Payless Power Reviews
Read reviews from Payless Power customers
This company is trash!! Terrible customer service. The signed me up and didn’t even have my information correct in the system so they never sent me any notification about my service. I come home from work lights off tried to call they are closed after 530 so don’t expect to get the lights back on then I went to try and make a payment it wouldn’t even allow that. Now I had to go to planet fitness with my son to shower and sleep in my car just to have A/C and have my phone charged for work in the morning. I advise you don’t do it I hope you guys makes it to the reviews this is the true example of a company that’s fishing for money while doing the bare minimum for the customer they charge you $5 if you put less than 75 on the lights and want you to sign up for automatic payment but I bet if I did that all my card would’ve had no problem being charged
Response: Mr Ennis- You comments state that you signed up for service and your information was entered incorrectly by the representative, so you never received any notifications . This resulted in you getting disconnected and you did not realize this until after hours causing you to have to take your son to Planet Fitness to shower. This is a serious situation, and we apologize for the inconvenience. I do see that your notifications are set for email only and text notifications were not enabled. I also see that an email was set up for you that’s appears to have a different spelling of your name . We will review your enrollment recording and if this confirms that the representative incorrectly entered your email address, we will waive the early termination fee. And also credit back your final balance owed . 888 963 9363 Published on June 14, 2023
it was easy to use
Response: Thank you for the feedback it's greatly appreciated! Published on June 13, 2023
Muy buena calidad
Response: Muchas Gracias por su commentario! Published on June 13, 2023
Great
Response: Thank you for being a great customer! Published on June 13, 2023
Quick and easy for ppl on the go like me
Response: Glad we can make your service experience easy & convenient! Published on June 13, 2023
great service and very friendly!
Response: Thank you for being a great customer! Published on June 13, 2023
For connecting for the first time was really fast and easy in les than 2 hours i had my power and the payment method is easy fast and secure
Response: Thank you so much for sharing your service experience! It's greatly appreciated! Published on June 13, 2023
Fast and easy great rates and service!!!
Response: Thank you so much for being a great customer! Published on June 13, 2023
It”s Different from what i”m used to ,, But I like it so far.. Thanks..
Response: We like Different! Thank you so much for the feedback it's greatly appreciated! Published on June 13, 2023
It is a very good service.
Response: Thank you Brenda for the feedback it's greatly appreciated! Published on June 13, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
