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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
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Response: Hi Emeterio, Thank you so much for taking the time to share your 5-star review! It’s great to see that your experience stood out in such a positive way. Feedback like yours truly highlights what matters most to our customers and helps reinforce what we’re doing well. We appreciate you recognizing the effort that goes into delivering a great experience, and we’re glad it made a difference for you. Our team is committed to maintaining that level of service every time you interact with us. If there’s ever anything more we can do for you or any way we can make your next experience even better, we’d love to hear from you. We look forward to serving you again soon, Emeterio! Published on June 26, 2026
online is excellent service
Response: Sean, thank you for taking a moment to share your experience and for the 5-star rating. It’s great to hear that you found our online service excellent—that’s exactly the level of quality and convenience we work to deliver every day. Your feedback reinforces that we’re meeting expectations in the right way, and we’ll continue focusing on keeping the process smooth and reliable. If there’s ever anything more we can do for you, we’re here to help. Published on June 26, 2026
Buen servicio …. Fácil y efectivo
Response: José, gracias por compartir tu experiencia y por esa calificación de 5 estrellas. Nos da gusto saber que percibiste el servicio como bueno, fácil y efectivo; justo eso es lo que buscamos ofrecer en cada interacción. Comentarios como el tuyo nos motivan a seguir manteniendo procesos claros y ágiles. Si en algún momento hay algo más en lo que podamos ayudarte o mejorar aún más tu experiencia, con gusto estamos a tu disposición. Published on June 26, 2026
I work for a broker. A client had an issue with her plan after a system update. Customer Service Representative Nicole was extremely helpful and kind. Since the system update, the phone hold time was over an hour. Nicole maintained a calm, professional, kind demeanor throughout the entire call and was working very hard to find a resolution. Both the client and I were impressed by her. She is a true gem. Customer service isn’t what it used to be. Nicole is old school respectful!
Response: Hi Kristin, thank you for taking the time to share such a detailed experience and for the 5-star rating—we truly appreciate it. It’s great to hear how Nicole was able to step in, stay professional, and provide thoughtful support during a challenging situation following the system update. We understand how frustrating long hold times can be, especially when you’re supporting a client and need timely assistance. Your feedback highlights both the impact of that delay and how meaningful it is when a representative takes the time to listen, stay patient, and work toward a resolution. Nicole’s calm, respectful approach clearly made a strong impression, and we’ll be sure her efforts are recognized. At the same time, we’re continuing to focus on improving response times so that the level of service you experienced with her is matched by quicker access overall. Thank you again, Kristin, for sharing this and for recognizing the care Nicole provided—it means a lot to us. Published on June 26, 2026
Fácil y sencillo
Response: Mauricio, muchas gracias por tu calificación de 5 estrellas. Nos alegra saber que tu experiencia fue fácil y sencilla, justo lo que buscamos ofrecer en cada interacción. Valoramos mucho que compartas tu opinión, ya que nos ayuda a confirmar que vamos en la dirección correcta. Seguiremos trabajando para mantener este nivel de simplicidad y, si en algún momento necesitas algo más, estaremos encantados de apoyarte. Published on June 26, 2026
It’s good lights I haven’t had a problem yet
Response: Hi Marcus, thank you for your feedback and for the 5-star rating—we appreciate it. It’s great to hear that everything has been running smoothly for you and that you haven’t experienced any issues. We understand how important it is to have reliable service you can count on every day, and your experience shows that things are working the way they should. That kind of consistency makes a big difference. We’ll keep focusing on providing dependable service you can trust. Thanks again, Marcus—we’re glad everything is going well for you! Published on June 26, 2026
I enjoy the ease the app provides in managing my account. I can make payments, review my account, or do anything related to my account from my home. I am handicapped, being able to manage my account from home is priceless to me.
Response: Hi Laura, thank you so much for sharing your experience and for the 5-star rating—we truly appreciate it. It’s wonderful to hear how much you enjoy the ease of the app and how it allows you to manage everything from home. We understand how valuable that level of accessibility is, especially when being able to handle your account without needing to travel makes such a meaningful difference in your day-to-day life. Your feedback highlights exactly why convenience and simplicity matter. Our team is committed to continuing to provide tools that make managing your account easy and reliable wherever you are. Thank you again, Laura—we’re so glad the app is making things easier for you! Published on June 26, 2026
Easy to use website and make payments
Response: Hi Christopher, thank you for sharing your feedback and for the 5-star rating—we appreciate it. It’s great to hear that you’re finding the website easy to use and that making payments is a smooth process for you. We understand how important it is to have quick, simple access when managing your account, and your experience shows that convenience is making a positive difference. That’s exactly what we aim to provide every day. We’ll keep focusing on keeping things straightforward and user-friendly. Thanks again, Christopher—we’re glad it’s working well for you! Published on June 26, 2026
Love it very good
Response: Hi Sophia, It’s great to hear how much you’re enjoying the service—“love it” and “very good” says it all. Feedback like this lets us know we’re delivering what matters most to you. We’ll continue working to keep that experience just as strong and dependable. If there’s ever anything you’d like to explore or any support you need, our team is always here for you. Thanks for sharing your thoughts with us! Published on June 26, 2026
I haven’t had any problems with this company. It has served my needs extremely well!
Response: Hi Alan, thank you for sharing your experience and for the 5-star rating—we really appreciate it. It’s great to hear that everything has been running smoothly and that our service has met your needs so well. We understand how important it is to have a dependable company you can count on without added hassle, and your feedback shows that consistency is making a difference for you. That kind of reliability is exactly what we strive to deliver every day. We’ll keep working to provide the same level of service you’ve come to expect. Thanks again, Alan—we’re glad to have you with us! Published on June 26, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
