Payless Power Reviews
Read reviews from Payless Power customers
I really love Payless Power. It is easy and the reminder texts help me alot. When I began using Payless Power the process was very easy.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 07, 2023
Great customer service and very easy to use
Response: Thank you for being a great customer! Published on March 07, 2023
So fast and easy!!
Response: Glad we can make your payment process fast and easy! Published on March 07, 2023
excellent service
Response: Thank you Monica for the 5 star review! Published on March 07, 2023
Easy payment so far not bad
Response: Glad we can make your payment process easy as possible! Published on March 07, 2023
Quick and easy I would recommend to others
Response: Thank you Ashley for the feedback it's greatly appreciated! Published on March 07, 2023
2nd time my daughters service was changed under Payless power. How can this happen again? And how is this possible. I am a former customer, I only changed because rates to high. I’ve never heard of someone who is a customer, isn’t notified of service changes? 2nd time this is happening and now wait 35 days ? Why ? Poor poor business by not notifying customers of any type of account or service change.
Response: Hello- To recap, you are stating that your daughter’s account has been switched twice in the past 35 days and you do not understand how this can happen . This can be incredibly alarming and frustrating and it is understandable why she would be upset. When the State of Texas de-regulated the retail electricity market in 2002, one element was to make it as easy and smooth as possible for customers to start, cancel, and switch services. This also makes it easy for an account to switched inadvertently if a neighbor provided your street number/apt number instead of their own. This is a fairly common issue and there is an established process to handle it. Please have your daughter contact us at 888 963 9363 and we can take steps to resolve this immediately. Published on February 21, 2023
Why would you charge me any fee for keeping money in my account.
Response: Hello- You have asked why Payless Power charges a $4.95 minimum payment fee. This is a valid question and the answer is that we have found that we are better able to reduce costs and offer more competitive rates by encouraging customers to make fewer/larger payments instead of smaller/ more frequent payments. This reduces contact traffic to our Customer Care department and increases customer satisfaction as customers who are able to go longer in between payments are generally more satisfied. In addition to making a payment of at least $75, you can also avoid this fee and still make smaller payments by enrolling in autopay. Please log on to your My Account Portal if you would like to enroll in this option. Published on February 21, 2023
It Seem Like I’m Adding Money every 3 days
Response: Mr. Baily- To recap, your comments state that you feel like you are making payments every couple of days. This can become overwhelming so your concerns are understandable. A review of your account shows that your consumption is above the average for a home of your size and type in your area however this pattern existed at the address throughout last year even though you are a new customer with Payless Power. A supervisor will call you to discuss. In addition please note that Payless Power has a $4.95 minimum payment fee for payments under $75 so its more advantageous to make fewer/larger payments that multiple smaller payments. Please reach out if you have any questions about how your service works. 888 963 9363 Published on February 21, 2023
i noticed weekends go up super high, even though i’m not always home and all electronics unplugged except for the refrigerator… Would never recommend anyone.
Response: Hello- You have stated that you are noticing a trend where your usage spikes up greatly over recent weekends even though no one is home. This would be a concern for anyone. The important thing to know however is that your meter is owned and read by Centerpoint, your local utility. Centerpoint reports the daily usage data and we calculate your charges based this usage. You are under a fixed rate plan so your energy rates will not fluctuate and the usage would be the same regardless of the what provider your use since Centerpoint will always generate the meter reads . You can audit your usage to ensure that we are only billing your for the usage reported by your meter by registering at www.smartmetertexas.com . This is a website run by ERCOT and available free of charge to all Texas residents. The information you need to register is listed within your Payless Power My Account Portal . While there, you can Click on hourly usage and select the date(s) that concern you. On your account I can see that the majority of your usage occurs during short spikes which confirms what you are stating about no one being at home most of the time. Once you pinpoint when the usage is occurring your can usually figure out what is causing it. Please call us at 888 963 9363 for more info. Published on February 21, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
