’ve known the ridiculousness before even getting this company paid a bill left for 7 days come back my lights are off like WTH and not just that they’ll hit you with a late fee right after smh went from negative 14 to 18 and that’s bs taking money out of your payment but to avoid it is by paying 60 or 70 dollars or set up a auto pay smh straight bull I wouldn’t recommend this company to no one
Response: Mr. Washington- Your comments say that you feel Payless Power is a rip off and that you made a payment and left for a week only to come back to find your power off. This is a serious issues and anyone experiencing it would be upset. There are a couple of things to consider with our service. The first is that with daily billing , customers really need to review their balance daily. The good news is that we issue balance and billing information each morning to your email and phone. These messages will include low balance warnings, disconnection notices, reconnection notices in addition to daily usage and balance information. The other thing is that you seem to be a very low usage customer . Our service does include a daily customer fee that covers up to the first 17 KWH of power at no additional charge. If you are even a moderate user of electricity this works, but if you are an ultra low user of power it may not. A supervisor will contact you to answer your questions and lay out your best options. 888 963 9363 Published on February 21, 2023
Y’all suck and getting over on people 25 bucks every three days then a 100 dollar discount fee!!
Response: Mr Bullock – You’ve stated that you were charged $25 for over 3 days and you are also upset because there is a $99 early termination fee. It can always be very frustrating when there are charges that are unexpected. A quick review of your billing shows that you were making multiple small payments instead of fewer /larger payments. If you review your terms of service, it outlines that a $4.95 minimum payment fee will apply for any payments under $75. You an also avoid this fee by enrolling and making payments through autopay. If you are moving you can provide documentation showing that you have relocated and w will waive the $99/00 early termination fee . 888 963 9363 Published on February 21, 2023
Great service. I like it a lot.
Response: Thank you for being a great customer! Published on February 16, 2023
Why am I being charged for early termination when I have NOT terminated my service??!!!
Response: Hello, a supervisor will contact you ASAP. Published on February 15, 2023
Simple, fast, easy.
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 13, 2023
Very easy to pay online
Response: Glad we can make your experience easy as possible. Published on February 13, 2023
You are the BEST for me!😊
Response: Thank you so much for the 5 star review! Published on February 13, 2023
The usage needs to last longer
Response: Hi Jaelyn, Please contact us via email or phone at 888-963-9363 so we can provide you tips on how to save on usage! Published on February 07, 2023
Great job with helping me navigate this whole thing
Response: Glad we can help! Thank you so much for being a great customer! Published on February 07, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
