Payless Power Reviews
Read reviews from Payless Power customers
Trash Company these people are thieves I did a payment on May 17 of 55.00 on the 20 of this month my balance was was 34.88 then on the 21 my balance is 2.00 they told me cause of the reconciliations usage first of all I had no power at all due to the storm we had a pole fell in my neighborhood I dint get power to Sunday afternoon makes no sense how they charge you when you don’t have power at all it shows what kind of trash company this is
Response: Ramiro- You review states that you were upset because you were charged for usage during the time that you had no power during the storm. Please note that Centerpoint generates estimates each day that a meter does not report usage back because their system assumes that power is being used but not reported. This happens even during outages due to weather etc. This can be very impactful to pre-paid customers who are billed daily instead of once per month so when this occurs we have options for customers until Centerpoint makes the usage adjustments at the end of your monthly billing cycle. In this case, account protections were in place for extended periods of time . I can also see that you received a credit on the account die to this on 6/20/24. This adjustment covered any overbilling that occurred between 5/13/24 and 6/12/24. Published on June 28, 2024
We have been without service from a tornado. Haven’t had power since may16th and it is now 20th. I’m still being charged daily. Which makes me think how many times have they added charges or made up the meter because we have no power at all on the block and I getting emails that’s 34kwh is being used . Also I had my wife call to try to figure it out the lady was so rude and wouldn’t help my wife because she’s not on the acct. I’m really considering changing light company’s. 4 days without power and water and there reps are so rude to there customers.
Response: Mr. Ramirez- your review states that you were without power in May due to the tornadoes and storms that struck the Cypress/Houston area, and you were still being charged daily even though you were without power for a week. First let me say how sorry we are that you have been impacted by the severe spring weather that hit Texas. We also acknowledge how concerning the continued daily billing is for customers in these types of scenarios . Please note that if the electric grid in an area is damaged, Centerpoint‘s systems are programmed to act as if power is still consumed but the meter is just failing to report the usage. Due to this , estimates are generated, and our system generates charges due to this. This sounds alarming but this does not mean that your money is being taken from you. There are also safeguards programmed into Centerpoint’s system to adjust your usage at the end of your billing cycle which would result in a credit back to your account . Based on how long it is until your next monthly meter read, we will either place a temporary credit on the account until your adjustments post, or we will place an extension until the adjustment posts. Either way you will receive relief until the billing is able to be corrected , I hope this helps. Published on June 28, 2024
I’m enjoying the rate very. Manageable. Rate
Response: Thank you Miguel for the 5 star review! Published on May 17, 2024
Process was quick and easy.
Response: Glad we can get you started as soon as possible! Published on May 17, 2024
Good company to go with and I love the rates. I am satisfied so far!
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 17, 2024
They’re the best around , never any problems with the service.
Response: Thank you so much Clint for the feedback it's greatly appreciated! Published on May 17, 2024
Very quick and easy to sign up
Response: Thank you Thomas for the 5 star review! Published on May 17, 2024
So far so good yes I would recommend thank you very much for your services
Response: Thank you so much for the awesome feedback! Published on May 17, 2024
Great service. Enjoy knowing what we are using everyday
Response: Thank you so much Kelsey for sharing your service experience! Published on May 17, 2024
Very good service
Response: Thank you for the 5 star review! Published on May 17, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
